This profile has been claimed by the business owner or representative.
Extended Stay America Select Suites - Atlanta - Buckhead
- Hotels
- Atlanta, GA
About this business
Location details
3967 Peachtree Rd., Atlanta, GA, 30319, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Things i didn't like: • towels and bed sheets appeared not to be washed correctly • odd odor in hallways • complementary breakfast lacked variety • minimal seating in outside rear lounging area • staff never at help desk
Business response:
Thank you for choosing our hotel for your recent visit to Atlanta. We appreciate your honest feedback, and we're sorry that your stay was unpleasant. Please don't hesitate to contact us directly if you would like to share more of the details. In the meantime, we value your patronage and hope you will stay with us again so we can have an opportunity to provide you with a better stay. Sincerely, Hotel Management
This property was filthy. Old sheets. Dirty tub. Floors not cleaned or vacuumed.
Business response:
Thank you for being our guest. On behalf of our entire housekeeping team, we would like to offer our sincerest apologies for the issues you had during your visit. Corrective action has already been taken in the appropriate departments to ensure that this doesn't happen again. We take these concerns seriously and place great emphasis on maintaining a clean, healthy, and safe environment for all of our guests. We hope that you will choose us again so that we can provide you with a more satisfactory stay. Sincerely, Hotel Manag... read more
Within minutes of walking into my musty smelling room, I saw FOUR huge cockroaches. I turned around and left.
Business response:
We offer our sincere apologies for the housekeeping and noise issue you encountered while you were here. Your concerns regarding odor and cleanliness are discussed with the appropriate team to ensure that remedial steps are taken immediately. Please give us a chance to regain your trust and earn your highest marks in the near future. Sincerely, Hotel Management
liked nothing, property dirty, room dirty, next to railroad tracks,
Business response:
Thank you for staying with us. Be assured that we take the cleanliness of our rooms and hotel very seriously, so we apologize for our carelessness during your visit. Your feedback has been shared with our team, and steps are being taken to prevent similar mistakes going forward. We encourage you to give us another chance so we can show you our better side. Sincerely, Hotel Management
Poor service Room was dirty, nobody at the front counter multiple times when I went there took forever to check in and didn’t get the room I originally reserved
Business response:
Please accept sincerest apologies for the cleanliness and service issues you encountered while here. We have shared your concerns with the housekeeping and front desk teams, and we have taken actions to ensure that we do not repeat these issues in the future. We are reviewing the situation to improve our procedures and to ensure this does not happen again. We understand the frustration and truly hope you will consider giving us another opportunity to serve you. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Atlanta - Buckhead
How is Extended Stay America Select Suites - Atlanta - Buckhead rated?
Extended Stay America Select Suites - Atlanta - Buckhead has a 3.3 star rating with 1,855 reviews.
When is Extended Stay America Select Suites - Atlanta - Buckhead open?
Extended Stay America Select Suites - Atlanta - Buckhead is open now. It will close tomorrow at 12:00 a.m.