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Extended Stay America - Seattle - Kent
- Hotels
- Kent, WA
About this business
Location details
22520 83rd Ave. S., Kent, WA, 98032, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
This is a hotel!? We thought by the name and the web site pictures of this place it would be a good choice to stay for 5 days. Boy were we wrong! There is no maid service, no amenities of any kind and as bare bones a hotel as I have ever seen. We prepaid for the week and checked out after the 1st night, forfeiting our money because it was that bad.
Business response:
Linda - Thank you for taking the time to tell us about your experience. We are very sorry that our hotel did not meet your expectations and that our policies were not explained to you. We include housekeeping services for our guests staying 8 days or more. We also offer additional cleanings and refresh services for a minimal fee. We apologize that you were not notified of the kitchenware and toiletries available at the front desk. We will work with our staff to ensure we are fully informing our guests of our available amenit... read more
Terrible experience I have bugs on the wall and my key kept deactivating so i had to go to front desk every time i come to the door. I had to pick up my own towels and i also had to drop my old ones to the front desk. There were markings on the towels that i used. I would recommend you bring your own towels. The room i had was pretty big but the service was terrible
Business response:
Thank you for your recent review of your stay. Please accept our most sincere apologies for the issues you had with the cleanliness of your room during your stay. To prevent this from happening again, we are bringing this to our staff's attention so we can better inspect our rooms and provide a better quality stay. We will also contact our pest control provider to address the issue in your room. Thank you very much for bringing this to our attention. We hope that you will give us the opportunity to provide you with a better ... read more
It's ok stay overnight. Shouldn't say breakfast included cause it's really nothing there other than coffee and not even have milk. Plus no sitting area.
Business response:
Mike - Thank you for your review. We are very sorry to hear that our grab-and-go breakfast did not meet your expectations. We offer coffee, muffins, granola bars, oatmeal, and fresh fruit each morning for our guests that do not have time to cook in their fully equipped kitchen. We apologize that this did not leave you satisfied. Thank you again for your feedback. We would love to have another chance to provide you with a better experience the next time you're in town.
Worst hotel I have ever been to. I got a non smoking room that smelled like cigarette really bad. Toilet seat looked disgusting.... Don't recomend this hotel to anyone...
Worst hotel Photos of hotel tell lie No working stove, not cooking utensils, very limited cook ware Bad bed lumpy Refused the request for extra pillows Very poor customer service - totally disinterested - indifferent to your needs
Yuck Waste of money and time. The floor in our room was damp. We were provided with 1 fork, 1 washcloth and there are no services. If you need something, if they have it, you are welcome to go get it. We asked for a second fork and were told the hotel was full, so they couldn't get another one from another room. We checked out and cancelled the rest of our stay.
Business response:
Your review for our hotel was recently brought to our attention. We sincerely apologize that you did not have a clean and comfortable stay with us. In response to your feedback, we are working with our staff to prevent these same issues in the future. We are also working to make sure we have plenty of kitchenware for all of our guests. Thank you for sharing your experience with us. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.
Low Cost Alternative Room was noisy due to location near i5, no shampoo in room and the fixtures and carpet are dated. Low cost alternative to the very expensive brand name hotels. No hotel staff at front counter in the morning both days.
Business response:
Doug - Thank you for the feedback about your stay at our hotel. We sincerely apologize that our hotel did not meet to your expectations and that we did not notify you that toiletries are available at the front desk. We will be reviewing your feedback with our front desk staff to ensure we are fully informing our guests of our available amenities during check-in. We are grateful for the feedback you provided, so we are able to continually improve our hotel. We would love to have another chance to provide you with a better exp... read more
rude staff Very disappointed. I asked the girl at the reception desk to bring us more pillow. She said she can't cause she is busy. There was no customers at the front desk. Very rude. I don't know how you hire incompetent staff
Business response:
Thank you for providing us with details about your stay. Please accept our most sincere apologies that our staff did not provide you with the quality service that you deserve. In response to your feedback, we are retraining our staff to ensure we are always providing quality service. Thank you again for your feedback. We hope you will stay with us again in the future.
Not what we expected I chose Extended Stay because of the kitchen, which was advertised as fully stocked with pots, pans, dishes, etc. We planned to stay for four days. This turned out to be one dish, two bowls, one butter knife, one fork, and one soup spoon. No pots or pans. Not exactly useful. We also discovered that there is NO cleaning service during a stay of less than one week, although guests can ask for extra linens at the desk. There were few amenities - no shampoo, one small bar of soap, one tube of dish washing so... read more
Business response:
Margaret - Thank you for providing us with the details about your stay. We strive to provide guests with all the comforts of home, so we are disappointed to hear that your room was not fully stocked and that our services were not properly communicated to you at check-in. In response to your feedback, we are addressing these issues with our staff to prevent issues like this in the future. We appreciate your comments, as it will only help us to improve. We hope to see you again in the future, so we can provide you with a bette... read more
Frequently asked questions about Extended Stay America - Seattle - Kent
How is Extended Stay America - Seattle - Kent rated?
Extended Stay America - Seattle - Kent has a 3.1 star rating with 2,286 reviews.
When is Extended Stay America - Seattle - Kent open?
Extended Stay America - Seattle - Kent is open now. It will close tomorrow at 12:00 a.m.