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Extended Stay America - Philadelphia - Horsham - Welsh Rd.
- Hotels
- Horsham, PA
About this business
Location details
114 Welsh Rd., Horsham, PA, 19044, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
We are disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
The room was extremely dirty. Hair all over the bed.
Business response:
Thank you for your feedback. We apologize for the cleanliness issues you encountered in your room. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for that we’re sorry. We have shared your concerns with our housekeeping team, and we’re working with them so we can redouble our efforts to ensure all the procedures are being followed thoroughly. We hope you will give us a chance to redeem ourselves the next time you are in this area. Sin... read more
There was no staff at the front desk..we had to hunt some one down to check in and check out. Room smelled, dirty towels, uncomfortable bed. Overall poor quality.
Business response:
Our number one priority is to make sure you have a comfortable stay, so we sincerely apologize for the cleanliness and service issues you experienced during your stay. We truly regret the inconvenience these caused. We never want our guests to leave unhappy, and we are sorry for letting you down. We appreciate the feedback as it will help us to improve our future guest experiences. We hope you will give us another chance to demonstrate the excellent service we strive to provide every guest. Sincerely, Hotel Management
Nope The only positive thing I could say about this place is the staff was friendly, when you could find them. When we arrived we noticed that our carpet was stained in multiple places and the room had a pungent odor. We had to open the window to make the room bearable enough to sleep in. Finally we uncovered that there was still food in our refrigerator from the previous guest. Our checkout experience was equally poor. There was a sign posted at the front desk to use the lobby phone to dial 0 to get to a front desk agent,... read more
Business response:
Thank you for taking the time to share your feedback. On behalf of our entire staff, we sincerely apologize for the service and cleanliness issues you experienced. We will be taking action to make sure we are more consistent in providing the level of service you expect and deserve. We hope you will consider giving us another chance so we can restore your confidence in our hotel. Sincerely, Hotel Management
1. When I booked my reservation, the person I spoke with gave me a telephone number to call in casse I had to change any part of my reservation. while I booked for five nights, I said I could possibly only stay for four. She told me the number she gave me was the number to call to CHANGE anything. 2. I could only stay for four nights and tried to call that number, Expedia's other numbers and write a message online. Nobody every answered anything. 3. The place stated that they served breakfast. What a joke. A small breakfast ... read more
Business response:
We are disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We will personally address these issues with the appropriate teams to ensure happy guests is our number one priority. We truly regret the inconvenience caused and please consider us again so that we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Man... read more
Diassapointing I knew what this hotel was when I booked it so wasn’t expecting 5* hotel amenities and other visitors shouldn’t either. There are a couple points. Though this is a non smoking hotel - people were clearly smoking in their rooms/hallways and elevators, and I’m not just talking tobacco either, the smell was over powering. The sheets in our room had burn holes. The “grab and go” breakfast was as expected but constantly ran out of coffee, and I have been over charged for phone call (which I will contact extended st... read more
Business response:
Kim, we apologize our facilities were not up to your expectations and the inconvenience these caused. We can assure you that what you experienced is not acceptable, and we will be reviewing our guidelines to provide an improved experience for every guest entering our doors. We regret and hope to have a future opportunity to restore your confidence in us. Sincerely, Hotel Management
Never again Arrived ~7:00 pm, no one at desk. Sign said use phone in entry & dial 0. I hear desk phone ring a few times & then hear someone with a nasty attitude yell “What?!?! I’m here!” I walk back around to the desk to check in. I mentioned that I had requested a pet friendly room. She says “there isn’t anything on here about that.” I proceeded to explain that not only did I make a note in the comment section when I booked online, I also called the hotel directly 2 days earlier to confirm that they had me marked down for ... read more
Business response:
Thank you for choosing to stay with us on your trip. We're extremely sorry that you had a negative experience here, and we assure you that all of your concerns are being taken seriously. We have no excuses to offer, but we do extend our sincerest apologies and want you to know that we are making adjustments and working to deliver better hospitality going forward. Please consider staying at our hotel again in the future so you can experience the terrific service you should always expect from us, every visit. Sincerely, Hotel... read more
Yuck Place is old and unkept
Business response:
Brian, thank you for being our guest. We are sorry you did not enjoy your stay, and we apologize for failing to live up to your expectations. We hope you will return so that we can have an opportunity to provide you with a better experience. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We were disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Philadelphia - Horsham - Welsh Rd.
How is Extended Stay America - Philadelphia - Horsham - Welsh Rd. rated?
Extended Stay America - Philadelphia - Horsham - Welsh Rd. has a 3.2 star rating with 2,367 reviews.
When is Extended Stay America - Philadelphia - Horsham - Welsh Rd. open?
Extended Stay America - Philadelphia - Horsham - Welsh Rd. is open now. It will close tomorrow at 12:00 a.m.