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Extended Stay America - Pensacola - University Mall
- Hotels
- Pensacola, FL
About this business
Location details
809 Bloodworth Ln., Pensacola, FL, 32504, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | Closed | |
| Wed | Closed | |
| Thu | Closed | |
| Fri | Closed | |
| Sat | Closed | |
| Sun | 12:00 a.m. to Midnight |
Unfortunately, we did not stay more than 15 minutes. We were so tired we were trying to ignore the cigarette smell in the elevator, hallways and room. But the room had roaches so we went straight down to the front desk and asked for a refund. Woman at the desk was very surprised but did not argue and said I’d get my refund back to my credit card.
Business response:
Kim, thank you for the review regarding your visit. We are sorry to read about what transpired and apologize for the cleanliness issue in your suite. We have discussed your feedback with our housekeeping and pest control teams to take appropriate actions and ensure we deliver spotless accommodations. We also offer apologies for the smoke smell you experienced. Your feedback will be utilized to enforce our no-smoking policy effectively. We are grateful for your patience and hope you will revisit us on your next visit to the a... read more
Never again The room was not satisfactory the appliances were old and microwave did not work and missing parts
Business response:
Thank you for taking the time to share your comments. We are sorry for not meeting your expectations with our accommodations and regret the microwave was not working. We have taken note of your feedback and have shared it with the appropriate team. We value your business and hope you will reconsider staying with us the next time you visit this area! Sincerely, Hotel Management
Where do I start? The place is a dirty, foul smelling, run down, over priced hole in the wall...
Business response:
Thank you for taking the time to give us your feedback on your recent stay at our hotel. You are absolutely correct to expect a clean, well-maintained property as your home away from home when traveling, and we apologize for failing to provide that for you. Also, we agree there are areas within the hotel that are beginning to show their age. We will share your feedback with appropriate individuals in our organization as we begin formulating plans for future renovations. We hope you will reconsider staying with us again the n... read more
Dirty room...Very disappointing. Smelled of cigars as well and was suppose to be a non smoking room. I would not stay there again.
Business response:
Thank you for being our guest. Please accept our apologies for the cleanliness issue you had in your room. We have shared your feedback with our housekeeping team for review and action. It also was disheartening to know your stay was impacted due to the smoke smell, and we apologize for such poor experience. Your feedback will be utilized to enforce our no-smoking policy effectively. Counting on your kind generosity to accept our apologies, we hope you will give us a chance to serve you again. Sincerely, Hotel Management
This place was a dump! Smelled like a dog kennel, and room was full of bugs. Tell me there wasn’t and I’ll send you a video!
Business response:
We sincerely apologize for the situation you described. You are absolutely correct to expect a comfortable, clean, and bug-free environment when staying with us. Although we treat regularly, to uphold our company's high standards, we have contacted our pest control provider to address the issue as quickly as possible. Thank you for bringing this to our attention. We work hard to make our guests happy, and we obviously failed in this case. Hopefully, you will consider us as your hotel of choice if you are in the area again. S... read more
It was smelly, the sheets had burn holes. Had no bath towels, stains on the carpet.
Business response:
Thank you for being our guest. We are sorry for the cleanliness issues you had in your suite and regret the inconvenience it caused. Your feedback has been shared with our housekeeping team to make sure we are diligent in our efforts moving forward. We hope you will give us another occasion to exceed your expectations during a future visit. Sincerely, Hotel Management
Well the location and easy access to I-10 no problem. As far as the staff and cleanliness terrible.
Business response:
Celene, thank you for your review. Please accept our apologies for not meeting our expectations with the cleanliness of our property and our associates. Your feedback is important to us, and we will use it to improve our services going forward. However, we are happy to know you liked our convenient location. We hope you will give us another chance to provide you with a much-improved experience. Sincerely, Hotel Management
No towels. No shampoo. No remote. Room not ready. Had to change rooms. Checked in at 4..got room at 6
Business response:
David, thank you for being our guest. We are sorry your suite was not ready upon your arrival and for the difficulties you had. Your feedback has been discussed with the appropriate teams to improve our accommodations and services moving forward. We hope to have the opportunity to make it up to you on a future visit. Sincerely, Hotel Management
Everything was disgusting. I walked into the “clean” room after checking in, and there were beard shavings all over the sink from (what I assume was) the last guest. The vents were so filled with dust that I had to clean them myself because my allergies were hitting me hard. The floor was never sweeped, so I kept stepping on pieces of dirt and crumbs. Everything was outdated, and the bed was horrible quality. They advertised free breakfast, then I got there and they said they were not doing any free breakfast.
Business response:
Thank you for being our guest. We are sorry your room was not in a spotless condition upon your arrival, and that compromised your stay. Your feedback has been discussed with our housekeeping to ensure we redouble our efforts towards providing our guests with the clean and comfortable rooms they deserve. We also regret your disappointment with our grab-and-go not being available during your stay due to the current circumstances. Please know we have updated information on our hotel's website so our guests can be aware of what... read more
Frequently asked questions about Extended Stay America - Pensacola - University Mall
How is Extended Stay America - Pensacola - University Mall rated?
Extended Stay America - Pensacola - University Mall has a 3.3 star rating with 2,825 reviews.
When is Extended Stay America - Pensacola - University Mall open?
Extended Stay America - Pensacola - University Mall is closed now. It will open tomorrow at 12:00 a.m.