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Extended Stay America Select Suites - Atlanta - Buckhead
- Hotels
- Atlanta, GA
About this business
Location details
3967 Peachtree Rd., Atlanta, GA, 30319, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The bathroom toilet clogged the first day we checked in and no one would fix it and they locked the bathrooms in the lobby and wouldn’t allow us to use during our stay so we had to keep going across the street to Starbucks just to use the restroom, we didn’t even receive a “I’m sorry for your inconvenience” horrible service
Business response:
Thank you for taking the time to post a review. We apologize for the issues you had with your toilet. We will share your comments with our maintenance team and make sure the problem is fixed. We are also sorry for the service issues you encountered and will make sure we are more consistent with our service delivery. We hope to have the chance to welcome you back and redeem ourselves. Sincerely, Hotel Management
Don’t do it if you can afford anything else! Very run down and does not feel like a safe area to have your car. The hotel smells of smoke and it’s located near a busy/ loud intersection. We were given keys and got up to the room and it wasn’t ready yet. One of the lights didn’t work and while we let someone know it was never fixed. The kitchen isn’t usable since it didn’t have any cups, plates, etc. It was so disappointing we switched hotels after two nights.
Business response:
Thank you for reviewing your stay with us. We regret we were not able to meet your expectations and apologize for the maintenance issues you encountered and that we were not able to respond to your request in a timely manner. We will share your comments with our engineering team and make sure the problem is resolved. We are also sorry for the noise disturbance you encountered. Please know our front desk is always available to help you make the most out of your stay, and we would have been happy to resolve the issue while you... read more
Trash in hallway and roach was in my room had to switch rooms three times
Business response:
Deidra, thank you for being our guest. We are sorry for the cleanliness issues you encountered and the insects you had in your suites. Your feedback has been shared with our housekeeping team to address the problems you outlined. We hope you will give us a chance to redeem ourselves the next time you are in the area. Sincerely, Hotel Management
When I arrived at the property I was told that my room was sold and
Business response:
We sincerely apologize for disappointing you. We are reviewing this incident to ensure we handle such situations better. Thank you for your feedback. Sincerely, Hotel Management
So at first arrival I was already caught off guard from the price I was quoted from Expedia versus what was rung up at checked out. After it was broken down to me the taxes made the difference to what I was quoted at $177 to over $220 dollars in person. I felt like this should have been in red bold lettering on the application, if the taxes are expecting to change at time of check in. It is very misleading when you get a read out from Expedia with the price of the room you selected and the taxes laid out only to find out tha... read more
Business response:
Thank you for your review. We regret your disappointment with some of the extra costs associated with your visit and sincerely apologize for the cleanliness issues you encountered in your room. Even more distressing is the fact that our staff did not resolved your problem to your satisfaction and we are sorry for the inconvenience you endured. We will address your concerns appropriately to ensure we are well poised to serve our guests better in the future. We hope you will consider staying with us again as we would love to p... read more
Dirty, no one at the desk for 15-20 minutes to check in. Room stunk, no sheets for pull out couch
Business response:
Thank you for your review. We are sorry for the inconvenience you had at the time of check-in and apologize for the cleanliness issue you encountered. Your feedback has been discussed with our housekeeping team, and we have asked them to be more diligent going forward. We truly hope you will give us another chance to prove we are committed to providing outstanding accommodations and service. Sincerely, Hotel Management
Business response:
Regina, thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations; please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
One star hotel The room was not clean. The hotel was out was towels & said it would be a 45 min wait for new towels. Not well kept
Business response:
Thank you for your review. We apologize for the cleanliness issue you encountered. Your feedback has been discussed with our housekeeping team, and we have asked them to be more diligent going forward. We also regret your disappointment with our towels not being available. We hope you will give us a chance to redeem ourselves the next time you are in the area. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations; please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Atlanta - Buckhead
How is Extended Stay America Select Suites - Atlanta - Buckhead rated?
Extended Stay America Select Suites - Atlanta - Buckhead has a 3.3 star rating with 1,855 reviews.
When is Extended Stay America Select Suites - Atlanta - Buckhead open?
Extended Stay America Select Suites - Atlanta - Buckhead is open now. It will close tomorrow at 12:00 a.m.