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Extended Stay America - Pensacola - University Mall
- Hotels
- Pensacola, FL
About this business
Location details
809 Bloodworth Ln., Pensacola, FL, 32504, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | Closed | |
| Wed | Closed | |
| Thu | Closed | |
| Fri | Closed | |
| Sat | Closed | |
| Sun | 12:00 a.m. to Midnight |
Our room was infested with roaches. Had to go buy some Raid and that only made them come out more. Everytime we woke up we had to spray. Also when we got to our room we notice that there was no shower head in the bathroom. Lasty, there was left over (open) beer in the refrigerator from the last occupant.
Business response:
Thank you for taking the time to post a review. We apologize for the cleanliness issues you encountered and for the unpleasant experience you had with your room. We will share your comments with our housekeeping team as well as our pest control provider and take steps to prevent such reoccurrences. We will also share your feedback regarding the maintenance concern you outlined with our engineering team and make sure the problem is resolved. We hope to have the chance to welcome you back and restore your confidence in us. Sin... read more
Room dirty, shower leaks water and sprays all over from fitting, some lamps not working, phone not hooked up, no free coffee, sugar or sugar suppled. Bar soap was like it had sand in it and was hard to get to lather, Group of people hang out in front of entrance made you feel uncomfortable ,
Business response:
Thank you for sharing your concerns with us. We regret being unable to deliver a comfortable stay. We apologize for the housekeeping and maintenance issues you had in your suite. We will relay your comments to our teams in our meeting to ensure this is not repeated. We hope you will allow us a chance to provide you with the flawless stay you deserve on a future visit. Sincerely, Hotel Management
Dirty hotel with horrible smells Hotel is run down, dirty , smells funny and is filled with questionable people.
Business response:
Susan, thank you for being our guest. Our goal is to provide an exceptional experience for our guests, so we apologize for the overall condition of our property. Concerns regarding the housekeeping issues will be discussed with our team to take corrective measures. Counting on your kind generosity to accept our apologies, we hope you will allow us to serve you again. Sincerely, Hotel Management
Horrible. No consideration for slightly early check-in. Room had a terrible odor. Paint peeling from bathroom ceiling. TV remote was sticky filthy.
Business response:
Michael, thank you for your review. We apologize for not living up to our commitment to clean, fresh, well-maintained accommodations during your visit and for the inconvenience it caused. Your feedback will be shared with our housekeeping and maintenance teams for review and action. Also, we are sorry our service was not up to your expectations. We hope you will give us a chance to provide you with the hospitality for which we are known on a future visit. Sincerely, Hotel Management
No one was ever at the front desk. We stood there for 15 minutes waiting for someone to show up, even tried calling the front desk to get someone’s attention. The room was extremely dirty, half of the lights didn’t work, and the appliances in the room were disgusting. The floors were too gross to walk on bare foot.
Business response:
It was disappointing to read your comments concerning your stay at our hotel. We are sorry for your experience with the front desk and regret the inconvenience caused. We are reviewing your observations with our team to see what went wrong and take appropriate actions. We also let you down in the most basic of ways by not providing clean and comfortable accommodations, and we apologize for these mistakes. Please be assured that we take these comments seriously, and we will address the concerns you outlined. We value you as a... read more
Bad Business. Well it was too expensive,and for it to be under contruction or remodel it was still not clean it had nothing in the rooms coffee maker or anything and no grab-n-go breakfast like they are advertising on there key cards not even a cup of coffee.The beds were to small and not comfortable at all,even with all the covid scare they could of least had the breakfast i know of other hotels that have it but anyway the room stunk i could not stand the smell it smelled like fabuloso and it stinks the knobs were not on th... read more
Business response:
Daymond, thank you for your review. We were disappointed to read our accommodations did not provide the value you were hoping for and apologize for not living up to our commitment to clean, fresh accommodations during your visit. We will share your feedback with our housekeeping and maintenance teams for review and action. Also, we regret your disappointment with breakfast not being available during your stay. Please know that we have posted this information on the hotel website, so our guests can be aware while making reser... read more
NOT A SAFE PLACE.
Business response:
Thank you for your review. We apologize for not living up to your expectations and that you did not felt safe. Please know our top priority is the safety and security of our guests and our team is reliable and well trained. We hope you will give us a second chance to deliver the type of experience you should always expect from our hotel. Sincerely, Hotel Management
Not a good stay Hair in the tub, not just a little, the whole drain was covered in it. Hair on the pillows. Trash agaisnt wall, large pieces, and dog food all against the base board. Smelled like weed, and the toilet was not clean.
Business response:
Nathan, thank you for taking the time to share your review. We are sorry your room was not in a spotless condition as it should have been. Our housekeeping staff takes pride in what they do daily and we also have processes in place to double-check each suite prior to occupancy by the next guest. We fell short in our processes and are reviewing them so we can avoid this from happening again. We hope you will give us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
Business response:
Thank you for your recent stay with us and for leaving your rating. We want every guest to have a positive experience, and we are disappointed that we did not succeed in our goals. Although your experience is not typical of the service we provide, we have room to improve. We hope you will accept our apologies, and we look forward to another opportunity to make it up to you. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Pensacola - University Mall
How is Extended Stay America - Pensacola - University Mall rated?
Extended Stay America - Pensacola - University Mall has a 3.3 star rating with 2,825 reviews.
When is Extended Stay America - Pensacola - University Mall open?
Extended Stay America - Pensacola - University Mall is closed now. It will open tomorrow at 12:00 a.m.