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Extended Stay America - Philadelphia - Horsham - Welsh Rd.
- Hotels
- Horsham, PA
About this business
Location details
114 Welsh Rd., Horsham, PA, 19044, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Appalling service The hotel had a power cut when we arrived, couldn’t check in. I’ve requested a refund and it’s been declined, what an absolute joke of a hotel
Business response:
Steven, we are sorry for the unexpected power outage on your arrival. We regret the inconveniences you experienced due to an external situation that affected our hotel. Please reach us out at our hotel so we can assist you further. We would love for you to return for a much better experience. Sincerely, Hotel Management
Terrible condition. Unclean didn’t smell to good . There was pee all over the toilet seat when entering the room. There was hair all in the bathroom sink as well as the shower . Hotel staff tired giving me a new room and every room was unclean and had a smell . I ended up having to bleach down the bathroom myself and was provided with cleaning product from staff
Business response:
Thank you for evaluating your stay. We apologize for the cleanliness issue you experienced and regret the inconvenience caused. We take pride in providing a clean, fresh environment for our guest and we are sorry we overlooked something during your stay. Your comment has been shared with our Housekeeping staff to ensure this does not occur again. We hope you will give us another chance the next time your travels bring you our way. Sincerely, Hotel Management
Had a horrible stay. Bathroom was dirty and had hair all over the sink. Countertops were not wiped down .
Business response:
Sandy, please accept our sincere apologies that we failed to provide you with the clean and comfortable room that you deserved and regret the inconvenience caused. We take the cleanliness of our rooms very seriously and steps are already underway with our housekeeping team to ensure this does not happen again. We hope you will consider a return visit so we can make it up to you. Sincerely, Hotel Management
There was no cups and there was no ice
Business response:
Ametta, please accept our apologies for not meeting your expectations. We have kitchenware for your suite available and kept at the front desk to ensure its cleanliness on arrival, and our team gladly delivers these items to your suite. We also receive many positive comments regarding our fully equipped kitchens with a full-size refrigerator which includes ice trays for your convenience. Therefore we do not have ice machines on our property. We apologize we miss to communicate this information on arrival. We hope you will co... read more
Poor facility, Poor staff Room key reader was not working at check-in. Very slow check - in process. Asked for housekeeping to change sheets, was told they do thst upon check out. Asked for addtl shampoo, never got it.
Business response:
Bob, thanks for staying at our hotel. Although you had an overall nice stay, we apologize that you were unhappy with our hotel policy in regard to our housekeeping service. We value your feedback and regret the inconvenience it caused. We hope to have a future opportunity to welcome you back soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Philadelphia - Horsham - Welsh Rd.
How is Extended Stay America - Philadelphia - Horsham - Welsh Rd. rated?
Extended Stay America - Philadelphia - Horsham - Welsh Rd. has a 3.2 star rating with 2,367 reviews.
When is Extended Stay America - Philadelphia - Horsham - Welsh Rd. open?
Extended Stay America - Philadelphia - Horsham - Welsh Rd. is open now. It will close tomorrow at 12:00 a.m.