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Extended Stay America - Pensacola - University Mall
- Hotels
- Pensacola, FL
About this business
Location details
809 Bloodworth Ln., Pensacola, FL, 32504, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | Closed | |
| Wed | Closed | |
| Thu | Closed | |
| Fri | Closed | |
| Sat | Closed | |
| Sun | 12:00 a.m. to Midnight |
Gave my room away Made a paid reservation here. On the day of my arrival my flight was delayed so I called the hotel directly to let them know. They told me not to worry and that they would hold my room for me. However I arrived only to find that they had given my room away.
The hotel room was dirty; a lamp was broken; bath towels were not provided; and, it smelled. The only positive was location.
Business response:
Thank you for your review. We sincerely apologize that your room was not serviced and cleaned to the level it should have been, and for the inconvenience it caused. Your feedback will be shared with our housekeeping and maintenance teams for review and action. We hope to see you again for a better experience. Sincerely, Hotel Management
Will not go back. It was not clean. Did not feel safe.
Business response:
Ramona, thank you for your feedback. We are sorry for the cleanliness issue you encountered while staying with us. Our hotel is committed to ensuring a clean and comfortable environment for all of our guests, and we are concerned that this did not occur. Your feedback has been shared with the housekeeping team to be more attentive in their work. We also regret you did not feel completely secure at times. We take the safety and security of all of our guests very seriously, and our well-trained associates are capable enough to... read more
Not worth the price Lots of problems. No ice bucket, no cups, no hair dryer and no hot water. Very sad little breakfast.
Business response:
David, thank you for your review. We apologize for your disappointment with our in-room amenities and the inconvenience it caused. Kindly note, these amenities are available at the front desk upon request. We are also sorry our breakfast was not to your likings. We will share your valuable comments regarding our grab-and-go breakfast with our Brand Leaders for future additions. We value your comments and hope to have another opportunity to welcome you back soon for a satisfactory experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Pensacola - University Mall
How is Extended Stay America - Pensacola - University Mall rated?
Extended Stay America - Pensacola - University Mall has a 3.3 star rating with 2,825 reviews.
When is Extended Stay America - Pensacola - University Mall open?
Extended Stay America - Pensacola - University Mall is closed now. It will open tomorrow at 12:00 a.m.