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Extended Stay America - Seattle - Kent
- Hotels
- Kent, WA
About this business
Location details
22520 83rd Ave. S., Kent, WA, 98032, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not so good. No frills hotel. Won't be staying again.
Business response:
Thank you for taking the time to write a review of our hotel. I apologize that our hotel did not meet your expectations. Your feedback will be helpful as we continue to improve our guest experience. Thank you again for your review. We hope to have the opportunity to provide you with a better stay in the future.
Ewww! So sad I expected more. I don't think the room has ever been cleaned. Stained and sticky carpet. I thought this was newly renovated but slapping a coat of paint didn't add much. There was what looked like blood on the ceiling in the bathroom. Ewwww! Hair all over the sheets and blankets. We used our own sheets. The neighborhood was okay. We weren't expecting much but thought it would be better than this. We got in so late but we were sure glad to get out of there as fast as we could.
Ticks Well is started out ok when we first checked in but after that not so much. In the early evening we discoverd that our room (301) had ticks in it. we called down to the front desk to let them know and maybe get a different room but they told us the hotel was sold out, so from then on I felt like I had bugs crawling all over me. Then on check out was taking my stuff to my truck and tried to get back into my room and my key didnt work looks like they programed it for check out the day before. so in the future we will no ... read more
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. The cleanliness issues you described are unacceptable, and I sincerely apologize for your experience. In response to your feedback, I have inspected the room and have had the room treated. Thank you very much for bringing this to our attention. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.
Rundown, no thrills, would not stay again hotel Hotel seemed to be rundown. We had a non smoking room but our bed sheets had cigarette holes burned into the sheets. Hotel only had a weekly room cleaning service and we had to go downstairs to get our towels and bathroom supplies every night. One of the elevators was broken down with no signs of getting it fixed. The breakfast is worthless and we did not waste our time eating it. Beds were not comfortable and will cause back ache!
Business response:
Thank you for your recent review of your stay. I sincerely apologize that your experience was not to our company’s high standards. In response to your feedback, I am ordering new bed dressings and will make sure we are thoroughly inspecting our rooms prior to guest arrivals. Thank you very much for providing us with your feedback. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
Long wait to check in Check in time took too long and I realize everyone needs a break, but if other employees (clean crew) @ 7pm who knows why walks by, at least greet someone that's standing there for about 10 mins. That you have walked by twice now. Had to use phone that's normally used for LATE check ins and lady came from outside , smelled like cigarettes, apologized for wait. Very kind and sincere but after a LONG day I didn't have patience to be super kind, I presented my ID and visa and got my card and said thanks. N... read more
Not very clean Did not want to spend much time in or near this hotel.
Business response:
Thank you for the feedback about your stay at our hotel. I am so disappointed that you did not have an enjoyable stay. Please accept my apology. As this hotel’s manager, I can assure you that we will continue to strive to provide each guest with a comfortable room and great customer service. Thank you very much for providing us with your feedback. I do hope that you will return to our hotel, or any other Extended Stay Hotels location in the future.
Very old premises, need upgrading Very far away from everything, not very convenient for tourism
Business response:
I wanted to take a minute to thank you for posting your review. Please accept our apologies that your stay did not meet your expectations. In response to your feedback, we will continue to strive to provide each guest with a comfortable stay and great customer service. The staff and I appreciate your comments, as it will only help us to improve. Thank you for choosing Extended Stay Hotels. We hope we have the opportunity to see you again in the future.
Nothing remarkable here- Breakfast was bleak-have to stay a week or longer for maid-service-very low water pressure in shower. Nothing remarkable about this hotel-wouldn't be my first, second, or third choice for a room in the area.
Business response:
I appreciate you taking the time to write a review of your experience with us. I am sorry to hear that you did not enjoy your stay. In response to your feedback, we will continue to strive to provide each guest with a comfortable stay and great customer service. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.
Frequently asked questions about Extended Stay America - Seattle - Kent
How is Extended Stay America - Seattle - Kent rated?
Extended Stay America - Seattle - Kent has a 3.1 star rating with 2,286 reviews.
When is Extended Stay America - Seattle - Kent open?
Extended Stay America - Seattle - Kent is open now. It will close tomorrow at 12:00 a.m.