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Extended Stay America Select Suites - Atlanta - Buckhead
- Hotels
- Atlanta, GA
About this business
Location details
3967 Peachtree Rd., Atlanta, GA, 30319, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Stinky room but good manager. Our room had a terrible odor like old fish. We told the manager on duty and she resolved the issue by giving us a different room. She was very nice about it and we appreciated it.
Business response:
Kathleen, thank you for being our guest. We are sorry for the cleanliness issue you experienced in your initial room, but we are glad to know our staff resolved the problem to your satisfaction. Rest assured, your feedback has been shared with the housekeeping team to make sure this room receives a deep clean. We hope to see you again in the future for a much better experience. Sincerely, Hotel Management
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Business response:
Thank you for being our guest. We are sorry you did not enjoy your stay, and we apologize for failing to live up to your expectations. Thank you also for your feedback, and we hope you will return so we can have an opportunity to provide you with a better experience. Sincerely, Hotel Management
The room was not clean. The bathtub had soap and other scum. I think I may have picked up bedbugs here. If you stay here, be sure to thoroughly clean all your stuff as soon as you get home. Do not leave your luggage close to your bed at home because luggage can carry bed bugs.
Business response:
Thank you for your review. We apologize for the cleanliness issues you encountered while you were here. We take these concerns seriously and place great emphasis on maintaining a clean and healthy environment for all of our guests. Your feedback has been relayed to our housekeeping team, and we will make sure steps are taken so this doesn't happen again. Please consider giving us another opportunity to provide you with the exceptional experience you deserve. Sincerely, Hotel Management
I arrived a few minutes before midnight, the cutoff for check-in. The agent at the counter explained to me that he needed to check my room to see if it was clean. Apparently, they were short-staffed on maids. Upon arrival to the room, I noticed small bits of debris on the floor. But, what really disgusted me the most was the pile of dust I noticed in the corner where the lamp was located. I was so exhausted from traveling and did not have the energy to try and find another hotel after midnight. I stayed one night and checked... read more
Business response:
Thank you for posting a review of your recent stay. We are truly sorry that the cleanliness of our hotel was not up to par and that we fell short of your expectations. We want to let you know that we are already working to address the problems you mentioned. The cleanliness of our hotel is our top priority and your review lets us know where we need to refocus our efforts. So, thank you, and please consider staying with us again in future. We would love for you to experience our hotel at its best. Sincerely, Hotel Management
Now breakfast as advertised. Horrible customer service. Definitely NOT coming back
Business response:
We cannot apologize enough for the poor service you received from our staff during your visit. Your comments have been shared with our team to be sure we meet the high standards you expect from our brand every single stay. We are also sorry for the disappointment you had with our grab-and-go breakfast offerings. We hope you will reconsider and give us the chance to redeem ourselves in the future. Sincerely, Hotel Management
Horrible hotel This place is horrible and ghetto. Literally within moments of walking into our room, a security guard began yelling loudly in the hall and banging on doors asking who was smoking marijuana. Turns out, it was our neighbors across the hall. So they got (again, loudly) booted. While they were packing, one of them kept knocking on our door and standing outside our door. We had also asked for an iron board and was told one would be delivered to our room. It never was. The next morning, we went to the desk to ask a... read more
Business response:
Thank you for allowing us to host your stay at our hotel. After reading your review, it was obvious that we fell short in providing the hospitality you deserve. Please accept our apologies for the inconvenience that this caused you. We have shared your review with our entire team so that we can learn from our shortcomings. We appreciate you bringing this issue to our attention and assure you that efforts will be made to resolve them. Thank you again for your sincere feedback. We hope we will have the opportunity to welcome y... read more
It was filthy. The staff was not about any kind of customer service. No cream for coffee. The doors were open all night and no one at desk but in the office. Anyone could come in and no one there to see them. The shower curtain did not even fit the shower and water was all over the floor no matter what you did.
Business response:
It was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way, and we definitely failed in this attempt. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper action to ensure a more wonderful experience for every guest entering our doors. We hope you will consider giving us the opportunity to make it up to you on a future visit. Sincerely, Hotel Management
Not again The website is greatly embellished. The breakfast is coffee- bad coffee. The premium channels are 15 channels that barely come in and mostly political. The stocked kitchenette didn’t have one single utensil, cup etc. Completely bare.
Business response:
Karen, thank you for your review. We are sorry our hotel did not meet your expectations and regret you were unaware of our kitchenware policy. Please know, to ensure the cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk, and our team gladly delivers them to your suite. We appreciate your feedback and hope to host you again in the future for a better experience. Sincerely, Hotel Management
Probably Wouldn’t Stay Here Again You get what you pay for. When we came to check-in, we waited for more than 5 min for someone to come behind the front desk, as we waited the lobby filled up with 5 additional guests. When we did finally get help, the staff member was nice and got us checked in quickly. The room was small, and was supposed to have a queen bed, but it was definitely a full bed. The room also had a strange odor that lingered even when running the AC/fan unit. There were lose hairs on the clean towels and the w... read more
Business response:
Rachel, thank you for your comments. We are sorry for the issues you encountered in your room and regret your visit was not a pleasant one. We have taken note of your feedback and have shared it with the housekeeping and maintenance team to be more diligent in their efforts ensuring our future guests do not experience a similar problem. We would have loved the opportunity to resolve these problems while you were here and would have moved you to another room upon request. Please consider giving us another opportunity to provi... read more
Frequently asked questions about Extended Stay America Select Suites - Atlanta - Buckhead
How is Extended Stay America Select Suites - Atlanta - Buckhead rated?
Extended Stay America Select Suites - Atlanta - Buckhead has a 3.3 star rating with 1,855 reviews.
When is Extended Stay America Select Suites - Atlanta - Buckhead open?
Extended Stay America Select Suites - Atlanta - Buckhead is open now. It will close tomorrow at 12:00 a.m.