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Extended Stay America Select Suites - Atlanta - Buckhead
- Hotels
- Atlanta, GA
About this business
Location details
3967 Peachtree Rd., Atlanta, GA, 30319, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Such horrible experience. I had booking and I came Midnight for check in and no one was at hotel for me to check in. The window was closed. I never have seen hotel without check in staff in night in my life. I had to find another hotel. So inconvenient.
Business response:
Dear Amit,We sincerely apologize for any confusion or miscommunication regarding our check-in policies. We are sorry that you could not enjoy our services, but we would like to inform you that our front desk is open only until 10:00 PM. All the details regarding this are listed on our website so guests can have this information before booking with us. It is never our intention to make our guests feel unwelcome or uncared for; we genuinely regret not showing you the hospitality you deserve and that we are known for providing.... read more
The bathroom door was completely broken, and the cabinets in the bathroom were chewed up by some sort of animal, or just old. The whole place needs renovation. There were curly hairs on my towels (didn't use them), and the second one had makeup stains. Will never stay here again.
Business response:
Dear Luis,Please accept our apologies for any disappointment you felt during your stay. Providing outstanding customer service to every one of our guests is always our top priority and is something we pride ourselves on. Therefore, we are genuinely sorry to learn that this was not your experience, and we understand your frustration regarding the various issues you described. We will address all of your concerns appropriately, as we are dedicated to providing exceptional experiences. Thank you for being our guest. We hope to ... read more
Maintenance was minimal, and there was no around-the-clock staffing. Also, the image of the lobby is outdated, and the other is not an aluminum roll-up for the lobby, so it is not appealing.
Business response:
Dear Sean,Thank you for choosing our hotel on your recent visit to the area. We were disappointed to read that we did not meet your expectations, and we are truly sorry your stay was anything other than exceptional. We hope you will consider giving us another chance to show you our commitment to delivering excellent service and accommodations.Dear Sean,Thank you for choosing our hotel on your recent visit to the area. We were disappointed to read that we did not meet your expectations, and we are truly sorry your stay was an... read more
My horrible experience started at checkin the front desk clerk was rude and ghetto. I was asked for a $100 deposit and the hotel was a dump with people living out of it. Went up to room where cabinet doors were hanging the chair to the desk was visibly filthy the carpet smelled like vomit and the highlight was the roaches. Yes the hotel had roaches and had the nerve to require a deposit. Which I’m currently waiting to be refunded to me. There were guest with dogs and they barked for a good part of the night. And the second d... read more
Business response:
Dear Marquetta, Thank you for sharing your experience with us. We're truly sorry to read about the multiple concerns you encountered during your stay. We have noted your feedback regarding the noise issue and the overall condition of the room. We understand the frustration this caused, especially with the unexpected water outage. We're committed to addressing these concerns and ensuring that every guest receives the highest level of service and care. Please note that refunds over 100.00 will be mailed by check within 14 days... read more
Place is dirty, microwave blew first day, phone outlet missing, $2.00 for each towel you want to use, no housekeeping services, uncomfortable beds not even 1 star. Filthy carpets. Area is ok
Business response:
Dear ANKEET, We sincerely apologize for your negative experience at our hotel. Nothing is more important to us than ensuring our guests have a comfortable and relaxing stay, so we are sorry we could not make that happen for you. We wish we had addressed the problems while you were still here. Please allow us to check with the team to find out what went wrong. Considering this a rare incident, please give us another chance so we can leave a much better impression on your next visit.Sincerely,Hotel Management
As soon as I got to my room. I saw 2 roaches. I tried to call downstairs on my cell phone and on the room. Phone several times with no answer. Finally, I packed up my things immediately. And went downstairs to check out. I was in Room 225 the guy downstairs. Working the front desk said the phone didn't work. The hallways and elevator smelled of marijuana. The floors were dirty. I ended up leaving not even being there an hour. I requested my money back my room charge and deposit. I had to sleep in my car at the airport parkin... read more
Business response:
Dear Michele, Thank you for bringing this to our attention. We sincerely apologize for the distressing experience you had, from the cleanliness issues to the lack of response from our team. This is not the standard we strive for, and we deeply regret the inconvenience caused. We will address these issues with our team appropriately. Please note that financial inquiries on reservations made through a third party, such as a prepaid booking site, must be made through them, and we suggest you reach out to them directly. We under... read more
Barren The room was clean but the hardwood/ linoleum floors were not and needed to be stripped and waxed. There were no pots/ pans/ dishes at this so-called Suites Brand location. This room did not even a coffee pot- nothing like the other Extended Stays do. The pool was no longer in use and was an eye sore of filled gravel and moldy water. Hallway carpets need routine cleaning.
Business response:
Dear MARVIN, Thank you for choosing us. Providing a clean and comfortable hotel experience is always our motto. However, we sincerely apologize for the issues that detracted from your comfort. We regret that our efforts to address these concerns fell short of your expectations. Please know that your feedback is valuable, and we will take steps to ensure a more peaceful environment for all guests in the future. Our front desk team is always available to assist you with anything while you are our guest. Please return, and we h... read more
Frequently asked questions about Extended Stay America Select Suites - Atlanta - Buckhead
How is Extended Stay America Select Suites - Atlanta - Buckhead rated?
Extended Stay America Select Suites - Atlanta - Buckhead has a 3.3 star rating with 1,855 reviews.
When is Extended Stay America Select Suites - Atlanta - Buckhead open?
Extended Stay America Select Suites - Atlanta - Buckhead is open now. It will close tomorrow at 12:00 a.m.