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Extended Stay America Select Suites - Atlanta - Buckhead
- Hotels
- Atlanta, GA
About this business
Location details
3967 Peachtree Rd., Atlanta, GA, 30319, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Hotel had German roaches mold and German roach powder everywhere! Whole place smelled of extra curricular activities! And definitely not a family friendly establishment!
Business response:
Dear Breanna, Thank you for sharing your feedback. We take pride in providing our guests with a clean, fresh environment, and we are sorry we overlooked something during your visit. Our pest control provider regularly services our hotel to maintain high hygiene standards. Please note that we don't encourage any illegal activities in and around our premises and also work closely with local police to keep a safe and secure environment. We appreciate you bringing these issues to our attention, and we will address them with appr... read more
The person at the desk was nice.The entry lobby should have given me an indication of the property condition.the elevator had a dirty floor.Carpet on the way to the room was littered,we entered to find the room still dirty,a dingy carpet,fire alarm sitting on the table,we turned,went down & asked for a refund.It was Friday night & took a while to find another room.I was with my young daughter.I could tell the owner does not care about this property.I am in the hotel industry & very disappointed that it is even available.
Business response:
Dear Victoria, It is disappointing to read that we did not meet your expectations, and we are sorry your stay was anything other than perfect. Based on your feedback, we are taking appropriate steps, as providing outstanding customer service to every one of our guests is always our top priority and is something we pride ourselves on. Once again, please accept our apologies and give us another chance to show you the outstanding service we typically provide.Sincerely,Hotel Management
The place smelled of marijuana the entrance the hallways the room smelled of smoke there were cockroaches in the room both dead and alive I slept with the lights on didn't really sleep the drapes were handing off the rod falling off overall disgusting
Business response:
Dear Andrea, We sincerely apologize for the negative experience you had during your recent stay. Providing a clean and comfortable environment for our guests is our top priority, and we deeply regret that we fell short of this standard. Your feedback regarding the smell of smoke, the presence of pests, and the room condition is concerning, and we are taking immediate action with our team to address these issues. Please know that your comfort and satisfaction are of utmost importance to us, and we are committed to making nece... read more
100$ deposit at check in
Business response:
Dear Kiara, Thank you for choosing us and for sharing your comments. We sincerely apologize for any inconvenience caused regarding our deposit policy. It is never our intention to make our guests feel unwelcomed or uncared for; we genuinely regret not showing you the hospitality you deserve and that we are known for providing. We hope you will consider giving us another chance to show you our commitment to delivering excellent service and accommodations.Sincerely,Hotel Management
Had roaches
Business response:
Dear Sylvia, We are sorry your stay with us was anything other than perfect, and we wish we could have had the opportunity to address your concerns while you were still here. We follow the most rigorous industry standards regarding our suites' cleanliness and pest control. Still, we will inspect your room professionally and treat it as a precaution. We are wholly committed to regaining your trust and confidence, and we hope you give us another opportunity in the future.Sincerely,Hotel Management
The staff here is excellent and friendly the gentleman overnight and the lady early morning and housekeeping were lovely. Unfortunately the room was infested with bugs. Not just one or two several and the toilet was inoperable.
Business response:
Dear Kara, Thank you for reviewing our hotel. We want to reassure you we do everything possible to discourage the entrance of outside insects mentioned. Our pest control provider does service our hotel on a routine basis. However, we will address this with them to ensure they do everything to prevent future issues. We are happy to know that our team took good care of you, so we hope you will consider staying with us again so we can provide you with the seamless stay you deserve.Sincerely,Hotel Management
Don't stay here if you see roaches. Apparently an infestation of roaches has started. This location has gone down to 1 star due to that. I can overlook minor damage but bug infestation to the point where they crawl all night everywhere. It seriously need help to get rid of the roaches. Professional exterminator that stops roaches. What a waste of a once great hotel. Maybe the laundry room flood started the infestation not sure. Hopefully they get it done and evict them roaches. Not a complaint person so for me to respond wit... read more
Business response:
Dear Dominick, Thank you for the feedback regarding your stay in our hotel. We are sorry for the disturbances you mentioned and assure you we do everything possible to discourage their entrance to our hotel. Our pest control provider does service our hotel on a routine basis. However, we will address this with them to ensure they do everything to prevent future issues. We value our guest's feedback and are grateful for comments that help us identify areas where we may need additional attention. We hope you will revisit and a... read more
Frequently asked questions about Extended Stay America Select Suites - Atlanta - Buckhead
How is Extended Stay America Select Suites - Atlanta - Buckhead rated?
Extended Stay America Select Suites - Atlanta - Buckhead has a 3.3 star rating with 1,855 reviews.
When is Extended Stay America Select Suites - Atlanta - Buckhead open?
Extended Stay America Select Suites - Atlanta - Buckhead is open now. It will close tomorrow at 12:00 a.m.