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Extended Stay America - Seattle - Kent
- Hotels
- Kent, WA
About this business
Location details
22520 83rd Ave. S., Kent, WA, 98032, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not recommended Or flight was cancelled we were extremely tired. We showed been there at about 11 pm but because of cancelled flights we didn't get to the hotel until 7:30 am they told us we had to check out st 11:00 am but was going to let us stay until 12:00 pm at the latest. We arrived in the room dead tired. The room was freezing there was not a comforter on the bed only a sheet, and there was no pillow cases to the pillows, we called they brought the pillow cases but said they were short on comforters. We never did get ... read more
Business response:
Please accept our apologies for your unpleasant experience during your visit. We truly regret the inconvenience it caused. We are very sorry your room fell short of your expectations. We have checklists in place to inspect every suite after it has been serviced. Your concerns will be shared with the respective teams in an effort to improve service and facilities. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, General Manager
Looks good from the outside You can tell the hotel went through a recent face lift but the plumbing was terrible. Our toilet kept clogging up. The shower knob in my uncle's room was loose and you had to do some funky stuff just to get the water going. I guess you get what you paid for. I am never staying at this hotel again. I would not recommend this hotel to anybody.
Business response:
Thanks for taking the time to evaluate our hotel. Please accept our apologies for the plumbing issues you encountered in your room and the inconvenience this caused you. We certainly understand how frustrating it can be when maintenance issues arise. We will have the opportunity to make it up to you on a future visit. Sincerely, General Manager
Very uneasy feeling. We didn't feel safe. A man drinking beer was sitting in the tiny lobby while we checked in. He followed us out when we went to unload our car and joined several others who were drinking out of the trunk of a car. They were there both nights. Another vehicle was broken into and our alarm was set off in an attempt. Front desk was very unconcerned when we reported it. Said they do not patrol parking lots. Room was large, clean, but not supplied. No washcloths, no tissues, no hairdryer, and zero supplies for... read more
Business response:
Diane, We are happy knowing there were positive aspects to your stay with us. We apologize there were disappointments and that you did not have a quality experience from check in to check out. We will work to correct the deficiencies you identified to improve for our valued guests. We hope to have you stay with us again when you are in the Kent area. General Manager
I got booked for a room on a smoking floor so it smelled really bad considering I'm not a smoker. The room wasn't up to par for the money.
Business response:
Alessandra, We apologize for the smoke odor you encountered while here. Our housekeeping team will revisit our deep cleaning program so that we can provide a much better experience in the future. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, General Manager
Expensive stopover Aging facility in a declining area. Poorly kept room with cigarette ashes alongside bible in drawer. If booked via third party, no option for non-smoking room. Would not recommend.
Business response:
We are disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable stay, and we did not live up to your expectations. We assure you that what you experienced is not acceptable, and we will take immediate action to identify why we failed so we can prevent these issues from occurring again. Sincerely, General Manager
Kent drug house The carpets were dirty my grandson socks were black in 10 minutes when they started out white brand-new the building was full of guests that were doing drugs and selling drugs the smell of drugs was everywhere and we were on a non-smoking floor but could still smell drugs multiple kinds crack and marijuana the manager could care less when I told him that this property was infested with drugs he said there was nothing he could do and he could not go door-to-door I asked for my money back and they said no I'm t... read more
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future. General Manager
Too much pay for this quality Breakfast included, but coffee only. Better go to Mcdonald .
Business response:
Jay, on behalf of our entire team, I would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We will be sure to share your feedback regarding our breakfast offerings with the concerned team as we plan any changes to the same. We truly regret the inconvenience caused, and please give us another chance to make it up to you on your next visit to our area. Sincerely, General Manager
No room at the Inn We arrived about 7:30pm to be told they had maintenance issues and there was no room and we should phone Expedia, they provided a phone number but would not let us use a phone. Expedia did resolve the issue and rebooked us in another hotel. But it took over 90 min and cost us about $200 in cell phone minutes as the call Center was in Texas and we were in Washington. Not a good experience.
Business response:
Doug, A positive first impression is important and we apologize that you were disappointed prior to your check in at our hotel. We are sorry for the unforeseen maintenance issue and that we were not able to accommodate you on this visit and for the inconvenience this caused. It would be our pleasure to have you back as our guest so you can experience our excellent service, clean, fresh and comfortable suites, and have a positive lasting impression. Thank you for your feedback. General Manager
Hotel was dirty and room was not even cleaned Room beds were not even made up the bed sheets were just tossed and the comforter was just put on. The kitchen was dirty looked like it had rat dropping in the cabinet and we also got a smoking room although we had booked two months ago for a non smoking room
Business response:
Thank you for taking the time to give us your feedback. You are absolutely correct to expect a clean, well-maintained property as your home away from home when traveling, and I apologize for failing to provide that for you. My staff and I are taking steps to ensure every detail from the first impression at check-in to the final at check-out and will focus on providing a better experience for every guest entering our doors. We truly regret the inconvenience caused, and please give us another chance to provide you with the hos... read more
Frequently asked questions about Extended Stay America - Seattle - Kent
How is Extended Stay America - Seattle - Kent rated?
Extended Stay America - Seattle - Kent has a 3.1 star rating with 2,286 reviews.
When is Extended Stay America - Seattle - Kent open?
Extended Stay America - Seattle - Kent is open now. It will close tomorrow at 12:00 a.m.