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Extended Stay America Select Suites - Atlanta - Buckhead
- Hotels
- Atlanta, GA
About this business
Location details
3967 Peachtree Rd., Atlanta, GA, 30319, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The hotel is dumpy & dirty, but the location is great right next to the Brookhaven Marta station. They overcharged me TWICE ! First was for a 'security deposit' that was never supposed to post, but it did. Then a second 'mystery' charge appeared for of the security deposit. Two emails and a phone call message went unanswered. Had to dispute with CC company and even cancel the card. Avoid this sleazy dump, there are nicer hotels nearby for a little more money !
Business response:
Dear Eric, Thank you for your feedback. We apologize for any negative experience related to your recent visit. Please know we take accusations of this nature seriously, and we appreciate your patience as we investigate. In response to your remarks, we will discuss with our team to find out what went wrong and how we can improve this as we move ahead. We hope to have another occasion to host you in the future and provide you with the seamless stay you deserve!Sincerely,Hotel Management
Didn't get to check in because of deposit issue. Never steped foot in room and never refunded
Business response:
Dear Colt, We always want our guests to leave with a favorable impression of our hotel; therefore, we truly apologize for not meeting your expectations. We are sorry for the inconvenience you encountered with the charges on your card. We completely understand the frustration you must have experienced and would assure you this will be looked into and addressed. Your patience and understanding during this time would be greatly appreciated. Please revisit us for a better experience.Sincerely,Hotel Management
G
I like nothing about this place. Features or amenities that are stated on Expedia is not what it is in reality. The smell of smoking is unbearable and I got sick. I had to check out before my full stay and to check in at another hotel.
Business response:
Dear Vallery, We apologize for the disappointment and inconvenience you experienced during your recent stay. Your experience does not reflect the standards we strive to uphold. We take your feedback seriously. The presence of smoke odor is unacceptable, and we regret any discomfort it caused. Please accept our sincerest apologies for falling short of your expectations. Should you reconsider staying with us in the future, we would welcome the opportunity to restore your confidence in our accommodations and service. Thank you ... read more
Incorrect information, no Kitchen utensils.
Business response:
Dear Ravi, Thank you for being our guest. Our aim has always been to keep the guests happy and satisfied with our service. We apologize for the issues you disliked. During check-in, we will instruct our front desk team to mention our kitchenware policy. The dishes are kept at the front desk to ensure cleanliness and are delivered to the guest's suite as requested. Please revisit and allow us to serve you with better memories! Sincerely,Hotel Management
Trash in elevator lobby. Upon our arrival to our floor there was a large pile of garbage/bags of garbage that smelled as if it had been there a while. Left the next morning and the trash was still there. There was no one at the front desk and there was a locked gate in front of the desk. It seems like this is more of an apartment building than a hotel. I paid $154 dollars and wish I would have chose a better location for the same price. Don’t stay here unless you have to.
Business response:
Dear Guest, Thank you for your feedback. We apologize for the unpleasant experience you encountered with the trash and the lack of front desk availability. This is not reflective of the standards we strive to maintain. Your concerns will be addressed promptly to prevent such issues in the future. We regret that your stay did not meet expectations and appreciate your comments, which help us improve. We hope to provide a better experience should you choose to stay with us again.Sincerely,Hotel Management
Rude, lazy, terrible service The hotel itself was okay, but the service was absolutely terrible. When we arrived to the hotel to check in, there was nobody at the counter (this was evening, not even night), amd had to wait a few minutes. Not ideal, but fine. The next morning, we went down to check out sometime shortly after 9. We're from out of state, we wanted to get in the road. Again, there was nobody at the counter. I call, and they tell me to just leave my card keys on a table by the door in the lobby?! Like, anyone can... read more
Business response:
Dear Guest, Thank you for sharing your experience. We sincerely apologize for the service issues you encountered during your stay. The lack of availability at the front desk and the delay in processing your deposit refund are not reflective of the standards we strive to uphold. Your concerns will be addressed with our team to ensure such incidents are not repeated. We appreciate your patience and regret any inconvenience caused. Your feedback is invaluable in helping us improve our services. Thank you for bringing this to ou... read more
Frequently asked questions about Extended Stay America Select Suites - Atlanta - Buckhead
How is Extended Stay America Select Suites - Atlanta - Buckhead rated?
Extended Stay America Select Suites - Atlanta - Buckhead has a 3.3 star rating with 1,855 reviews.
When is Extended Stay America Select Suites - Atlanta - Buckhead open?
Extended Stay America Select Suites - Atlanta - Buckhead is open now. It will close tomorrow at 12:00 a.m.