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Extended Stay America - Seattle - Kent
- Hotels
- Kent, WA
About this business
Location details
22520 83rd Ave. S., Kent, WA, 98032, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Check in is at 3pm. Our room wasn't ready until 8pm. As we waited in the lobby we heard so many mad customers.
Business response:
Thank you for providing your comments about your recent stay with us. We sincerely apologize for the delay in accessing your accommodations. We admit we were understaffed and not fully prepared to handle the amount of arrivals during your stay. Please consider this an isolated incident and know that we have regrouped and have made process improvements so this does not happen again. We hope you will come back to stay with us again and have the experience you expected and deserve. Sincerely, General Manager
Nothing special Just a room and a shower. The TV had about 5 working channels the others were blurred or looked like a snow storm. Definitely had the worst continental breakfast I've ever had
Business response:
Thank you for choosing our hotel for your recent stay. We apologize for the issues you encountered in your suite with the television channels and that our complimentary grab and go breakfast offerings did not meet your expectations. We appreciate your visit and your comments, and we hope to have another opportunity to welcome you back to our hotel. Sincerely, General Manager
Pictures mis-represent where it is! It's in an industrial area, if I had known this I would have booked another hotel and no Pool no breakfast area to sit and have breakfast... Just terrible...
Business response:
Thank you for sharing your feedback. We apologize for not meeting your expectations. We want every guest to have an enjoyable visit and to leave wanting to come back again. Based on your feedback, we will review our brand website to be sure the information provided is current and accurate, and will make any necessary corrections if needed. We don't want any guest to be surprised, and it certainly is not our intention to deceive. We invite you to come stay with us again when you are in the Kent area. Sincerely, General Manage... read more
house keeping must have missed this one a lot There were clothes left behind from previous guest, the floors under the bed were absolutely disgusting, the fridge sounded like it was about to launch to the moon, the bed was more like a torture device. The a/c didn't work very well either. Would never stay at this location again.
Business response:
Feedback from our guests is important to us as it allows us an insight about our property from the guests perspective. We sincerely apologize for the less than satisfactory stay you experienced. Both our housekeeping team and our maintenance team have received a copy of your review for research and resolve so these issues are not repeated. We appreciate you sharing your feedback. We would like an opportunity to provide you with a great stay the next time you are in the Kent area. General Manager
Too far from Seattle This is a place to stay for travelers who are not interested in being in the city.
Business response:
We are sorry you are not pleased with the location of our hotel for your recent stay. Our hotel is geared for guests staying more than 8 nights and typically bring their personal items with them. We do have items available upon request with our front desk and are always complimentary, including our grab and go breakfast. We hope you will consider staying with us again, or another one of our brand locations. Thank you for your feedback. General Manager
Not cool! Late arrival so I called ahead and confirmed arrival time. Get there and had to wait on computers to "update", then told no room available by a woman who barely spoke English, then finally told a smoking room was available but since it was not the room on Expedia I booked and prepaid I had to pay higher rate. Called Expedia and they did get it changed to no extra fee but still had to take the smoking room that looked really poorly kept and smelled pretty strong of smoke.
Business response:
We apologize your first impression was not a positive experience. We value you as our guest and appreciate your feedback so we can make the necessary improvements for our guests. We hope to have you as our guest again so you can see we are committed to improving based on our guest feedback. Sincerely, General Manager
No dishes There were no dishes in the room. You had to go to the front desk and ask for specifically what you wanted. No cups for brushing teeth. No paper towels or napkins. At a previous apart-hotel I stayed at two weeks previous, all the above were included. Continental breakfast was just apples, prepackaged muffins and granola bars. Coffee was the only beverage.
Business response:
Mary, We apologize if our front desk staff did not share the process for our kitchenware items, and that we were inconvenienced. We want all of our guests to begin their day with a nutritious start, we are sorry our complimentary grab and go breakfast did not meet your expectations. We hope you will stay with us again when your travels bring you to the Kent area. Thank you for sharing your feedback. General Manager
No parece un Extended Stay, sino mala remodelacion Nos cambiaron dos veces de cuarto porque los banios no funcionaban. Los cuartos son como los tipicos de un hotel, no de un Extended Stay. El desayuno que incluyen es MUY pobre, mejor no habrian de anunciarse como que lo ofrecen dado que es retirar cosas de un carrito y las cosas se agotan antes de que cierre el servicio.
Business response:
Thank you for staying with us. We apologize for your less than satisfactory stay. We want all of our guests to enjoy their stay so they want to come back. We will make improvements to the areas you identified as deficiencies. Thank you and we hope to have you back as our guest. General Manager
Drive right past this one! No ammenities (hairdryer, dishes,silverware, etc.) are in the room- you have to go to front desk to get them. "Grab and go breakfast" is a joke. Packaged coffee creamer, old fruit, pretty packaged pastries. Awful. Industrial neighborhood, no security on site. We had 2 bicycles stolen off our car- they were well secured with a Yakama carrier and cable. The lowlife cut the cable and not only stole the bikes, but ruined the carrier. No surveillance cameras. "Hotel not responsible for stolen items." Wo... read more
Business response:
Mary, Thank you for sharing your experience with us. I am sorry to hear our services and amenities were not what you expected and you did not have an enjoyable stay. Amenities and services at an extended stay facility are a bit different from other hotels with which you might be more familiar. I am very distressed to learn of the theft of your bicycles and the damage to your carrier, but as you pointed out, we do have signs posted regarding responsibility for stolen items. We wish you safe travels! Sincerely, General Manager
Frequently asked questions about Extended Stay America - Seattle - Kent
How is Extended Stay America - Seattle - Kent rated?
Extended Stay America - Seattle - Kent has a 3.1 star rating with 2,286 reviews.
When is Extended Stay America - Seattle - Kent open?
Extended Stay America - Seattle - Kent is open now. It will close tomorrow at 12:00 a.m.