This profile has been claimed by the business owner or representative.
Extended Stay America - Seattle - Kent
- Hotels
- Kent, WA
About this business
Location details
22520 83rd Ave. S., Kent, WA, 98032, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Nasty hotel Very outdated hotel, rooms are dirty, sheets are stained. I would not recommend this hotel to anyone
Business response:
Joseph, please accept my personal apology as well every assurance we will be working to address the concerns you outlined. I have shared your feedback with my housekeeping team for review and action. We also value your feedback in regard to our facilities being dated and will share it with appropriate individuals in our organization as we begin formulating plans for future renovations. We hope you will consider giving us another opportunity to better meet your expectations in the near future. Sincerely, General Manager
On check in bathroom was clean. Rest of room disgusting. Dog hair and food covered carpeting. Room never vacuumed after previous guest. Got linen from front desk and made beds myself. Windows were disgustingly dirty. Non-smoking room reeked of cigarettes. As windows would not stay open, we propped them up in an attempt to air out. Not super successful. Requested room be cleaned multiple times. Never was. Got clean towels and toilet paper from front desk for 2nd night. Again asked for room to at least be vacuumed. Not done. G... read more
Business response:
Patricia, we cannot apologize enough for the poor service you received during your stay. Your comments have prompted our management team to redouble training efforts so we can be sure to meet the high standards you should always expect from us every single stay. We are all committed to making sure we don't repeat what you experienced. Please visit us again so we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, General Manager
The whole expirence was horrible from staff to Overall cleanliness.
Business response:
Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We assure you that what you experienced is not acceptable, and we will take immediate action to identify why we failed so we can prevent these issues from occurring again. We hope to have another opportunity to redeem ourselves in the future. Sincerely, General Manager
Bad services and management we had terrible night in this hotel (August, 11 - 2017). It is very bad I am very disappointed
Business response:
Please accept our apologies, as we never mean to disappoint our guests in any way, and we definitely failed in this attempt. We can assure you that what you experienced is not acceptable by our standards, and we will be reviewing and altering our guidelines to provide a more wonderful experience for every guest entering our doors. I hope you will return so we can make it up to you. Sincerely, General Manager
Disappointing Stay 1st room odor so bad asked for new room, second room still bad but had to work and changing rooms was annoying and time consuming. 2nd room smelled as though it used to be a smoking room and they were using deoderants to cover. Air conditionar worked on and off, mostly off. One window did not open which was unfortunate due to the odor. Phone in room was not functional and toilet seat cover was broken in half, had to ask for pillowcases. Was not the only one needing pillow cases as there was a list of rooms... read more
Business response:
Lisa, please accept our apologies for your unpleasant experience during your visit. We are very sorry your room fell short of your expectations and truly regret the inconvenience it caused. We have checklists in place to inspect every suite after it has been serviced. We will revisit our deep checking program so that we can provide a much better experience in the future. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, General Manager
Travelocity should not list Extended Stay Hotels Kent hotel over booked sent us to Tukwila, they charged us 46.96 more than Kent. No breakfast, no ice on property, had to check out coffee maker and later hair dryer.
Business response:
Please accept our most sincere apologies for not having your suite available when you arrived at our hotel. We certainly understand your frustration and deeply regret the inconvenience this caused you. We occasionally have guests who stay over without prior notification, and this is what happened on the day of your arrival. Please give us another opportunity as we would love to make it up to you and provide you an enjoyable stay. Sincerely, General Manager
Poor Advertised breakfast but none.
Business response:
Please accept my apology for the inconvenience and less than favorable experience you had at our hotel. We are sorry our complimentary grab-and-go breakfast did not meet your satisfaction. When we receive this type of feedback, it is always shared with our Brand Leaders so they have knowledge of our guests' desires regarding breakfast choices and assists them in determining new future offerings. I hope you will return so we can make it up to you. Sincerely, General Manager
The room was not clean. There was still food in the refrigerator. Also found sun glasses under the bed. Microwave was dirty. The poor girl at the front desk was so busy. I think she needed more help. Also since there is no ice machine there should be ice trays in the freezer. Also only 1 burner worked on the stove
Business response:
Please accept our apologies for your unpleasant experience during your visit. As the cleanliness of our hotel is a key priority, we are very sorry your room fell short of your expectations. We have checklists in place to inspect every suite after it has been serviced. We will revisit our deep cleaning program so that we can provide a much better experience in the future. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, General Manager
Good location, horrible hotel and service The room was not cleaned when we checked in or during our stay after numerous complaints. Several people had to ask for clean sheets and change their own bedding to stay in their rooms. Hotel only had 1 staff member on. Manager would not call us back after trying to get help with our complaint. After speaking to 3 people our complaint still was never addressed. We weren't even checked out. The 1 staff member on duty was too busy playing the role of 6 people. As we left there was a li... read more
Business response:
Although you liked our location, please accept my sincerest apologies for the cleanliness and service issues you encountered while here. I have shared your concerns with the respective teams, and we have taken actions to ensure that we do not repeat these issues in the future. We are reviewing the situation as a training tool to improve our procedures and to ensure this does not happen again. We understand the frustration and truly hope you will consider giving us another opportunity to serve you. Sincerely, General Manager
Frequently asked questions about Extended Stay America - Seattle - Kent
How is Extended Stay America - Seattle - Kent rated?
Extended Stay America - Seattle - Kent has a 3.1 star rating with 2,286 reviews.
When is Extended Stay America - Seattle - Kent open?
Extended Stay America - Seattle - Kent is open now. It will close tomorrow at 12:00 a.m.