Extended Stay America - Raleigh - Cary - Harrison Ave.

Business response:

Dear Shahar,We're glad the property's value met your expectations, but we regret that your interaction with our receptionist did not reflect the welcoming atmosphere we aim to provide. We take your feedback seriously and will work with our team to ensure a more positive and helpful attitude in all guest interactions. Thank you again for your feedback, as it helps us improve the experience for all of our guests. We hope we have the opportunity to make a much better impression on a future stay.Sincerely,Hotel Management 

Business response:

Dear Makhia, Thank you for taking the time to evaluate your stay and for sharing your feedback. Our goal is to maintain the highest standards; therefore, we apologize that this was not your experience. We appreciate you letting us know what you enjoyed and also how we can improve. We hope to see you again and have the opportunity to make your next stay perfect in every respect. Sincerely,Hotel Management 

Business response:

Dear Guest,Thank you for your feedback. We’re glad that you found the accommodations clean and the bed comfortable, as we understand how important those aspects are for a restful stay. However, we regret that the outdated and worn condition of the property detracted from your experience. We value your insights and will work on enhancing our facilities to offer a more modern and welcoming environment. Your feedback is appreciated, and we hope you will give us another chance to prove that we are committed to providing excellen... read more