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Extended Stay America Select Suites - Atlanta - Buckhead
- Hotels
- Atlanta, GA
About this business
Location details
3967 Peachtree Rd., Atlanta, GA, 30319, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The staff was not helpful at check in. The staff was not even there in the morning. The restroom in the lobby area was not working. There is no breakfast or coffee as stated on the website, not even coffee making service in the rooms. One of the rooms in our party had no water in the shower. The rooms were not very clean. I would not stay there again.
Business response:
Dear Fred, Thank you for sharing your recent experience with us. We sincerely apologize for the shortcomings you encountered during your stay. It is disheartening to learn about the issues with our staff availability, amenities, and room cleanliness. Rest assured, your feedback has been communicated to our management team for immediate action and improvement. We understand the importance of a seamless check-in process, well-maintained facilities, and cleanliness standards. Your comments are instrumental in helping us enhance... read more
Hotel needs a lot of work. Waited 20 minutes when arrived, nobody was at the desk, to begin checking in. The room was extremely humid and had a bad smell to it.
Business response:
Dear Philip,Thank you for choosing us. We regret the problems you suffered during this visit. The eventsdetracted from a relaxing and seamless visit are very understandable. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. Bringing these concerns to our attention is greatly appreciated, as we are constantly growing and improving based on guest feedback. We address the problems so they are attended to carefully in the future. Please allow us a... read more
Room needs renovation. It is very outdated and stains everywhere. It was very uncomfortable. I booked for a week but checked out the first night. Staff were very professional and tried to be accommodating.
Business response:
Dear Lynden, Thank you for sharing feedback about your recent visit. We know a fresh, clean, updated hotel sets the tone for a wonderful stay; therefore, we sincerely regret this was not your experience. Our hotel is committed to ensuring the cleanliness and maintenance of all rooms for all guests, and we will ensure this is rechecked before being delivered to the guest so that such inconvenience is not there. All your suggestions for improving the hotel and guest experience are noted and have been passed on to the team for ... read more
Horrible! It was absolutely horrible!! I first called wailer that day to let them know that i would be arriving late they told me no problem. Then once i arrived i called the line they had which gave me the run around. called another number they had posted only for the lady to tell me to call the other number back and if they don’t answer then she will come instead of her just coming on down to help. the first room was absolutely nasty and multiple things were broke, so requested another room. The new room stunk sooo bad it ... read more
Business response:
Dear Khadijah, We are sorry for the inconvenience caused on your arrival and any confusion with your reservation. Please allow us to recheck with the concerned team, as this differs from what we expect our guests to leave with. Giving a clean and comfortable atmosphere is our priority, and we regret that this was not your experience. Also, feel free to reach out to the front desk team for assistance on the matter. We appreciate your business and look forward to seeing you for a better experience. Have a great day! Sincerely,... read more
...never stay here again; cuz, roaches... heck no... this is the worst. I was unable to get any assistance from GM Abu Tal? Or ? Sunzi... Front desk who said that the GM would contact me but has not. I should upload my pics, but that's too disgusting. Another review stated an issue with roaches. Reviews are important.
Business response:
Dear Maria, Thank you for taking the time to write a review of your stay. Your feedback will assist us in continually improving our service and guest experience. We hope to provide you with a better stay in the future.Sincerely,Hotel Management
When we arrived to the hotel, it should have been in a nicer area. There were homeless around the parking lot. There were cars filled with trash out front. The office manager was friendly. Once we got to our room, we found the bed broken. There was hair and dirt on the floors. The room smelled from others cooking nearby along with the stench of weed. The couch had cigarette burns. We asked to change rooms the staff tried to accommodate us but we felt very uneasy staying. We’ve stayed at numerous extended stays around the cou... read more
Business response:
Dear Joe, Thank you for your recent stay at our hotel. We appreciate you taking the time to post your review, as we genuinely value our guest's comments and opinions. We are sorry to read you had several issues during your stay, and we are grateful for your patience. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper action as we are committed to providing every guest with a beautiful experience. We want an opportunity to show you the hospitality for which we are ... read more
The property used to be well run and maintained, but now it's standard of management is extremely poor, discorteous, very arrogannt, with abysmally poor customer service!
Business response:
Dear Abiodun, We appreciate you choosing us and providing your feedback. It is very disappointing to read about your experience at our hotel. This is not the impression we like our guests to have when staying with us, and we sincerely apologize for letting you down. Thank you for sharing your comments, as it will help us improve. We hope you consider this an isolated incident and return for another stay. We would love the opportunity to provide you with the outstanding hospitality we strive to give all of our guests. Sincere... read more
Frequently asked questions about Extended Stay America Select Suites - Atlanta - Buckhead
How is Extended Stay America Select Suites - Atlanta - Buckhead rated?
Extended Stay America Select Suites - Atlanta - Buckhead has a 3.3 star rating with 1,855 reviews.
When is Extended Stay America Select Suites - Atlanta - Buckhead open?
Extended Stay America Select Suites - Atlanta - Buckhead is open now. It will close tomorrow at 12:00 a.m.