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Extended Stay America - Philadelphia - Horsham - Welsh Rd.
- Hotels
- Horsham, PA
About this business
Location details
114 Welsh Rd., Horsham, PA, 19044, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Terrible My shoes stuck to the floor. Hallway smelled like smoke. Walls are thin, heard the people in the next room all the time.
Business response:
Katherine, thank you for taking the time to review your stay. We are sorry we did not live up to your expectations and for letting you down. We hope you will give us another chance to provide you with the excellent service you should always expect from us. Sincerely, Hotel Management
Not good The room smelled terrible, the refrigerator was filthy and generally the place was dirty. I won’t be staying again
Business response:
Please accept my sincere apologies for our hotel not living up to your expectations. Cleanliness is a top priority for all of our employees, and we do not take these issues lightly.We will address this matter with our Housekeepingteam in order to ensure changes are made immediately to solve these problems.We hope you will consider giving us another opportunity to serve you in the future, and we do hope to welcome you back again soon. Sincerely, Hotel Management
Business response:
Timothy, thank you for being our guest. We are sorry you did not enjoy your stay, and we apologize for failing to live up to your expectations. We hope you will return so that we can have an opportunity to provide you with a better experience. Sincerely, Hotel Management
Business response:
On behalf of our entire team, we would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management
Very nice room, but looks like staff does not care about their direct duties like cleaning room, etc. There was garbage on the floor and on the counters left. Bathroom was not cleaned at all. Wifi did not work. Reception desk staff was unfriendly.
Business response:
We are disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We will personally address these issues with the appropriate teams to ensure happy guests is our number one priority. We truly regret the inconvenience caused and please consider us again so that we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Man... read more
Good location, but Bed was too low and lumpy, the room smelled odd, no dishes
Business response:
We would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We will be reviewing our guidelines to provide a better experience for every guest entering our doors. We truly regret the inconvenience caused, and please give us another chance to make it up to you on your next visit to our area. Sincerely, Hotel Management
Don't Believe the Hype The room was not that clean. The front door did not close properly, the shower handle could break off any moment, the microwave is positioned for someone that is 6 feet tall, the frig had all kinds of food spots on it and the I had to cut off the heater so that I could get some sleep because the heat unit made loud noises and there was no hair dryer. When I booked this room I was told that it had a fitness center and that I would get breakfast (not a Continental one). All a lie. It was too late to find... read more
Business response:
Thank you for your feedback. We are sorry for the miscommunication about the fitness center and for the issues you had in your room. We will share your feedback with our maintenance team to ensure no future guest experiences the same. Also, your concerns about breakfast specifics will be shared with our Brand Leaders to assist them when determining new breakfast offerings for future implementation. We hope you will come back to stay with us another time for a better experience. Sincerely, Hotel Management
eh... I have stayed here in the past and had a better experience. I don't know if the impending blizzard was the cause or a change in management, but I was sorely disappointed in the accommodations. There were no dishes in the kitchenette and i was told i had to request them from the front desk and then come get them. When i did come down to ask, i received a look of horror as if I just asked for their first born and the young lady had to "see if there are any dishes left". When I went to use the stove, only one eye worked. ... read more
Business response:
Thank you for staying with us. We are sorry you were unhappy with our hotel policy in regard to kitchenware and regret the inconvenience caused. Your concerns have been shared with the concerned team members to improve the facilities and services moving forward. It was a pleasure having you as our guest, and we hope to have the chance of welcoming you back soon. Sincerely, Hotel Management
Could not check in I went to check in but could not check in as there was no electric. The hotel did not email or contact me prior about this situation.
Business response:
We are very sorry your experience with us did not live up to your expectations because of the unexpected power outage. We regret the inconveniences you experienced due to an external situation that affected our hotel. We understand your frustrations and the discomfort this caused, and we hope to serve you again soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Philadelphia - Horsham - Welsh Rd.
How is Extended Stay America - Philadelphia - Horsham - Welsh Rd. rated?
Extended Stay America - Philadelphia - Horsham - Welsh Rd. has a 3.2 star rating with 2,367 reviews.
When is Extended Stay America - Philadelphia - Horsham - Welsh Rd. open?
Extended Stay America - Philadelphia - Horsham - Welsh Rd. is open now. It will close tomorrow at 12:00 a.m.