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Extended Stay America Select Suites - Atlanta - Buckhead
- Hotels
- Atlanta, GA
About this business
Location details
3967 Peachtree Rd., Atlanta, GA, 30319, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Couldn’t sleep after seeing roaches. Horribly dirty
Business response:
Dear Shanaye, Thank you for posting your comments. We sincerely apologize for your negative experience during your stay at our hotel. Our staff usually does an excellent job in maintaining our facility and ensuring cleanliness, so it is disheartening to hear that we missed the mark on this occasion. Our pest control provider services our hotel on a routine basis. However, we will address this with them to ensure they do everything to prevent future issues. We appreciate your patience and hope you will allow us another opport... read more
My husband and I did not like the property in the hotel whatsoever. It was falsely advertised. Thanks for falling apart. The train tracks were flies behind our window and we’re not able to sleep at night. Broken glass in a parking lot. Smell of weed in the hallways of the hotel. Bedroom smells like smoke and it was dirty and things are falling apart. Staff was rude. We highly don’t recommend this place to anyone.
Business response:
Dear Doug, Thank you for being our guest. We sincerely apologize for these issues that impacted your stay. We never mean to disappoint our guests in any way, and we appreciate you bringing these concerns to our attention. Please be assured that we will follow up regarding these matters and take appropriate action to ensure a more wonderful experience for every guest entering our doors. We are grateful for your thoughts on this matter and your patience. We hope you will return so that we can provide you with a better experien... read more
Never go here The lady booked me was very helpful very nice and always willing to help but the man that was at the desk this morning was evil no customer service African guy my room never got cleaned it was smelling like mold in the room blood stained on the sofa mattress just nasty and even the hall ways smelling disgusting
Business response:
Dear Nicole, Thank you for taking the time to share your feedback. We sincerely apologize that our housekeeping staff overlooked some areas in your room and how this tarnished your experience. This does not meet our standards; therefore, we are very disappointed that this was your experience. Further, we regret how our staff handled your troubles. We are committed to ensuring these do not happen again and are grateful for bringing your concerns to our attention. We hope you will allow us a future opportunity to host you agai... read more
Bad experience bad experience! One employee for the entire hotel during my stay. Room was not ready for the total number of people on the reservation. Breakfast was not available. Battery-free TV remote control. Never!
Business response:
Dear FILIPE, Thank you for sharing your comments about your recent stay with us. We apologize that your room was not ready when you arrived, and we understand your disappointment with our breakfast options. While we know this does not change your experience, we've shared your comments with our team to ensure a better experience for future guests. Thank you for staying with us, and we would love the opportunity to welcome you back to show you the outstanding hospitality you deserve. Sincerely,Hotel Management
Not recommended This was my first and last stay at this hotel. I made a reservation for two rooms and both were terrible. They smelled awful. We had ants coming in through ac and sink.
Business response:
Dear Adriana, Thank you for being our guest and for your valuable feedback. We apologize for the situation you have described. We understand that you expect a comfortable and clean environment when staying with us, and we take this seriously. Your comments have been relayed to the appropriate department, and they will address the issue immediately. Thank you for bringing this matter to our attention, and we wish you the best on your travels.Sincerely,Hotel Management
Really showing its age. Couch was broken in room, fixtures did not work and overall worn out.
Business response:
Dear Rob, Thank you for the candid review. We apologize for anything other than a completely satisfying stay, and we appreciate the feedback. We agree that some areas in our hotel are beginning to show their age, and we will share your concerns with our leaders and use them for future improvements. We hope you will give us another opportunity on your next visit to Buckhead.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Atlanta - Buckhead
How is Extended Stay America Select Suites - Atlanta - Buckhead rated?
Extended Stay America Select Suites - Atlanta - Buckhead has a 3.3 star rating with 1,855 reviews.
When is Extended Stay America Select Suites - Atlanta - Buckhead open?
Extended Stay America Select Suites - Atlanta - Buckhead is open now. It will close tomorrow at 12:00 a.m.