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Extended Stay America - Seattle - Kent
- Hotels
- Kent, WA
About this business
Location details
22520 83rd Ave. S., Kent, WA, 98032, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not so good. I arrived at 145p from a 3 hour drive. There was no public restroom. My name was confirmed but was told I had to come back to check in at 3p. When I returned at 4p, there were no 2 beds, no smoking available, per my reservation. It took about 15 minutes to check in. I had to go back to the desk several times to get 2 facial towels, hair dryer, coffee pot, plates, forks, mugs, dishwashing liquid, blanket. I waited until 1am to finally get a laundered blanket and facial towel.
Business response:
Carol, thank you for the review of your stay. Since we are an extended stay property, our brand standards require us to keep the kitchenware and toiletries at the front desk, then leaving them in the suite. In response to your feedback, we will be coaching our front desk staff to ensure we are clearly communicating our services and amenities during guest arrivals. We are confident you will enjoy a better stay next time you are in the area. Sincerely, Hotel Management
I stayed for 2 nights and the room was not clean. I couldn't walk on carpet with bare foot. overall not a great experience.
Business response:
Thanks for being our guest. We are sorry for the cleanliness issues you had in your room and we regret the inconvenience this caused. We are working with our housekeeping team to tighten procedures to ensure that we deliver a superb stay every time. Again, we apologize, and we hope to have another chance to impress you all during your future visit. Sincerely, Hotel Management
Poor Extented Stay There key cards worked once then needed to be reprogrammed. In all I had to reprogrammed my key card four times. The kitchenette didn’t have any pots, pans, dishes, or cutlery. Window wouldn’t close or lock. WiFi was so slow it was almost non-existent.
Business response:
Leonard, we would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We will be reviewing our guidelines to provide a better experience for every guest entering our doors. We truly regret the inconvenience caused, and please give us another chance to make it up to you on your next visit to our area. Sincerely, Hotel Management
Business response:
On behalf of our entire team, we would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management
Awful It was awful. The tub was so nasty it had someone else's hair in it. The sheet had dried up blood on it. The t.v. only had ten stations. You get what you pay for.
Business response:
Thanks for being our guest. We sincerely apologize for not meeting your expectations with regard to your room while being here and the inconvenience it caused to you. Your feedback regarding cleanliness is shared with our housekeeping team to take remedial steps ensuring no guests encounter the same moving forward. Please consider giving us another chance to serve you better on your next stay with us. Sincerely, Hotel Management
Were little blck hairs all over in the shower and the room had an unusual odor.
Business response:
Please accept our apologies for your unpleasant experience during your visit. As the cleanliness of our hotel is a key priority, we are very sorry your room fell short of your expectations. We have checklists in place to inspect every suite after it has been serviced. We will revisit our deep cleaning program so that we can provide a much better experience in the future. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Beware! Just go elsewhere. I arrived at the hotel around 7pm only to find out the hotel canceled my reservation. The clerk said they were oversold by 9 rooms. I asked why nobody called me, to which she informed me that they called some of the other affected guests. I also asked where they expected me to go since it was already 7 pm. Another vague response of sorry, we are full. After being up since 4 am for travel and work, I had to drive over 3 hours to get back as a result of their carelessness and poor customer service.
Business response:
Thanks for being our guest. We are sorry for the service issue you encountered and our staff was not responsive to your needs. We are reviewing the situation as a training tool to improve our procedures and to be sure we meet the high standards you expect from our brand every single stay. We hope to have another chance to show you our true hospitality the next time you return to this area. Sincerely, Hotel Management
Checked in. Went to the room and then back to the lobby to check out.
Business response:
Thank you for choosing our hotel. Our first priority is your satisfaction, and we apologize we failed to deliver this while you were our guest. We hope you will give us another chance to prove ourselves, and we hope to see you again on your next trip to our area. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Seattle - Kent
How is Extended Stay America - Seattle - Kent rated?
Extended Stay America - Seattle - Kent has a 3.1 star rating with 2,286 reviews.
When is Extended Stay America - Seattle - Kent open?
Extended Stay America - Seattle - Kent is open now. It will close tomorrow at 12:00 a.m.