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Extended Stay America - Pensacola - University Mall
- Hotels
- Pensacola, FL
About this business
Location details
809 Bloodworth Ln., Pensacola, FL, 32504, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | Closed | |
| Wed | Closed | |
| Thu | Closed | |
| Fri | Closed | |
| Sat | Closed | |
| Sun | 12:00 a.m. to Midnight |
Staff was very polite and friendly... but we need to use the kitchen and did not have pots to cook with or plates to eat out of.
Business response:
Thank you for being our guest. Although you liked our courteous associates, we apologize for the lack of kitchenware and the in-room amenity. Your feedback is important, so it has been discussed with the appropriate individuals of our organization in an effort to improve our offerings going ahead. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
I did not appreciate how run down the place was. When I looked online the pictures show false advertisement. The rooms and place is not as nice as it appears
Business response:
Thank you for your recent stay at our hotel. We apologize we did not meet your expectations with regard to our facility. We will be sure to review our third-party websites in addition to our official site to ensure everything is up-to-date. Your comments are appreciated, and we hope to host you again on your next visit to our area. Sincerely, Hotel Management
Dirty. No good customer service. Unmanned desk. Dog poo everywhere. Smoking rules never enforced. Terrible internet, even if you pay for the upgrade. Poor cleaning. Multiple broken features. Everything that had to do with this ‘hotel’ is bad.
Business response:
Thank you for your review. We apologize for not living up to our commitment to clean, fresh, well-maintained accommodations during your visit. We are working with the housekeeping and maintenance departments to make sure all procedures are being followed, so this does not happen in the future. We also apologize for the unsatisfactory service you received from our associates. We have reviewed your feedback with the appropriate individuals, and steps are being taken to ensure a better experience going forward. We value your fe... read more
Vents in bathroom kegged with dust, both chairs full of stains, pillows old and hard, floor smelled like dirty water used to mop and wall next to my wifes bed on the back corner wall small and dark pods of some sort.
Business response:
Thank you for your feedback. We are sorry for the cleanliness issue you and your wife encountered in your room and regret the disappointing stay you had. Our housekeeping staff takes pride in what they do daily and we also have processes in place to double-check each room prior to occupancy by the next guest. We fell short in our processes and are reviewing them so that this does not happen again. We only wish we would have known about this problem as we would have done our best to ensure you are comfortable. Please consider... read more
Appliances looked and ran old. Carpet was torn. Room had strange smell
Business response:
Christopher, thank you for choosing our hotel. We are sorry your visit was not a pleasant one and regret the odor you encountered in your room. Your comments have been shared with our housekeeping team to make sure this room receives a deep clean. We invite you to stay with us again in the future for a better experience. Sincerely, Hotel Management
Don’t do it. The place was dirty and smelled horrible. It was old and not in good repair. Towels and sheets had hairs in them. I couldn’t sleep there, my husband did, I stayed at the hospital with my son. We booked for 2 nights and only stayed once because the place was so nasty. Service was good.
Business response:
Jennifer, thank you for your review. We apologize for the odor and cleanliness issues you encountered while you were here. Your feedback has been relayed to our housekeeping team, and we will make sure steps are taken so this doesn't happen again. We are also sorry that our facility fell short of your expectations and have shared your comments with our team as we work on updating and refreshing our hotel. Please consider giving us another opportunity to provide you with the exceptional experience you deserve. Sincerely, Hote... read more
I didnt stay and they keep charging me!! Took it off then charge me again
Business response:
Thank you for reviewing your stay. We are sorry for the issue you had with the charges. Please feel free to reach out to our front desk as our associates will be happy assisting you further in regard to the same matter. We hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
Our reservation was last minute, but when we got to the hotel, my wife got in a argument with the manager on duty about the reservation
Business response:
Marvell, we are sorry for the inconvenience caused due to the problems you had with your reservation. We are reviewing this incident with our team to ensure a much better experience going forward. We can absolutely do better, and we hope you give us the opportunity in the future to prove that to you. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Pensacola - University Mall
How is Extended Stay America - Pensacola - University Mall rated?
Extended Stay America - Pensacola - University Mall has a 3.3 star rating with 2,825 reviews.
When is Extended Stay America - Pensacola - University Mall open?
Extended Stay America - Pensacola - University Mall is closed now. It will open tomorrow at 12:00 a.m.