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Extended Stay America - Pensacola - University Mall
- Hotels
- Pensacola, FL
About this business
Location details
809 Bloodworth Ln., Pensacola, FL, 32504, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | Closed | |
| Wed | Closed | |
| Thu | Closed | |
| Fri | Closed | |
| Sat | Closed | |
| Sun | 12:00 a.m. to Midnight |
Smelled like smoke as soon as we walked in. The bathroom clearly hadn’t been cleaned well next to the toilet and on the sink. Discovered trash in the corner from a previous patron in the morning. We checked out in the morning even though we were paid through the next night. We never should have stayed the first night.
Business response:
Please accept our most sincere apologies for the odor and cleanliness issue you encountered while you were here. Your experience has been immediately discussed with the housekeeping department, and we are working closely with them in an effort to improve our service levels to ensure such incidents do not repeat. We hope to have another chance to deliver you an exceptional visit. Sincerely, Hotel Management
The room was nasty. The top cover was dirty and there was a old Taco Bell cup under the bed when we got there along with what looked like mold on the shower drain. Look I know that it’s a cheap hotel somewhere no one really wants to stay but at least clean up. Have some pride in where you work.
Business response:
Thank you for being our guest. Although our goal is to try and deliver guests with a clean and comfortable stay, we apologize this wasn’t you experience. Yout feedback concerning the housekeeping issues and the age of our property are shared with the appropriate individuals ensuring we take appropriate steps to improve our future guest experiences. Please give us another opportunity to provide you with a better experience on your next stay. Sincerely, Hotel Management
Find another hotel Not good. Cracked windows and horrible odors. We check in another hotel instead.
Business response:
We offer our sincere apologies for the issues you experienced in your room. We are meeting with the housekeeping and maintenance teams to discuss this situation and reiterate the importance of making our guests stay a comfortable one with a well-appointed room. Please give us another opportunity to provide you with a better experience on your next stay. Sincerely, Hotel Management
Room not cleaned regularly. Need to turn in used towels for fresh towels. Lot of noise from the outside of hotel during late night. Awful breakfast.
Business response:
Thank you for your review. We apologize for the inconvenience you had due to our housekeeping policy and for the noise you experienced while you were here. Please know being an extended stay hotel, we clean room weekly to maintain the privacy of our guests, but this service is always available on request for a minimal fee. Also, know our front desk is available to resolve issues, so we are sorry we were not aware of the problem, as we would have been happy to try and fix the issue or move you to another room. We hope to have... read more
Poor Security Security was terrible and gas was stolen from our moving van.
Business response:
Dear Karen, thank you for sharing your experience. Your feedback is very important to us, as it will assist us in improving our guest experience. We will take the necessary steps to ensure this does not occur in the future. Sincerely, Hotel Management
Bathroom had hair in tub drain. Kitchen was old and rusty. Lightning in sever need of updates. Tv on low table that was hard to see from bed. Overall this could be a nice place for its in a great location.
Business response:
Please accept our apologies for the cleanliness and maintenance issues you experienced during your stay. Your review has been shared with the team so we can understand what happened and correct our process to ensure a better experience. We encourage you to try us again in the future, and we are confident you will enjoy the exceptional stay you deserve. Sincerely, Hotel Management
I reserved a room with two full beds. When I arrived the gave us a room with one queen and a cot. I reserved this room a week in advance what a joke. I also told the manager that I was in the military and she couldn’t apply a discount because I reserved my room online
Business response:
Thank you for your recent visit and for your feedback. We were disappointed to read that we did not provide you with a favorable impression of our hotel. We truly apologize for not being able to give you the room of your choice. We hope we have another opportunity to accommodate you in your room of choice the next time your travels bring you to this area. Sincerely, Hotel Management
I disliked the appearance of the room and the on the go breakfast arrangement. And I also disliked the way the other guests were hanging around outside and the fact there were pets allowed in the hotel.
Business response:
Thank you for being our guest. We sincerely apologize for not meeting your expectations with regard to your room and are sorry our breakfast offerings were not to your satisfaction. Your concern regarding our breakfast will be discussed with our Brand Leaders when updating our selections moving forward. We hope to have another chance so we can deliver you an exceptional experience. Sincerely, Hotel Management
Dirty hotel, non-smoking room reeked of tobacco The room smelled of cigarette smoke upon initial entry. I thought airing room out with fan on might improve but it didn’t. Fresh tobacco smoke entered later in evening from someone smoking outside the room. Overall feeling of unclean conditions, rug was old, stained, blanket and sheets didn’t feel or look clean and fresh, etc. Breakfast didn’t have hot water for tea or oatmeal. Long wait for anyone to show up at front desk, seemed under served, few employees. The list goes on..... read more
Business response:
Pauline, please accept our sincere apologies for not being able to deliver you a clean and comfortable stay. Your feedback regarding the cleanliness issue and our breakfast offerings is shared with the concerned individuals in an effort to deliver better guest experiences going ahead. We have strict policies where we prohibit smoking in some areas so we appreciate you bringing this to our attention as we can address it appropriately. Counting on your kind generosity to accept our apology, we hope you will consider returning ... read more
Frequently asked questions about Extended Stay America - Pensacola - University Mall
How is Extended Stay America - Pensacola - University Mall rated?
Extended Stay America - Pensacola - University Mall has a 3.3 star rating with 2,825 reviews.
When is Extended Stay America - Pensacola - University Mall open?
Extended Stay America - Pensacola - University Mall is closed now. It will open tomorrow at 12:00 a.m.