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Extended Stay America Select Suites - Atlanta - Buckhead
- Hotels
- Atlanta, GA
About this business
Location details
3967 Peachtree Rd., Atlanta, GA, 30319, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
This is the most filthiest hotel in all of Atlanta Georgia. The furniture is chewed up by animals, cabinets are chipped and broken and moldy, shower is just as bad. Photo is too big to be added.
Business response:
Jasmine, ensuring a seamless, fulfilling experience for each guest is essential to us; therefore, please accept our sincere apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the upkeep of our rooms, as this is an essential priority. We will address these matters with our associates to ensure we deliver a much better impression of our hotel going forward. We hope you will consider staying with us again so we can prove our dedication to a refreshed guest experience. S... read more
The customer service was about the worse I have experienced in my long life. This was particularly the case with the reception Night Shift! The lock in the door did not work but they refused to offer me a different room and threatened to check me out at 9 pm or refund me less than full fare if I checked out. The bathroom had no mirror and there were no bins in the entire room. Terrible!
Business response:
Vicente, thank you for choosing us and for posting your comments. Our primary focus is on exceptional experiences in all areas; therefore, we are very disappointed that we did not meet these expectations. Please accept our apologies for any service issues that impacted your stay. This is not typical nor acceptable, and we will look into this matter to ensure it is not repeated. We hope you will return to experience our hotel as we would have liked you to during this visit. Sincerely, Hotel Management
They should close and remodel completely. Smell of grease, dirty areas, broken doors, air conditioning not working properly. Very Nasty!!!
Business response:
Jose, thank you for staying with us and providing your candid feedback. We appreciate all feedback - good and bad - and we take your comments seriously. Please accept our apologies for the cleanliness and maintenance issues you experienced during your stay. Your review has been shared with the team so we can understand what happened and correct our process to ensure a better experience. We would appreciate another opportunity to provide you with a better experience on a future stay. Thanks again! Sincerely, Hotel Management
I arrived and there was no room available.
Business response:
Richard, thank you for your review. We are disappointed to read about your experience and apologize for the issues you had with your reservation. We are reviewing this with our front desk team to see what went wrong, so we can avoid this in the future. We hope we have the opportunity to make it up to you on a future visit. Sincerely, Hotel Management
Dirty, stinky and learned my lesson not to stay in an "extended stay" property.
Business response:
Joanna, on behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon! Sincerely, Hotel Management
Not the best place There was no shower curtain, the room smelled musty, The air conditioner didn’t work properly I had to ask for a coffee maker the TV didn’t work now this is all honest they checked me in nicely they checked me in early. They tried. But at the best this is a budget place that’s a little overpriced I was told management was going to refund a portion of The money I paid if that happens they will have my respect and I will revise this review accordingly
Business response:
Nathan, thank you for your review. Although you liked the service provided by our courteous staff, we are sorry for the issues you outlined. Your feedback has been discussed with our housekeeping and maintenance teams to address the problems you outlined. We hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
poor facilities and amenities
Business response:
Thank you for choosing our hotel for your stay. We are very disappointed to see your rating, and we sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience to every guest. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Atlanta - Buckhead
How is Extended Stay America Select Suites - Atlanta - Buckhead rated?
Extended Stay America Select Suites - Atlanta - Buckhead has a 3.3 star rating with 1,855 reviews.
When is Extended Stay America Select Suites - Atlanta - Buckhead open?
Extended Stay America Select Suites - Atlanta - Buckhead is open now. It will close tomorrow at 12:00 a.m.