Extended Stay America - Pleasanton - Chabot Dr.

Holly 

on Expedia

8 years ago

Please, may I have a cup? We will NEVER stay at this property again. The rooms had no coffee makers and no cups of any kind -- none. No cups to get a drink of water in the night, or to take medications or even to rinse ones mouth when brushing teeth -- gotta go ask for one at the front desk. The air conditioner barely worked and through the course of the hot weekend (record temperatures set) the room got up to 80 degrees. That didn't seem to concern the staff one bit. In the evening the temperature in the room worked it's wa... read more

Anonymous 

on Expedia

8 years ago

Rude service, no pillows! The hotel ran out of pillows and comforters, so all we had to put on the pull out bed was a sheet. The woman who checked us in was very rude. 

bridget 

on Expedia

8 years ago

Bates Hotel Way too expensive for what you get. No dishes in room as advertised. Cheezy breakfast! (I don't consider a 2oz. muffin, granola bar, and make your own oatmeal in a coffee cup breakfast). NO ICE MACHINE ON THE PREMISES!!!! There was 1 empty plastic tray in the freezer. No toiletries. Had to beg for more bath soap when we ran out. Overall, the worst hotel experience we have ever had. Definitely will not return. We will rethink using Hotels.com in the future. 

bayareaoriginal 

on Expedia

8 years ago

Nice hotel but very loud Nice hotel in great location. Clean rooms. Spacious. My only complaint was that someone was blaring their music all night, which could be heard ALL over the hotel. I could even hear it outside due to the windows being open. Why would the hotel allow that?? 

Anonymous 

on Expedia

8 years ago

We booked a non-smoking room and it was not available so we had to take a smoking room. My son became sick from the smell and we had to spend the night sleeping on our car. 

Anonymous 

on Expedia

8 years ago

Stay clear. To start there was issue with the computer system and it delayed my check in. Once we were able to go to my room the entire floor smelt like marijuana. There was a shady character walking up and down my halls at all hours of the night. The room was run down and very small. When the kids decided to go swimming we were told they were out of clean towels. My friends had stayed the night before and the room was not cleaned and towels not changed. When they asked the front desk they said they were short staffed. I hav... read more

Cortnie 

on Expedia

8 years ago

The front desk never smiled and was not helpful. The hallways smelled like old hamburgers. Inside the room, there were broken drawer handles, broken AC knobs, and the counters all felt sticky. The bed was not comfortable and the pull-out sofa was even worse. Breakfast was inedible, stale muffins. The pool was shut down by the health department. I do not recommend this place. 

Anonymous 

on Expedia

8 years ago

Don't stay! The hallways reeked like smoke. My family did not feel safe. 

Ron 

on Expedia

8 years ago

place to stay Had business in town, thought it was convenient. The hotel was located in a corporate park, not a lot of parking if you are pulling a trailer. The hotel had an odor everywhere you walked. The bed was hard and the "pillows" even harder. There was no coffee pot, or cups of any kind. Couldn't even get a glass of water! Not worth the money.