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Extended Stay America - Seattle - Kent
- Hotels
- Kent, WA
About this business
Location details
22520 83rd Ave. S., Kent, WA, 98032, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Disappointed I always stay in extended america in the past. This is the first time I got disappointed. People weren't nice and they check us in late.
Business response:
Thank you for giving us your feedback regarding your stay. Please accept our apologies for our associates not beingresponsive to your needs. It is never our intention to disappoint a guest as we strive to consistently deliver exceptional service.We have shared your feedback with our team, and steps have already been taken to avoid these mistakes in the future.We truly hope you will give us another chance to prove our commitment to providing outstanding service. We look forward to welcoming you back soon. Sincerely, General ... read more
It was horrible. I asked for a nonsmoking room but they gave me a smoking room. Air conditioner did not work and the telephone in the room did not work also. There was no hair dryer in the room so we had to go to the front desk to ask for it.
Business response:
We certainly do apologize for the challenging stay that you have described. Our guests comfort is our number one priority and it seems we missed a chance to ensure that your stay was exceptional. Had we been made aware we would have had our Maintenance Engineers look into any issues that are apparent with the HVAC unit in your suite. We are sorry we were unable to provide you with a non smoking suite. It would be our hope to have you return and we thank you for your review. General Manager
Disappointed This is not your typical hotel for business and leisure travelers. This facility is geared toward long term stays for homeless individuals and single moms waiting for proper housing. I also noticed a lot of contract laborers in the facility.
Business response:
Thank you for your review and for being our guest. We are sorry to hear our hotel did not meet your expectations. We will take your comments to heart and see where improvements can be made. Thank you again for your time and we hope to have you back as our guest again soon. General Manager
Thieves. Booked our room three weeks in advance. Room was payed for and reservation confirmation number was received. Showed up to check in to our room the day of the event we were attending to find out that they had given our room to somebody else and that there were no more rooms available, leaving us with nowhere to stay at 10:00pm on the weekend NHRA is in town. Ridiculous.
Business response:
Please accept our sincere apology for not having your suite available when you arrived at our hotel. We certainly understand your frustration and regret the inconvenience this caused you. We occasionally have guests who stay over without prior notification, and this is what happened on the day of your scheduled stay. While we made every effort to correct the matter prior to your arrival, we were unsuccessful and we apologize. We hope you will give us another opportunity when you are in the Kent area, as we would love to make... read more
Disappointing stay at Extended Stay America We've booked 2 nights but checked out after staying one night. We requested 2 rooms together instead got 2 rooms far apart in the same floor. One room was ok but the otherone was not cleaned. We beds were dirty and washroom floor was sticky. I do not recommend this place.
Business response:
Thank you for your detailed review. I am so very sorry that your room request could not be honored. I am also very sorry for the cleanliness issues you had in one of your guest rooms. I will forward your comments to our housekeeping staff and make sure moving forward we pay closer attention to detail. We hope to have you back as our guest in the near future. We promise to deliver the stay you deserved. General Manager
Never again at this hotel.... I would not stay here again...beware of this hotel there are kitchens with no coffee pots cups or supplies you have to check them out at the counter. That is if you had a working phone which we did not. No conditioner or blow dryer you can check a blow dryer out at the front counter. No breakfast not even fruit or muffins like they tell you because their order never arrived. Make sure you book a non smoking and put it in the notes if you want one because they gave our room to someone else and we... read more
Business response:
Thank you for staying with us and your detailed review. We are so very sorry for the inconveniences you had to endure. We are set up a little different from most hotels and you do need to request your kitchen items when you check in. We do this to make sure all the items are cleaned and remain clean for the next guest checking in. I am so very sorry we were missing some of the offerings at our grab and go breakfast service. This is an isolated incident and should not happen again moving forward. I am so very sorry. We do hop... read more
the carpet was VERY dirty, and the chairs had stains all over them...told the front desk after our first night of 2 and nothing was different after cleaning the 2nd day
Business response:
Thank you for posting a review on your recent stay with us. I am so sorry for the condition in which you found your room. Thank you for bringing those details to my attention. We will have housekeeping check the rooms and make sure everything is clean and ready for our guests moving forward. I do apologize housekeeping did not visit your room. House keeping services are done for our guests who stay 7 days or more. We do offer additional housekeeping service for a small fee. Please come visit us gain so we can show you a more... read more
Terrible Arrive at 4pm (check in was at 3pm) room wasn't ready. Waited 30 minutes for room. Staff disorganized. Room smelled like urine. Terrible.
Business response:
We understand it can be annoying to have a delay at check in after a long travel day. We apologize for the delay and that our staff was not as efficient as they should have been. Upon entrance of your suite we want our guests to have a positive impression and we are sorry for the foul odor you were greeted with. We will have the housekeeping team deep clean the suite you stayed in to be sure it is clean and fresh. Thank you for sharing your feedback. General Manager
Not a good wxperience It seemed like the place was functioning on its last effort. Other than the pleasant front desk lady, our experience was bad. Bed not comfortable. Only 3 pillows and asked for an extra but never got it. No restroom in the lobby upon our arrival. Room was ok but motel 6 is more comfortable.
Business response:
Please accept our sincere apologies for the shortcomings during your stay. Our management team will review your comments to make improvements for our future guests. Thank you for your kind mention of our dedicated staff, and we hope to welcome you back again. General Manager
Frequently asked questions about Extended Stay America - Seattle - Kent
How is Extended Stay America - Seattle - Kent rated?
Extended Stay America - Seattle - Kent has a 3.1 star rating with 2,286 reviews.
When is Extended Stay America - Seattle - Kent open?
Extended Stay America - Seattle - Kent is open now. It will close tomorrow at 12:00 a.m.