This profile has been claimed by the business owner or representative.
Extended Stay America - Sacramento - South Natomas
- Hotels
- Sacramento, CA
About this business
Location details
2810 Gateway Oaks Dr., Sacramento, CA, 95833, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Rundown down and old and smells of mold . The phone didn’t work and there was no tv remote. You heard everything from your neighbors it’s so loud . The residents are very loud all night and started fighting to the point I just left at 6am because I was worried the incident might get worse . Not worth the money I will never stay there again
Business response:
Allen, please accept our sincerest apologies for the problems you encountered in your room and regret your stay was not a pleasant one. We would have loved the opportunity to resolve these issues while you were here and would have moved you to another room upon request. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
1 Not safe, dirty room,lock on door was not working
Business response:
We are very disappointed that we failed to deliver the exceptional stay you deserved. We never want to disappoint our guests in any way, and we would like to extend our sincere apologies for your experience. We hope you will return so we can make it up to you. Sincerely, Hotel Management
My room was so dirty and disgusting and I really didn’t want to stay there but I spent $84 on the room and couldn’t afford anything else. There were bugs. The refrigerator was make the horrible loud noise. The was water in several places on the floor in the bathroom. There was barely any toilet paper on the the roll and no replacement roll in site only a box of Kleenex thank goodness. There was no iron in the room. There was a homeless person that was going through the garbage outside by my room. I will never stay at an Exte... read more
Business response:
Susie, please accept our sincere apology for the difficulties you encountered with your room. We appreciate you bringing these issues to our attention. Your review will be taken as a tool to ensure that all procedures within our housekeeping and maintenance departments are being followed. We truly regret the inconvenience it caused. We hope you will reconsider and give us an opportunity to serve you in the near future. Sincerely, Hotel Management
The front desk personal was great, friendly and professional, two very nice experiences. The room was a mess, dirty, and old wash cloth from previous guest I assume left hanging on the shower, old macdonalds wrappers on the floor. No hangers in the closet to hang my clothes up.
Business response:
Please accept our apologies for your unsatisfactory experience at our hotel. We appreciate your feedback and apologize that we were not able to meet your needs during your stay. Feedback like yours is invaluable to make necessary improvements. We are reviewing procedures with our staff in order to prevent similar circumstances from being repeated. Our entire team genuinely cares about providing a superb experience for all of our guests, so we hope to have the opportunity to prove this to you on a future visit. Sincerely, Hot... read more
Wow...just wow. My experience so far with Extended Stay non the least in nicer terms unexciting and made me very irritable and extremely aggravating. When I first made my reservation through Hotels.com was the first. I originally made my reservation for 04/02/2019 - 04/10/2018 a little after the reservation was made and confirmed through the site I received a phone call through the hotel stating that my dates requested were not available and that the site was not up to date with there availability. After having to reschedule... read more
THE ROOM SMELLED OLD. SINCE THEY GIVE YOU A REFRIGERATOR IN YOUR ROOM THEY DON'T PROVIDE ICE ONLY 2 ICE TRAYS
Business response:
Please accept our sincere apology for the difficulties you encountered with your room. We appreciate you bringing these issues to our attention and assure you that corrective measures have been taken. Our team's first priority is making sure that every guest has a comfortable stay, and this time we really missed the mark. We truly regret the inconvenience it caused. Please note, as we have refrigerators in all our rooms which includes ice trays for your convenience, we do not have ice machines on our property. We hope you wi... read more
The TV was on a broken stand so it literally wobbled around and the remote did not work. There was what appeared to be vomit splattered on the front of the dresser (didn't care to get close enough to figure out what it actually was). The floor was so disgusting that my shoes stuck to it as I walked around the room. I rented this room for my daughter to stay one night in Sacramento and I felt absolutely terrible when I picked her up the next day and saw the condition of this room. Extremely disappointing.
Business response:
Shelly, please accept our sincere apologies for not living up to your expectations for a perfect stay. We always strive to deliver a well-kept room and clean facilities, and unfortunately, we missed during your stay. Your feedback is of utmost importance, so it has been discussed with our housekeeping and maintenance departments to step up their game and work more diligently going forward. We hope you choose us again as we are confident your next stay will be a much better one. Sincerely, Hotel Management
Business response:
Jared, thank you so much for the positive feedback. It’s a pleasure knowing your visit with us was an enjoyable one. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management
The property was not as the picture showed and the bed was hard, the room smelled funny and the bedding seemed to have been changed a month ago because it was clean
Business response:
We sincerely apologize for the cleanliness issues you experienced while staying with us and regret the disappointment you had with the mattress. We would have loved the opportunity to resolve these issues while you were here and would have moved you to another room upon request. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Sacramento - South Natomas
How is Extended Stay America - Sacramento - South Natomas rated?
Extended Stay America - Sacramento - South Natomas has a 2.8 star rating with 3,326 reviews.
When is Extended Stay America - Sacramento - South Natomas open?
Extended Stay America - Sacramento - South Natomas is open now. It will close tomorrow at 12:00 a.m.