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Extended Stay America Select Suites - Atlanta - Buckhead
- Hotels
- Atlanta, GA
About this business
Location details
3967 Peachtree Rd., Atlanta, GA, 30319, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Don’t stay here Had a dinner at 615. Waited for 30 min for a front desk associate to check in. Called corporate 4 times. Another guest knew where the front desk attendant was and called her. Missed dinner meeting. Tons of hairs in shower. Not worth any amount of $.
Business response:
Dear Ashley, We sincerely apologize for the inconvenience and unpleasant experience you had during your stay. Waiting 30 minutes to check in and missing your dinner meeting is definitely frustrating, and we understand how important it is for our guests to receive prompt and efficient service. We also apologize for the cleanliness issue in the shower. We will address these concerns with our team to ensure they are corrected and do not happen again in the future. We hope you will give us another chance to provide you with a be... read more
This property needs a lot of basic work. Was not clean or well maintained.
Business response:
Dear David, Thank you for taking the time to share about our hotel. We are sorry you were disappointed with some aspects of your stay and apologize for the inconvenience caused. We strive to maintain high standards, not only in service but also in keeping with our hotel's overall look and feel. Your feedback will be thoughtfully shared with the relevant team members as we plan for the future. We sincerely hope you will grant us another opportunity to serve you during your next visit to the area.Sincerely,Hotel Management
The only thing I liked about the property was the exceptional customer service I received from Alexandria. I was very surprised how this property was located in Buckhead/Brookhaven area. The people coming in and out of the place appeared sketchy so I opted out of staying there. I immediately called Expedia to report it and they were amazing!!. The care and attention I received from Alexandria was amazing!!!
Business response:
Dear Sabine, Thank you for sharing your review about the outstanding service you received from Alexandria; we will enjoy sharing your remarks with her. However, we apologize for the issues that kept it from being perfect. Your feedback is valuable to us, and we will look into it as we continuously work to enhance our guest experience. We hope to welcome you back in the future.Sincerely,Hotel Management
Rooms are not very clean Need updates Strange smell
Business response:
Dear Michael, We appreciate you sharing your thoughts on your recent stay with us. We are sorry that your room was not up to our usual standards of cleanliness and comfort. Since receiving your feedback, we have addressed these issues appropriately, as our team is dedicated to ensuring that every room is immaculate and welcoming. We hope you will consider staying with us again so we can demonstrate the hospitality we are known for and that you deserve.Sincerely,Hotel Management
Sorry management There wasn't anyone working the front desk, stood there for over an hour, finally called hotels.com and they works things out for another hotel.
Business response:
Dear Michael G, Thank you for your feedback. We apologize for the inconvenience you experienced while check in. What you faced is unusual, and we are looking into this matter with the team members to see what went wrong. We will address this appropriately with our team to handle this situation better in the future. We hope this unfortunate situation will not prevent you from staying with us again.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Atlanta - Buckhead
How is Extended Stay America Select Suites - Atlanta - Buckhead rated?
Extended Stay America Select Suites - Atlanta - Buckhead has a 3.3 star rating with 1,855 reviews.
When is Extended Stay America Select Suites - Atlanta - Buckhead open?
Extended Stay America Select Suites - Atlanta - Buckhead is open now. It will close tomorrow at 12:00 a.m.