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Extended Stay America - Pensacola - University Mall
- Hotels
- Pensacola, FL
About this business
Location details
809 Bloodworth Ln., Pensacola, FL, 32504, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | Closed | |
| Wed | Closed | |
| Thu | Closed | |
| Fri | Closed | |
| Sat | Closed | |
| Sun | 12:00 a.m. to Midnight |
The property caters to contractors, which is not a problem when quiet hours are respected. We had LOUD guests traveling the halls most of the night. The hotel was 'sticky' and our room had evidence of smokers in a non smoking hotel. Wont stay there again.
Business response:
Thank you for taking the time to review our hotel. We are sorry your sleep was disrupted by noise from other guests of the hotel and also for the odor issues you encountered during your stay. We are a non-smoking hotel, but on a rare occasion, a guest does not comply. We appreciate you bringing this to our attention so we can address it right away. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Our room had a horrible stench. The elevator was filthy. The neighborhood questionable had to make sure and park under a light. Definitely think twice before booking this property
Business response:
Thank you for choosing us. We are sorry for your disappointment with cleanliness in your suite and elevator. We apologize that your stay did not live up to your expectations, and we hope you will give us another opportunity to regain your trust. Sincerely, Hotel Management
We were in two rooms during our three-night stay. The first room was fine. In fact, the bathrooms in both rooms were clean and neat, and the air conditioning units worked well. The television service did not work well; many channels did not have a signal. Our disappointment came with the larger room on our third night. The room had a pungent, smoky smell that permeated our clothes and luggage just during the several hours that we were in the room. Also, the carpet had several, large stains. The elevator needs detail cleaning... read more
Business response:
Thank you for being our guest. Although our goal is to try and deliver guests with a clean and comfortable stay, we apologize this wasn’t you experience. Your feedback is discussed with the heads of our housekeeping and maintenance teams in an effort to improve the efficiency of our service levels moving ahead. Please give us a chance to regain your trust in the near future. Sincerely, Hotel Management
Dirty room and hair all over the bed covers. Nasty stains on walls and kids running upstairs.
Business response:
We sincerely apologize for the cleanliness issues you experienced while staying with us. Our goal is to provide clean and comfortable accommodations to each and every guest and we are disappointed that we fell short during your stay. We value your feedback and will work diligently to make sure we are more consistent in our delivery. We hope you consider staying with us again; we would welcome the opportunity to restore your confidence in our hotel. Sincerely, Hotel Management
Had a great experience up to the moment we waked into the hotel. After specifically asking her to ensure that I had a no smoking room the receptionist warmly smiled and said, " all of our rooms are no smoking." She ensured me that there would be no concerns about my allergy to smoke. This was where the wheels began falling off the bus. The walk thru the hallway to the room yielded a smell that could only be described as confusing and unsettling. Think, hot potpourri soaked in pond water with cigarette butts stewing in it. th... read more
Business response:
We are sorry you encountered some issues with housekeeping services during your stay. It is very unusual for our front desk team to be unresponsive to the needs of a guest when made aware of an issue, and our housekeeping staff delivers outstanding service. We sincerely apologize this was not the case during your stay. We have shared your feedback with our housekeeping team as well as our front desk team and will use this as a training opportunity to improve our service delivery. Once more, we apologize for not being at our ... read more
The check in was awesome. Very friendly. Hotel room was infested with fleas. Not a pleasant two night stay as we now have flea bites all over. Not very nice furnishings. Broken drawers,stained sheets..etc.
Business response:
Thank you for being our guest. Although you liked our friendly associates, we apologize for the issues you encountered in your room. Your feedback is of utmost importance, so it has been discussed with our housekeeping and maintenance department in an effort to improve our service levels moving forward. We truly hope this unfortunate situation will not prevent you from staying with us again. Sincerely, Hotel Management
The floor of the hotel room was mopped. However, we saw the streaks of the mop and places were still stickie. Pieces of the furniture were broken. The elevator smelled like mildew. The free breakfast consisted of granola bars, mini muffins, and coffee.
Business response:
Thank you for posting a review of your recent stay. We are truly sorry that the cleanliness of our hotel was not up to par and that we fell short of your expectations. We want to let you know that we are already working to address the problems you mentioned. The cleanliness of our hotel is our top priority and your review lets us know where we need to refocus our efforts. So, thank you, and please consider staying with us again in the future. We would love for you to experience our hotel at its best. Sincerely, Hotel Managem... read more
The facility was very dirty. The bed sheets was not clean, sheets had dirt and bodily hair in it. The bathroom was not cleaned. The kitchen had old food stains that was not cleaned for months. They even didn't dust the furniture in the room!
Business response:
Thank you for being our guest. Although our goal is to try and deliver guests with a clean and comfortable stay, we apologize this wasn’t you experience. Your feedback concerning the housekeeping issues has been shared with the concerned department, and we are taking appropriate steps to improve our future guest experiences. Please give us another opportunity to provide you with a better experience on your next stay. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Pensacola - University Mall
How is Extended Stay America - Pensacola - University Mall rated?
Extended Stay America - Pensacola - University Mall has a 3.3 star rating with 2,825 reviews.
When is Extended Stay America - Pensacola - University Mall open?
Extended Stay America - Pensacola - University Mall is closed now. It will open tomorrow at 12:00 a.m.