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Extended Stay America - Pensacola - University Mall
- Hotels
- Pensacola, FL
About this business
Location details
809 Bloodworth Ln., Pensacola, FL, 32504, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | Closed | |
| Wed | Closed | |
| Thu | Closed | |
| Fri | Closed | |
| Sat | Closed | |
| Sun | 12:00 a.m. to Midnight |
Too expensive for what it is For the cost, this place needs a complete overhaul. kitchens needs replaced. I would have expected to pay less than $100 for a hotel in this condition. Phone in room did not work and when I told the front desk, nothing was done. The TV did not work, when I told the front desk, I was given a phone number to call and have a technician send a refresh signal. The kitchen needs to be completely replaced
Business response:
Katina, thank you for sharing your valuable feedback. It is disheartening to hear that we did not meet your expectations during your stay here. We are sorry for the service and the maintenance issues you had. We have taken note of your comments to improve in the areas required. We hope to see you again soon! Sincerely, Hotel Management
They told me they were overbooked and I get my money back from Expedia. They were very rude and said it wasn’t her problem. I’m going to stop using Expedia based upon the experience
Business response:
Richard, thank you for sharing your review. We are sorry for the reservation issues you encountered at the time of check-in and that our hotel was overbooked and unable to accommodate you. We offer no excuses for this mix-up, and we apologize for the inconvenience. Also, it is disappointing to learn of the issues you experienced with our front desk during check-in. We will share your remarks with our team to ensure these types of concerns are not repeated. We understand the frustration and truly hope you will offer us anothe... read more
Run down dirty hotel The staff here does their best but this hotel is a dirty mess full of people I would not want my kids around. Halls smell like urine and smoke. We had to change rooms because ours smelled so bad . We would have left but a flight delay got us trapped there.
Business response:
On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with the head of our Housekeeping Department and housekeeping associates to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon. Sincerely, Hotel Management
The manager and staff at this property are horrible, rude, and disrespectful! They checked us in the property provide receipt, keys and room assignment, charged us for our booking for two nights, only to book another family in the same room during our stay, then wanted to refund our money and recharge us for the room?!!!!!, and threatened me and my kids to vacate and called the sheriff. Even after showing them our paid receipt, however, they said their system showed us as a now show. Again explained we were checked in, had t... read more
Business response:
Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed. Sincerely, Hotel Management
Sketchy as hell
Business response:
Thank you for choosing our hotel for your stay. We are very disappointed to see your review, and we sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience to every guest. Sincerely, Hotel Management
Rude
Business response:
Thank you for your review. We are sorry you did not experience the best of our staff and regret the inconvenience caused. We will bring your concerns to the attention of our team as we continuously strive to improve. We would welcome another chance to show you our true hospitality spirit. Sincerely, Hotel Management
There was no room at hotel! Expedia confirmed via email and I called and when I arrived very late after a canceled flight with three kids under 7 years there was no room!
Business response:
We apologize that we did not have any available rooms when you arrived at our hotel. We are terribly sorry for this inconvenience and hope you will choose to book a room with us in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Pensacola - University Mall
How is Extended Stay America - Pensacola - University Mall rated?
Extended Stay America - Pensacola - University Mall has a 3.3 star rating with 2,825 reviews.
When is Extended Stay America - Pensacola - University Mall open?
Extended Stay America - Pensacola - University Mall is closed now. It will open tomorrow at 12:00 a.m.