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Extended Stay America - Seattle - Kent
- Hotels
- Kent, WA
About this business
Location details
22520 83rd Ave. S., Kent, WA, 98032, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Derick, Thank you for staying with us and for sharing your rating of your experience. We can absolutely do better and we hope you will give us the opportunity in the future to prove that to you. Sincerely, General Manager
What a joke Terrible place to stay. The hotel smelled musty and moldy and was in a pretty bad state of repair, but that is not the reason for the bad review. I called ahead to announce late arrival due to a flight delay. I got there, and they couldn't get the computer system to check me in, so after about 10 min, they gave me a room key and said they'd finish checking me in later. I left the next morning for work, and then some family visits and returned to the hotel about 10pm. My card key worked to let me in the back door,... read more
Business response:
Thank you for sharing a review about your visit to our hotel. Computer problems happen from time to time, and I am happy my staff used good judgment and gave you a room key with the promise to complete your check-in when the computer issue was resolved. With that said, I offer my personal apologies for what transpired when you arrived back at our hotel the next evening and you found someone else occupying your room. I cannot explain how this occurred and cannot apologize enough for the inconvenience and frustration this caus... read more
Disgusting Hotel. Travelers beware. Checked into a dirty room, moved to a "clean room." If you call dust and dirt everywhere clean. The mattress in the second room had black stain on it, probably from bodily fluids. When we demanded a refund and checked out the same night, the GM made the process more difficult then needed. She was rude, difficult to work with, & had 0 empathy. Didn't prepay so the hotel should have been able to refund and then contact Expedia about what happened. Check your mattress before laying down...wou... read more
Business response:
Thank you for your review of our hotel. Our promise is to provide you with fresh, clean accommodations, and I am disappointed that did not occur during your stay. Please accept my apologies and know that we take our commitment to clean rooms and suites very seriously and will be looking into the feedback you provided. I hope this isolated incident will not deter you from returning to enjoy a great stay with us next time. Thank you for your feedback. Sincerely, General Manager
Don't stay here! Beds were very hard, uncomfortable, and didn't have enough blankets (thin bedspread). "On the go breakfast" consisted of coffee and a muffin. Cushioned chairs in the room were visibly filthy.
Business response:
Lisa, Thank you so much for your feedback and for selecting our hotel for your recent stay. We regret that we did not meet your expectations in several ways and it is disappointing we let you down. All of our staff members are dedicated to providing a great stay for our guests. We are also committed to making the necessary changes to make our guests feel more like they are at home when staying with us. We hope you will select our hotel again when you are in our area. Sincerely, General Manager
you definitely get what you paid for here. Rooms smelled bad, 1st shift of employees were friendly, 2nd shift not so much
Business response:
Candy, We always want our guests to be greeted by a friendly and helpful staff. We are sorry some of our team members were not at their best during your stay with us. We apologize for the less than fresh scent in your suite. The housekeeping team will refocus on the details, and will make sure each suite is pleasing to our guests upon arrival. Thank you for sharing your feedback. Come back again and stay with us. General Manager
Poor experience. "Free wifi" password did not work - asked the front desk, they just shrugged their shoulders. Rooms were clean but overall poor experience
Business response:
Thank you for alerting us about the internet connectivity during your stay, and we apologize for your inconvenience. The issues have been resolved and we have made changes to improve our connectivity for our guests. We hope you will stay with again and give us another opportunity to provide you with the experience you deserve. Thank you! Sincerely, General Manager
Excuse me sir... My wife and I stayed here July 1st, 2016. We checked in and proceeded to our room, only to find someone already booked in that room. I apologized and went back down to the front desk. The girl at the counter seemed very confused and after looking at the computer for a while, asked me if a king bed would be OK. I told her that would be great since that is what I initially booked! The new room that was given to us was empty and I promptly locked the door in case someone else had the same issue with this room. ... read more
Business response:
Thank you for sharing this review and the details surrounding your recent stay. Please accept our sincere apology for the lack of attention at the front desk. Your experience is not indicative of the service we train our associates to provide. One of the requirements during check in is for our staff to share our dishware program with our guests, that all dishware is available upon request. We are sorry this did not occur and for the inconvenience this may have caused. We have shared your feedback with the entire team as we t... read more
Very smoky! Rough area. Front desk personnel were nice, lots of smokers in / out around front door and lots of pot being smoked in the hotel. Area is rough, if I was female would not feel comfortable there.
Business response:
John, Thank you for sharing your review and your observations. First and foremost our guest safety and security is our top priority. We are sorry you did not have a comfortable feeling about our location. We do have areas in our hotel which are considered non smoking and make every effort to have our guests adhere to this policy and to smoke in only designated areas. We appreciate your kind comments about our Front Desk staff. They are committed to being friendly and helpful to our guests. Please come back and stay with us, ... read more
Worst stay ever. Don't go this hotel. I went many hotels and inns but this was definitely a WORST one. The cleaning was terrible. Hair all over everywhere even on the pillow. There was a baby's pacifier right next to the bed. What the heck seriously. Sink had a dirt. I guess somebody spilt drinks. I could clean it with wet tissues but I wonder what does cleaner do. I could smell marijuana so badly on every floor and the room smell so bad. I opened the window for two days without closing because the smell was terrible. I am t... read more
Business response:
Thank you for your feedback. It is disappointing you were not able to provide us with a better rating. Please know we have strict quality control standards which are meant to prevent a situation like yours from occurring. We understand our guests have multiple hotel choices, which is why our mission is to provide clean, comfortable suites at an affordable price so guests will want to come back again. The cleanliness and room condition you describe is unacceptable and not at all representative of our quality standards. We are... read more
Frequently asked questions about Extended Stay America - Seattle - Kent
How is Extended Stay America - Seattle - Kent rated?
Extended Stay America - Seattle - Kent has a 3.1 star rating with 2,286 reviews.
When is Extended Stay America - Seattle - Kent open?
Extended Stay America - Seattle - Kent is open now. It will close tomorrow at 12:00 a.m.