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Extended Stay America - Seattle - Kent
- Hotels
- Kent, WA
About this business
Location details
22520 83rd Ave. S., Kent, WA, 98032, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Horrible service. Very rude manager. Arrive and paid for room and then was told no rooms were available. The manager did not even help correct the situation. He just told me to call Expedia.
Business response:
Please accept our sincere apology for not having a suite available when you arrived at our hotel. We certainly understand your frustration and regret the inconvenience this caused you. We occasionally have guests who stay over without prior notification, and this is what happened on the day of your arrival. While we made every effort to correct the matter prior to that time, we were unsuccessful and we apologize. I am sorry you felt our manager on duty was rude and did not want to help you, but since your reservation was mad... read more
Business response:
Alex, Thank you for choosing our hotel for your recent stay. On behalf of our entire team, I would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to provide a clean, comfortable suite and an outstanding stay for each guest, we sometimes fall short. We hope you will consider giving us a second chance in the future so we can make it up to you and provide you with an awesome guest experience! Sincerely, General Manager
Need to double confirm for your booking It looks great on the picture but it does not really have it in the room until you go down to lobby to ask. The worse thing is I booked for two bed room and when I checked in they only give me one bed and told me all sold out. I should get refund for this visit.
Business response:
Thank you for staying with us and sharing your review. We are terribly sorry about the issues you experienced with your reservation, and even more so because we were not able to appropriately correct the situation. Your comments have been discussed with the team, and we are reviewing our procedures so this does not happen again. Thank you for your feedback, and we hope you will give us another chance to make this up to you and demonstrate excellent hospitality from our team. Thanks again for being our guest and sharing your ... read more
Misleading This hotel was beyond misleading. The room itself was clean but the amenities were terrible. The kitchen had no dishes or utensils, or even a coffee maker-nothing at all! We stayed there for 3 days and were told our room won't be cleaned or at least the towels picked up because we're not there for 7 days. Had to go to the front desk to ask for a hair dryer because there wasn't one in the room. The breakfast mentioned online when I booked said nothing about it being just a granola bar. It was not what was expected ... read more
Business response:
We want to thank you for the comments you provided about your recent experience at our property, and apologize for what was clearly an unsatisfactory experience. We do our best to share all of the information about our hotel and our amenities to each and every guest, but we can always improve and we will do just that. We are sorry about the inconvenience of the fire alarm, thankfully it was a false alarm and not a serious emergency and all of our guests were safe and secure. Thank you staying with us, and we hope to welcome ... read more
no housekeeping, not even a coffee maker in the room, ran out of coffee in the lobby 2 out of 5 mornings,
Business response:
Thank you for providing us with details about your stay. We sincerely apologize if our housekeeping services were not shared with you at check-in. While our housekeeping service is designed for long-term guests, offering minimal intrusion to their home-like stay, we are happy to offer this service to you at a minimal fee. Towels and linens may be exchanged at the front desk anytime and complimentary. We are not certain of the time you visited for breakfast, but we can assure you we will look into what does not sound like a t... read more
One And Done... The Front Desk staff was very friendly, but things went downhill from there. I will not be staying here again. I chose this Hotel for its close proximity to the Showare Center in Kent, WA. I was in town to attend an event. I was very disappointed upon entering my room (#309) to discover the air conditioning barely worked. It was hot and humid in the room. One of the lights was burned out in the room as well. Then as I removed the bed spread I discovered a live .22 Caliber Bullet on the floor of a room that wa... read more
Business response:
We are pleased our location was perfect for your travel needs, however disappointed we did not provide you with a clean and well maintained suite upon arrival. Our housekeeping team apologizes for their lack of detail and we have discussed the cause of the failure. We do conduct regular maintenance in all of our rooms and unfortunately things to break down from time to time. Thank you for letting us know about the air conditioner. We are sorry you were not able to find a comfortable temperature. Thank you for sharing your fe... read more
Dirty hotel The bathroom had hair in the sink and tub. The room smelled bad. Definitely a no frills no thrills hotel. The front office staff person was rude and didn't seem to know what she was doing.
Will not return... Well I decided to stay at this location after reading some pretty mixed reviews on this property. There are quite a few things that I was not to impressed by. First, this hotel is DIRTY! There is garbage outside everywhere. That is the first impression this place gives. Then you come into the lobby... Where you will find no one at the counter garbage all over the floor, or overly intoxicated people in the lobby checking in. The elevator well there was spilled chocolate milk that had been there at least a d... read more
Tweekers thiefs and junkies It's dirty nasty drug infested no house keeping front desk are unprofessional and always under the influence my car got broken into my license plate got stolen Kent police are there constantly absolutely no house keeping they do not come clean your room like all other hotels they never clean anything period hallways, elevators, laundry room are all despicable someone overdosed on heroine and they let him stay, but kicked a family out because their 2 year old was noisy if you decide to go there kee... read more
Frequently asked questions about Extended Stay America - Seattle - Kent
How is Extended Stay America - Seattle - Kent rated?
Extended Stay America - Seattle - Kent has a 3.1 star rating with 2,286 reviews.
When is Extended Stay America - Seattle - Kent open?
Extended Stay America - Seattle - Kent is open now. It will close tomorrow at 12:00 a.m.