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Extended Stay America Select Suites - Atlanta - Buckhead
- Hotels
- Atlanta, GA
About this business
Location details
3967 Peachtree Rd., Atlanta, GA, 30319, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Bugs and stinky The elevator was down, okay I can handle that. Got in room very late, with in 3 minutes of being there a huge cockroach almost falls on me, hit the floor so hard it was so big. So I look up and there was something coming through the light in the light cover with more roaches crawling around. My kids was like there are crumbs on this bed from the previous guests, sure enough crumbs all over the sheets. So at this point I take my stuff back down and put in my car so I don’t get roaches. We end up moving rooms a... read more
Business response:
Please accept our apologies for the issues you experienced in the rooms you stayed in. We have checklists in place to inspect every suite after it has been serviced. We will revisit our deep cleaning program so that we can provide a much better experience in the future. Also, our pest control provider will service the hotel, and we are working to ensure procedures are being followed to prevent such issues in the future. We hope you and your family will give us an opportunity to serve you again in the near future. Sincerely, ... read more
The only good things about this property was its proximity to the Metro, my family members house, and the desk clerks were very nice. But overall the property was in poor condition. The hallways reeked of stall food and cigarette smoke. My room, non-smoking, also reeked of cigarette smoke. The room was clean but the tub surround was cracked and broken. The shower head was loose and sprayed the entire bathroom when I turned it on. The door to the bathroom vanity fell off the hinges when I went to use the waste basket. I staye... read more
Business response:
Thank you for your review of your stay. We apologize for the issues you encountered in your suite and are sorry for the inconvenience you experienced due to smoke. We are a non-smoking hotel, but on a rare occasion a guest does not comply. We appreciate you bringing this to our attention, and we will share your feedback with our housekeeping and maintenance teams for review and action. We value your comments and hope you will give us another chance to redeem ourselves. Sincerely, Hotel Management
Elevator was broke during our stay and it was $369. For 2 night on expidia. We walked up to 2nd floor and there was no toilet seat in our room so we had to be moved to 4th floor w no elevator.....5 of us and a 2yr old. No amenties in the room except towels and we had a efficiency with a kitchen?? Dishes,coffee pot, pans,silverware EVERYTHING had to be requested, all that was there was a bar of hand soap and a very small shampoo and towels. This was located in what seemed like a nice location but DEFINETLY seemed like a drug ... read more
Business response:
Lily, thank you for your review. We apologize for the inconvenience you encountered due to the elevator not working. Your feedback will be shared with our maintenance team for review and action. We are also sorry for your disappointment with our hotel's policy. Please know our top priority is the safety and security of our guests, and our team is reliable and well trained. We hope you will give us a second chance to deliver the type of experience you should always expect from our hotel. Sincerely, Hotel Management
Elevator was out of service. I wait 25 minutes to check in the guy at the front desk had to check 3 different rooms to see if they were clean. I took a shower and left I didn’t stay
Business response:
Thank you for being our guest. We are sorry for the disappointing stay you had and regret you had to wait for your room to be ready. Your feedback will be shared with the appropriate teams to improve our service going forward. We encourage you to choose us again as we are confident your next stay will be a much better one. Sincerely, Hotel Management
Someone in the hallway calling out for the night attendant, who apparently was no where to be found, at 3:00am
Business response:
Rose, thank you for your feedback. We are sorry for the instance you mentioned and regret if this caused you any inconvenience. We will review this with our team and hope you will come here on your future visit to this city. Sincerely, Hotel Management
Just because it says “Buckhead” Property is always dirty. MARTA directly behind hotel. Trash doesn’t get taken out over the weekend due to maintenance not working? Shameful. No true suites, just larger rooms. TV’s do not work properly; wrong channels, no channel guide, channels unclear. Towels and wash clothes are dingy. I was a regular not after last stay.
Business response:
Tiya, we sincerely apologize for the housekeeping and technical issues you encountered during your stay. We are working with our housekeeping team to ensure we are more diligent in our efforts to maintain the cleanliness of our property. Our maintenance team is also inspecting the TV unit in your room and making sure it is working correctly. Thank you for sharing your feedback with us. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincere... read more
In the room we found a live roach. Also, there was water coming from under the tile as if there was a busted pipe. There was a fishy oder when you walked past the lobby area and down the hallway!
Business response:
Tahitia, we sincerely apologize for the difficulties you encountered in your room. It was very disappointing to read about the housekeeping and maintenance issues that made your stay uncomfortable. What you experienced is not acceptable, and we will surely be working on your feedback with the respective departments to enhance our service levels. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to this area. Sincerely, Hotel Management
No go stay away The staff was nice when you could find them. The kitchen area of my room was a disaster and the utensilswere deplorable
Business response:
Kenneth, thank you for your review. We apologize for the disappointing experience you had with our kitchenette and regret the inconvenience caused. Your feedback will be shared with the appropriate team to improve our amenities moving forward. We urge you to choose us again as we are confident your next stay will be a much better one. Sincerely, Hotel Management
This hotel was so bad to me that I did not even sleep here! The elevator was broken, but the staff did not tell me this until AFTER he took my payment, returned my credit card and said, "I have bad news: the elevator is broken and your room is on the top floor." I climbed the stairs with my suitcase, to enter a room with a really bad smell -- like old cabbage and/or old tennis shoes.? Heavy, pungent, lingering. While the bed linens did look clean and white, the pull out bed looked so ancient and not clean and used for way to... read more
Business response:
Thank you for being our guest. We are sorry for the cleanliness and maintenance issues you experienced upon check-in and regret the discomfort it caused. Your comments will be shared with the appropriate teams to improve our accommodations and facilities moving forward. Also, we have asked our front desk team to ensure we communicate the necessary information more diligently. We urge you to choose us again as we are confident your next stay will be a much better one. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Atlanta - Buckhead
How is Extended Stay America Select Suites - Atlanta - Buckhead rated?
Extended Stay America Select Suites - Atlanta - Buckhead has a 3.3 star rating with 1,855 reviews.
When is Extended Stay America Select Suites - Atlanta - Buckhead open?
Extended Stay America Select Suites - Atlanta - Buckhead is open now. It will close tomorrow at 12:00 a.m.