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Extended Stay America - Seattle - Kent
- Hotels
- Kent, WA
About this business
Location details
22520 83rd Ave. S., Kent, WA, 98032, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Nerver again. It is very difficult find out this hotel. And Check in will be take over the 30 min.
The place smelled like a toilet......... The whole hallway on the first floor smelled like a toilet and the plumbing didn't work in my room. Not a great experience at all.
Business response:
I appreciate you taking the time to write a review of your experience with us. The toilet smell and the plumber issue you described is not acceptable, and I sincerely apologize for your experience. I appreciate you bringing this to our attention. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.
Terrible Management Room was not ready at 6:00PM. Was offered an inferior room and promised a refund upon check out. Refund was refused the next day.
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. The room preparedness you described is not acceptable, and I sincerely apologize for your experience. In response to your feedback, I am coaching my team on how to better handle situations such as you encountered at check in. Thank you again for providing us with your feedback. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.
Everything sold out so stayed here Older lesser hotel with new paint and cheap furnishings. Breakfast is a snack bar and coffee and nothing else. Bright paint looks good in photos but reality sets in when you arrive. Value hotel but don't get your hopes up
Business response:
Thank you for taking the time to write a review of your stay. The impression you had for our hotel is not acceptable, and I sincerely apologize for your experience. Please know that Extended Stay America Corporation reads comments of our valued guests and makes improvements from them. Thank you again for providing us with your feedback. I do hope that you will return to our hotel, or any other Extended Stay Hotels location in the future.
Very horrible The room smelled like seafood I had to open the window up in order to sleep, also it was not clean at all, when I checked into the hotel room the bathtub had a hairy razor in it! My husband asked for air freshener but no one ever got back to us, at the end we had to buy our own cleaners and air freshener from Safeway and clean it by ourself! It was very bizarre and worst experience we've ever had! It's worse than staying at some ghetto motel down street! We also found half sticky empty jar of Vaseline under the... read more
Business response:
I appreciate you taking the time to write a review of your experience with us. The smell, and cleanliness issues you described are not acceptable, and I sincerely apologize for your experience. In response to your feedback, I am sharing your review with our housekeeping team during our next team meeting. I appreciate you bringing this to our attention. We would genuinely love to have another chance to provide you with a better experience at our hotel the next time you're in town.
Least common denominator The staff at the front desk were very friendly. The rooms, while they were refreshed with paint and decor, there were several things that made the stay not so great. The smell of smoke when you first walked into the room was strong. The A/C was super loud and sounded like it had something wrong with it. The bed coverings were from the 80s or 90s. Overall this is a hotel you stay at to save money. Spend the extra $40-$50 and go somewhere a bit nicer if you want 3-4 star quality
Business response:
Phil - I appreciate you taking the time to write a review of your experience with us. We appreciate the kind comments about our staff; however, we apologize that your room had the smell of smoke and that your A/C was not working properly. In response, we are working to eliminate the odor and repair the A/C. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. Thank you for choosing Extended Stay Hotels. We hope we have the opportunity to see you again in the future.
You get what you pay for Good value for the price and currently going through remodeling. Room had very minimal utensils and cook ware. Not enough to really prepare a meal that used more than one pot or pan. Hotel did not have a Business Center, needs to have one for travelers.
Don't waster your $ here! The hotel room was dirty. Stains on carpet and ottoman, cigarette burns on comforter, visible trash and dust bunnies between refrigerator and counter. Room fixtures were old and in definite need of a re-model.
last resort hotel only!!! Pretty awful. First room smelled super musty. Transferred to a room that smelled less. Beds uncomfortable, hardly slept. Lots of nearby road noise. Thin walls. In cleaned bathrooms. And charge $100 deposit that you don't get back except by check after so many days. This hotel is a joke. Avoid.
Frequently asked questions about Extended Stay America - Seattle - Kent
How is Extended Stay America - Seattle - Kent rated?
Extended Stay America - Seattle - Kent has a 3.1 star rating with 2,286 reviews.
When is Extended Stay America - Seattle - Kent open?
Extended Stay America - Seattle - Kent is open now. It will close tomorrow at 12:00 a.m.