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Extended Stay America Select Suites - Atlanta - Buckhead
- Hotels
- Atlanta, GA
About this business
Location details
3967 Peachtree Rd., Atlanta, GA, 30319, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The room smelled musty and like smoke. The bathroom door was broken & toilet seat broken. I could not find an ice machine on the property. I asked the employee and was told it was only his 2nd day.
Business response:
Thank you for your review. We sincerely apologize for the cleanliness and maintenance issues you encountered during your stay. This is not the level of service we generally provide, and it certainly does not meet our standards. Your comments will be shared with the appropriate team members to address the problems you outlined. Kindly know, we have a full-size refrigerator that includes ice trays for your convenience. Therefore we do not have ice machines on our property. We would welcome another chance to show you our true h... read more
not so good in room Air conditioner was in different we did not get enough air condition for sleep, No coffee pot in room or in lobby in the morning Even though i paid to hotels.com hotel staff asked me to pay again
Business response:
Raj, thank you for your review. We are sorry for the issues you encountered and regret the inconvenience you had due to the HVAC unit. This is not the kind of impression that we want our guests to have. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
I would advise you keep looking.
Business response:
Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations; please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
I didn’t like when I went to front desk for batteries for remote, the worker gave me used batteries. Only one elevator for the entire hotel.
Business response:
Thank you for being our guest. We are sorry for not meeting all of your expectations and regret the service issue you experienced. We will bring your concern to the attention of our front desk staff as we continuously strive to improve. Please revisit us so we can make it up to you. Sincerely, Hotel Management
The room didn’t smell good at all. Wouldn’t stay there ever again just nasty and smelly worst five days of my life
Business response:
Thank you for being our guest. We are sorry for the cleanliness issue you encountered in your room and regret the inconvenience caused. Your feedback has been discussed with our housekeeping team to ensure we are diligent in our efforts moving forward. We hope you will change your mind and give us another opportunity to provide you with the excellent hospitality for which we are known. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Atlanta - Buckhead
How is Extended Stay America Select Suites - Atlanta - Buckhead rated?
Extended Stay America Select Suites - Atlanta - Buckhead has a 3.3 star rating with 1,855 reviews.
When is Extended Stay America Select Suites - Atlanta - Buckhead open?
Extended Stay America Select Suites - Atlanta - Buckhead is open now. It will close tomorrow at 12:00 a.m.