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Extended Stay America - Seattle - Kent
- Hotels
- Kent, WA
About this business
Location details
22520 83rd Ave. S., Kent, WA, 98032, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Staff not willing to help they dont care!!!! I call front desk to request dishes they suppose to bring them to room as you requested. Front desk told me : I can not do it,i am the only one in the hotel you need to came and get it for your self!!!!!!!!! After 1 hr they bring not exactly what i need
All well until I discovered: NO HOT WATER???!!! All was well at first. I generally like Extended Stay America's for room size and comfort. I checked in at 11:30 pm and was settling into my room and decided to take a shower. I discovered that there was no hot water. I called the front desk and was told that there wasn't any hot water in the entire hotel. She told me that the hot water heater had broken at 11pm, but would be fixed by morning. A half hour before I checked in. I was very upset that I was not told when checking i... read more
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. I sincerely apologize for the maintenance and service issues you experienced. I discussed your comments with the team, and we are training our staff to be more responsive during these situations and will make sure we are implementing preventative maintenance procedures. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. I do hope that you will return to our hotel, or any of our other brand l... read more
Hotel was so dirty This hotel was by far one of the dirtiest hotels I have every stayed at. Besides the whole place being filthy the boiler was out so we had no hot water which I get it things happen but I don't get how the hotel can be that gross and dirty when each guest is paying a minimum of $100 each day. My room was as if it wasn't even cleaned, our head board and the chair in there had the grossest stuff all over them I'm not even sure what exactly it was. I had to ask for cleaning supplies along with new sheets and b... read more
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. The cleanliness issues you described are unacceptable, and I sincerely apologize for your experience. To prevent this from happening again, I am in the process of retraining our housekeeping staff and will make sure we are thoroughly inspecting rooms prior to guest arrivals. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. It would be our pleasure to have you stay with us again in the futu... read more
Didnt have the room I reserved Didn't have the room I reserved. So got down graded. What's the point of reserving a room if there not going to hold it for you. And breakfast was coffee and a basket of muffins. Pretty weak. Plus there was no luggage carts to be found when we checked in or upon check out.
Found a bed bug on me in the middle of the night Found a bed bug on me in the middle of the night (1AM on Christmas Morning) Packed the family up went to another hotel. Asked Expedia to arrange refund - they claimed they could only give partial refund, as the hotel would not refund for the night we stayed in their bug infested beds (Which abruptly left at 1AM on Christmas Morning)
The staff there is extremely disrespectful. Just because me and my boyfriend are young, he did what he could to make it so we couldnt stay. We stayed 2 nights and every morning they called and had me go pay before noon, the manager always had something snotty, &rude to say when i wanted to extend my stay, cause i do love the place, but the third day they just decided to not call, and when I go to pay at 12:15,15 minutes after "checkout" when I had already told a staff member at 9 in the morning that I was stayin again, and s... read more
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. I sincerely apologize for the service issues you experienced. To uphold our company’s high standards, I will use your comments as a training tool to coach our front desk staff to ensure your experience is not repeated. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. I do hope that you will return to our hotel or any of our other brand locations across the U.S. and Canada in the future.
No Bueno. My room condition was terrible. There was an unflushed "bm" and toilet paper in the toilet, drool stains on the pillow, and the sheets Had blue smears all over like a pen had opened up in the laundry. Did I mention the smell? I didn't even stay the night for fear of cooties. The only positive was the front desk attendant "Tori" she was really helpful and kind, she offered to switch my room but I just couldn't stay there.
Business response:
Thank you for your review. I appreciate your kind comments about our staff; however, please accept our apologies for the cleanliness issues you experienced. To uphold our company’s high standards, I will be reviewing our cleaning and room inspection procedures with our staff. Our team is committed to satisfying our guests, so we are very thankful for your feedback. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.
Frequently asked questions about Extended Stay America - Seattle - Kent
How is Extended Stay America - Seattle - Kent rated?
Extended Stay America - Seattle - Kent has a 3.1 star rating with 2,286 reviews.
When is Extended Stay America - Seattle - Kent open?
Extended Stay America - Seattle - Kent is open now. It will close tomorrow at 12:00 a.m.