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Extended Stay America - Pensacola - University Mall
- Hotels
- Pensacola, FL
About this business
Location details
809 Bloodworth Ln., Pensacola, FL, 32504, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | Closed | |
| Wed | Closed | |
| Thu | Closed | |
| Fri | Closed | |
| Sat | Closed | |
| Sun | 12:00 a.m. to Midnight |
It was filthy. Ac was noisy and unclean. Refrigerator wa overly cold. Microwave partially functional. Lamp did not have on/off switch.Carpet was filthy. Sink had bad paint.
Business response:
Thank you for taking the time to review your stay. We apologize for the difficulties you encountered in your room. Please be assured that we have discussed your feedback with our housekeeping and maintenance teams, and we're taking immediate actions to fix the problems you mentioned. We hope you will return so that we can have an opportunity to provide you with a better experience. Sincerely, Hotel Management
Gave us two filthy rooms in a row at check-in, in a questionable part of town, smells like smoke even though it’s supposed to be non-smoking...I couldn’t make myself stay here so we asked for our money back and the staff was quick to oblige thankfully. We went somewhere else.
Business response:
We apologize for the issues concerning your room and service at the time of your check-in. Your feedback is shared with the appropriate teams to ensure we deliver superior hospitality making each guest’s stay as comfortable as possible. What you experienced is clearly not acceptable, but we would like you to consider giving us a chance to improve our impression on you on your next visit to our area. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Pensacola - University Mall
How is Extended Stay America - Pensacola - University Mall rated?
Extended Stay America - Pensacola - University Mall has a 3.3 star rating with 2,825 reviews.
When is Extended Stay America - Pensacola - University Mall open?
Extended Stay America - Pensacola - University Mall is closed now. It will open tomorrow at 12:00 a.m.