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Extended Stay America - Philadelphia - Horsham - Welsh Rd.
- Hotels
- Horsham, PA
About this business
Location details
114 Welsh Rd., Horsham, PA, 19044, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
This hotel was awful. Dirty room, terrible customer service. I reserved and paid for three rooms for my family. One room was OK. The second room had hair in the bathroom, wet towels and an odor like lipstick throughout. The desk clerk was rude an unhelpful in getting this taken care of. The hotel was full and no other rooms were available. We tried to check out of the Room 2 and 3, but the desk clerk refused to check us out! We left anyway and drove 3.5 hours home late at night. We never stepped foot in Room 3. We spoke to E... read more
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. In order to address your concerns, we would need more information to properly identify the room you occupied. Our front-desk team is always available to help you, so please feel free to reach out to them for any queries that you may have. Thank you again for being our guest, and we hope you will consider staying with us again in the future. Hotel Management
Unpleasant stay This place was horrible the toilet was clogged tried to call the front desk my phone was broke the room was dirty. I had to go down stairs to the front desk and she had the nerve to say i had to plunge some one else's mess because there's know one here to fix it tonight think god i had the hubby with me. Not to mention the front desk clerk was so inattentive and impolite. My family has stayed at this very hotel and many other locations we've never experienced this kind of treatment
Business response:
Please accept my sincerest apologies for the cleanliness and service issues you encountered while here. We have shared your concerns with the Housekeeping and front desk teams, and we have taken actions to ensure that we do not repeat these issues in the future. We are reviewing the situation as a training tool to improve our procedures and to ensure this does not happen again. We understand the frustration and truly hope you will consider giving us another opportunity to serve you. Sincerely, Hotel Management
Room was not what I expected!!! Bed blankets was too small for bed , so my husband and I faught over covers . Bed extremely not comfortable!!! The next morning for breakfast , we couldn’t find where it was in the lobby but it was in a case not what we expected at all ! No coffee out !! This was a very unhappy stay
Business response:
Thanks for sharing a review. We are very sorry for the issues you experienced in your room and that you were unhappy with our breakfast offerings. Your feedback will be shared with our brand leaders to determine new breakfast choices. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
The recetionist was very unfriedly. There was no hair drier i. The room. One pillow is missing. No internal phone working. No hot breakfast.
Business response:
Sang-ho, thanks for being our guest. We sincerely apologize for the difficulties you encountered while you were here and regret that we couldn’t deliver a perfect stay of your desire. Your feedback holds a lot of importance, as it highlights areas of improvement, so it has been discussed with the concerned individuals in an effort to deliver better service and facilities to our guests moving forward. Since we are an extended stay property, our guests often bring their personal items like hair-dryers, toiletries, and other it... read more
Front desk was horrible. I had a reservation and they gave my room away. No explanation or apology. Terrible customer service skills.
Business response:
We are terribly sorry about the issues you experienced with your reservation. Your comments have been discussed with our team, and we are reviewing our procedures to ensure this does not happen again. Thank you for your feedback, and we hope you will give us another chance to make this up to you and demonstrate excellent hospitality from our team. Sincerely, Hotel Management
Business response:
William, thank you for choosing our hotel for your stay. We were disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
It was filthy! Breakfast was not what was advertised Wasn’t even a plastic cup in the bathroom!
Business response:
Please accept our apology for not living up to your expectations during your visit. We regret that you were not happy with our complimentary grab-and-go breakfast offerings and for the cleanliness issue you experienced in your room. We have shared your comments with our housekeeping staff, and we will be more diligent in our efforts. Your feedback is valuable as it will help us improve our facilities moving forward. We hope to have the opportunity to make it up to you at a future date. Sincerely, Hotel Management
Never again trouble, still waiting since 9-2 for a supervisor or management to call me back
Dirty Microwave inside, trash outside the entry door for 3 days piled up and not removed..
Business response:
Joe, thank you for sharing the specifics of your stay with us. Please accept our apologies for the cleanliness issues you experienced while you were here. Your feedback has been discussed with our housekeeping team, and we will be working diligently to identify and fix the problems. We hope to have a future opportunity to restore your confidence in our hotel. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Philadelphia - Horsham - Welsh Rd.
How is Extended Stay America - Philadelphia - Horsham - Welsh Rd. rated?
Extended Stay America - Philadelphia - Horsham - Welsh Rd. has a 3.2 star rating with 2,367 reviews.
When is Extended Stay America - Philadelphia - Horsham - Welsh Rd. open?
Extended Stay America - Philadelphia - Horsham - Welsh Rd. is open now. It will close tomorrow at 12:00 a.m.