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Extended Stay America Select Suites - Atlanta - Buckhead
- Hotels
- Atlanta, GA
About this business
Location details
3967 Peachtree Rd., Atlanta, GA, 30319, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I did like the hallways they were dark and not clean the carpet was dirty. The bathroom in the room was not acceptable the tub was brown and black no plug for the tub the room was dark and the color was terrible
Business response:
Dear Necther,Thank you for sharing your experience. It is disappointing to learn that the condition of the hallways and guest room did not meet expectations. Cleanliness and comfort are priorities, and your concerns regarding the carpet, bathroom, and lighting have been noted and will be addressed with the appropriate teams. We regret the inconvenience and appreciate your feedback, which helps guide our ongoing improvements.Sincerely,Hotel Management
There was nothing I liked about the property. I almost didn’t stay, but I did have a small dog with me. Unfortunately, there was really nowhere to walk even a small dog.It was the most unclean and unkempt property I’ve ever stayed in. There was garbage piled on and around the bins as you got off the elevator on the second floor. In the room, theTV remote was broken and without batteries, the tub had patches where the lining was missing and should be replaced, and the shower was a trickle. The bed skirts were filthy.
Business response:
Dear Margaret, Thank you for your feedback. We are truly sorry to hear that your experience didn’t meet expectations. Cleanliness and comfort are top priorities for us, and it’s clear we missed the mark during your stay. We’ve shared your comments with our housekeeping and maintenance teams to address these issues immediately. We also regret that the property didn’t offer a better space for you and your dog. We appreciate you bringing these concerns to our attention and hope you’ll give us another opportunity to provide a be... read more
Refund I was told I’d get my money back for having to leave due to the weather. But have not been refunded yet
Business response:
Dear Samuel, Thank you for taking the time to write a review of your visit. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future.Sincerely,Hotel Management
Smoke detectors was unplugged an door off the hinge
Business response:
Dear Daqurion, Please accept our apologies if your room was not spotless. Our housekeeping staff works hard; therefore, we regret not catching the concerns you described. We have shared your remarks with the team and will use them to improve our guest experience. Please return and allow us to provide you with a seamless experience. Sincerely,Hotel Management
It was just a disaster
Business response:
Dear Seneca, Thank you for taking the time to share your experience with us. We are sorry about the challenges you experienced during your stay. Our front desk team is always here to assist you. Please allow us to check what went wrong in your case and address them satisfactorily. Please consider giving us another opportunity to provide a much more positive experience.Sincerely,Hotel Management
An extended stay that provide no dish ware, utensil, cook wear, no cleaning service. Awful
Business response:
Dear Thomas, Thank you for sharing your feedback with us. We are sorry for the inconvenience you experienced during your stay. Please know that our hotel does not provide kitchenware sets in the rooms, but we offer them upon request to ensure cleanliness. We understand this may not have been clearly communicated to you at check-in, and we apologize for that. Your feedback is valuable to us, and we will use it to review how we can better communicate the services available, as well as to improve the overall guest experience. W... read more
Frequently asked questions about Extended Stay America Select Suites - Atlanta - Buckhead
How is Extended Stay America Select Suites - Atlanta - Buckhead rated?
Extended Stay America Select Suites - Atlanta - Buckhead has a 3.3 star rating with 1,855 reviews.
When is Extended Stay America Select Suites - Atlanta - Buckhead open?
Extended Stay America Select Suites - Atlanta - Buckhead is open now. It will close tomorrow at 12:00 a.m.