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Extended Stay America Select Suites - Atlanta - Buckhead
- Hotels
- Atlanta, GA
About this business
Location details
3967 Peachtree Rd., Atlanta, GA, 30319, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not clean. Room was loaded with dog hair, toilet seat was unhinged and this was after changing rooms three times.
Business response:
Terry, thank you for choosing to stay at our hotel. It was disheartening to read your review regarding the housekeeping and maintenance issues you encountered in your room. We strive to provide comfortable accommodations for all our guests, and we regret your disappointment. We have shared your concerns with the appropriate teams so that they can take the necessary actions. We are sorry for this unpleasant experience and hope you will give us the chance to make it up to you at a future date. Sincerely, Hotel Management
When I went to my room the door was ajar and someone was in the bed or had been in there. I didn’t stick around to figure it out. My second room bathroom was falling apart a bit. Then, that night, there were men going in and out of the room next to me. They didn’t have keys so they would show up and knock which woke me up every hour. Then one man arrived at that room (3am) and said “I’m not into drugs bla bla bla”. I can only imagine what was going on in there! I did complain to the front desk. Needless to say I will never s... read more
Business response:
Dear Annie, Thank you for bringing your concerns to our attention. We take these matters very seriously and will take the necessary actions to ensure your concerns are properly addressed. Sincerely, Hotel Management
property was overbooked and they sold my room when i showed up after midnight i was left stranded.
Business response:
We appreciate you taking the time to provide feedback, and we are sorry our hotel was overbooked and unable to accommodate you. We offer no excuses for this mix-up, and we apologize for the inconvenience. We understand the frustration and truly hope you will offer us another opportunity to serve you. Sincerely, Hotel Management
Only reason we stay at this motel is it located close to job..
Business response:
Scot, thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Staff was friendly and helpful. My toom was not cleaned prior to checkin. Commode
Business response:
Thank you for staying with us and for your review. We apologize for not meeting your expectations regarding our room cleanliness. If we missed a step in our procedures then we are sorry we let you down. Rest assured, your concerns will be forwarded to the appropriate departments to ensure similar situations are avoided in the future. We do hope you will give us another chance to provide you with excellent service the next time you are in our area. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Atlanta - Buckhead
How is Extended Stay America Select Suites - Atlanta - Buckhead rated?
Extended Stay America Select Suites - Atlanta - Buckhead has a 3.3 star rating with 1,855 reviews.
When is Extended Stay America Select Suites - Atlanta - Buckhead open?
Extended Stay America Select Suites - Atlanta - Buckhead is open now. It will close tomorrow at 12:00 a.m.