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Extended Stay America Select Suites - Atlanta - Buckhead
- Hotels
- Atlanta, GA
About this business
Location details
3967 Peachtree Rd., Atlanta, GA, 30319, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The Hotel room had a door that was kicked in, there was no hot water, the heater didnt work, and there were no pots or pans to use with full kitchen I will never book there again.
Business response:
Dear Aaron, We deeply apologize for the issues you encountered during your stay. These are unacceptable and do not reflect the standards we strive to maintain. We are addressing these concerns with our maintenance team to resolve them promptly. Your feedback is valuable to us as we work to improve our guest experience. Our front desk team is always here to help; never hesitate to reach out to them. Please let us know if there’s anything we can do to assist you and serve you again so that you have a better experience.Sincerel... read more
Not clean at all very unfriendly staff and SMELLS....
Business response:
Dear John, We sincerely apologize for the experience you described during your stay. Your comfort and satisfaction are incredibly important to us, and we deeply regret falling short in these areas. Please know that we take cleanliness, guest service, and the overall atmosphere of our hotel very seriously. We will address your concerns with our housekeeping and front desk teams to ensure improvements are made immediately. We truly appreciate your feedback, as it helps us work towards providing a better experience for all of o... read more
The couch was not cushioned you sunken in no chair at the table to sit the kitchen had no pot plates nothing the hallway smelled horrible
Business response:
Dear Juan, We are sorry your recent stay did not meet your expectations. Please accept our sincerest apologies for the issues you experienced. We understand how important comfort and convenience are during your stay, and we deeply regret that you encountered several challenges. We will immediately investigate the furniture's condition and review the common areas' cleanliness and maintenance to ensure a more pleasant experience for our guests. Your feedback is invaluable, and we truly appreciate you bringing these concerns to... read more
Very unsanitary beds with no sheets They were charging to use the dishes at a extended stay there should be a warning.Roach in the fridge scared my little girl. Location sit on train track .
Business response:
Dear Corey, We deeply regret that your experience with us did not meet your expectations, and we sincerely apologize for the issues you encountered during your stay. Cleanliness and guest comfort are top priorities for us, and we are sorry that the bed was not prepared before your arrival. This is not typical of our standard, and we will take immediate steps to ensure our housekeeping staff addresses these issues. Also, our pest control team is reviewing the room and will take action to prevent any future occurrences. Our fr... read more
remove the hotel from selection there were roaches running in the kitchen and bathroom sinks. i was bleeding from the bug bites on my ear lobe. i assumed the bug was hiding in the bath towel that i was not aware of how bad the situation was.
Business response:
Dear le-yung,Thank you for sharing your experience. Your feedback is very important to us, as it will assist us in improving our guest experience. We will take the necessary steps to ensure this does not occur in the future.Sincerely,Hotel Management
Buena pero no hacen limpieza si se quedan por semana
Business response:
Dear Eathan,Thank you for your feedback. We're glad you had a positive overall experience, though we regret any inconvenience caused by the housekeeping schedule. For extended stays, we also provide services tailored to guests' preferences, including cleaning upon request with minimal fees to ensure comfort and privacy. Your comments are appreciated, and we'll work to ensure a seamless stay in the future. We hope to have the chance to welcome you back so we can provide you with the flawless experience you deserve.Sincerely,H... read more
Bathtub was filthy. Dog across the hall was barking and i think they were there alone nobody was telling them to stop or tryi g to settle them
Business response:
Dear Mark, We’re sorry to hear about your concerns with cleanliness and noise during your stay. Your comfort is important to us, and we’ll address these matters with our team to ensure better experience in the future. We appreciate your feedback and hope to provide a more enjoyable visit should you choose to stay with us again.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Atlanta - Buckhead
How is Extended Stay America Select Suites - Atlanta - Buckhead rated?
Extended Stay America Select Suites - Atlanta - Buckhead has a 3.3 star rating with 1,855 reviews.
When is Extended Stay America Select Suites - Atlanta - Buckhead open?
Extended Stay America Select Suites - Atlanta - Buckhead is open now. It will close tomorrow at 12:00 a.m.