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Extended Stay America - Seattle - Kent
- Hotels
- Kent, WA
About this business
Location details
22520 83rd Ave. S., Kent, WA, 98032, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
“We have no room for you” after already booked and confirmed.
Business response:
We appreciate you taking the time to provide a feedback, and we're sorry our hotel was overbooked and unable to accommodate you. We offer no excuses for this mix-up, and we apologize for the inconvenience. We understand the frustration and truly hope you will offer us another opportunity to serve you. Sincerely, Hotel Management
They refused to check me in behave they said it was technically the next day. I can a little after midnight and was refused a room I had already paid for.
Business response:
We are sorry for the difficulty you had with your reservation. Since this is an anonymous review, please reach out to us at our hotel so we can look into the issue and assist you further. We look forward to hearing you soon. Sincerely, Hotel Management
Don’t. It was so nasty and made me itch that I was only in the room for 20 minutes before I left to sleep in my car.
Business response:
Thank you for staying with us and for the review. We are sorry for the cleanliness issue you experienced in your suite while here. We take pride in providing a clean, fresh environment for our guest and we are sorry we overlooked something during your stay. Your feedback has been shared with our Housekeeping staff to make sure this room receives a deep cleaning. We hope you will give us another chance the next time your travels bring you our way. Sincerely, Hotel Management
One of the guys that work front very rude The manager was very friendly and great customer service .He was very nice.. Unfortunately the guy with the black slicked back hair I. A pony tail needs to look in to a different profession customer service is not working for him..He was the rudest person I have ever seen in my life and I’m almost 50.i have met a lot of people.he talked to me so rude and then stood there and watched as I was taking my things out he never even offered to hold the door he stood there watching as o stru... read more
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We will take the necessary actions to ensure these issues are properly addressed. Hotel Management
The manager was rude when asked for quarters in exchange for dollars so my family could do laundry. We had difficulty trying to get washcloths and dishware to our room. When they did clean our room they took the shower curtain and didn’t replace it so we had to call and ask for it back and it took a while for us to receive it.
Business response:
Thank you for the feedback about your stay at our hotel. We apologize for our staffing service not meeting your expectations. To make sure this does not happen again, we are actively working with our team to improve our guest experience. We appreciate your comments as they will only help us improve, and we hope you will give us another opportunity to provide you with the excellent experience you deserve. Sincerely, Hotel Management
Terrible A place where druggies go to get High or get their fix.
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We will take the necessary actions to ensure these issues are properly addressed. Hotel Management
Wrong room I’ve book for a king bed studio. When I arrive they gave me a 2 full size bed studio
Business response:
Tony, please accept our apologies that we failed to accommodate you with the room of your choice and the inconvenience it caused. We would love to welcome you back and provide you with the room of your preference on your next visit. Sincerely, Hotel Management
No shuttle Had to cancel our stay because Hotel did not offer shuttle service from airport
Business response:
Lisa, thank you for your review. We apologize we missed meeting some of your expectations. We appreciate your business and value you as a guest. We're sorry for your experience. We hope you will consider giving us another chance in the future. Sincerely, Hotel Management
Dirty and Smelly This place is simply disgusting. It's old and dated. The stairwells smell like a wet stable and the room that I stayed in smelled like someone passed gas every time the AC/Heater came on. You have to call down stairs to request the standard cups/dishes that you expect to be there when you arrive. But good luck getting the person at the front desk to answer the phone. I ended up having to walk down and get them. It has the feel of a sleazy hourly motel, but it costs twice what you would expect to pay. I ha... read more
Business response:
Josh, please accept our sincere apologies for the issues you encountered and regret the inconvenience caused. We regret not meeting all of your expectations and rest ensured that corrective actions are being taken. We are committed to making sure that we don't repeat what you experienced. Thanks for your feedback, and we hope that you'll give us another chance and consider staying with us again. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Seattle - Kent
How is Extended Stay America - Seattle - Kent rated?
Extended Stay America - Seattle - Kent has a 3.1 star rating with 2,286 reviews.
When is Extended Stay America - Seattle - Kent open?
Extended Stay America - Seattle - Kent is open now. It will close tomorrow at 12:00 a.m.