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Extended Stay America - Pensacola - University Mall
- Hotels
- Pensacola, FL
About this business
Location details
809 Bloodworth Ln., Pensacola, FL, 32504, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | Closed | |
| Wed | Closed | |
| Thu | Closed | |
| Fri | Closed | |
| Sat | Closed | |
| Sun | 12:00 a.m. to Midnight |
I did like the fact that there was a kitchen but the hotel room was unkept! There was an empty condom wrapper on the floor of bathroom. There was also a bunch of trash under the bed and pots and pans left out in front of the door. I’m honestly not sure if the room actually got cleaned. When trying to use the TV there was only 4 channels! I’m just really surprised that the room was this and off
Business response:
Thank you for being our guest. We regret we only had limited channels to offer this time and apologize for the cleanliness issues you encountered in your room. Your feedback has been relayed to our housekeeping team, and we will make sure steps are taken so this doesn't happen again. We understand the frustration and sincerely hope you will provide us another opportunity to serve you. Sincerely, Hotel Management
Business response:
We were disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Just not what was shown on pics and not what type of room we reserved
Business response:
Dawn, we were disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
The overall property was not in good condition. The bathroom sink slowly drained. The actual knob to turn on the water was hard to raise. The refrigerator was filthy and stove was clean as well
Business response:
Kevin, thank you for your review. We are very sorry for the condition of your room when you arrived. We work diligently to make sure all of our rooms are perfectly clean and comfortable upon check-in, and we obviously fell short in your case. Your feedback has been shared with the team so appropriate measures can be taken to keep such mistakes from happening again. We would like to regain your trust and hope to serve you again in the future. Sincerely, Hotel Management
Check in staff was super friendly and helpful. Property itself was in dismal shape. Dirty clumps of ?something? on the walls and bathroom door. Nightstand falling apart. Bedside light didn't work. Windows filthy. Shower stained. Honestly, I only stayed one night and considered skipping the shower, all things considered. Hallways when I got off the elevator had candy wrappers and pieces of trash scattered around. When will I learn? If a property is priced at a bargain, there is probably a reason.
Business response:
Thank you for your review. It was disheartening to read your review regarding the housekeeping and maintenance issues you encountered while you were here. We strive to provide comfortable accommodations for all our guests, and we regret your disappointment. We have shared your concerns with the appropriate teams so that they can take the necessary actions. On a positive note, we are happy you liked our courteous associates. We are sorry for this unpleasant experience and hope you will give us the chance to make it up to you ... read more
Room smelled like smoke Leaking faucet Stopper in tub was broken Loud music playing in parking lot late at night Loud people in hallway late at night Trash littered around trash can at entrance
Business response:
Thank you for the feedback. We truly apologize for the many difficulties you faced during your stay with us. The housekeeping team and maintenance team has been made aware of the in-room problems you described and we will ensure these are taken care of. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
The room we had this time tv service was real bad
Business response:
Thank you for your loyalty to our hotel. Although your previous visits were pleasant, we apologize as you were not able to use the television to its fullest this stay. Your feedback is shared with our maintenance team for review and action. We greatly value your patronage and hope you re-evaluate us on your next visit as we hope to regain your confidence in our hotel. Sincerely, Hotel Management
The property is very dated and not clean. It even has an unpleasant odor in the hallways and rooms. Very limited staff and the time we were there they were police in the lobby for a problem. The place was pretty run down we probably would not stay there again. I didn’t feel that secure.
Business response:
Please accept our sincerest apologies for the disappointing stay you had and we regret our hotel did not meet your expectations. We will share your feedback with appropriate individuals in our organization as we begin formulating plans for future renovations. Also, your comments will be shared with the housekeeping and front desk team to be more diligent going forward. We hope you will allow us the opportunity to regain your trust. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Pensacola - University Mall
How is Extended Stay America - Pensacola - University Mall rated?
Extended Stay America - Pensacola - University Mall has a 3.3 star rating with 2,825 reviews.
When is Extended Stay America - Pensacola - University Mall open?
Extended Stay America - Pensacola - University Mall is closed now. It will open tomorrow at 12:00 a.m.