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Extended Stay America Select Suites - Atlanta - Buckhead
- Hotels
- Atlanta, GA
About this business
Location details
3967 Peachtree Rd., Atlanta, GA, 30319, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Rooms are small kitchen with no utensil or dishes tub knobs were broken room had no carpet sheets were denji Tv channels were fuzzy and hotel clerk told me its not they job to bring towels to the room and refrigerator freezer had mold in it this was thee worst stay ever and i was put in the wrong room
Business response:
It is disheartening to read that we did not live up to our usual standards, and we are truly sorry your stay was less than satisfactory. This is not the type of service our hotel is known for, and we extend our apologies. Please be assured that we are taking steps to ensure we are well poised to serve you better during your next stay. We would like to regain your trust, and we hope to host you again in the future. Sincerely, Hotel Management
Awful Turned us away after we had already made a reservation, did not tell me I could not make a reservation at said time and let me do it, and I have not gotten a refund.
Business response:
Dear Guest, thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed. Sincerely, Hotel Management
This property doesnt tell u that u have to pay a extra 100 deposit upon check in. So i was left scrambling for a room
Business response:
Thank you for being our guest. We are sorry for the issue you had with our payment policy and regret the inconvenience it caused. Please note, the charges are a temporary hold to cover any incidentals, If no incidental charges were incurred, the hold is released and becomes available again in your account. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
Be careful before selecting this hotel chain Is this hotel chain facing the same future as Blockbuster Video? Basically, lack of considerations for the guest needs, lack of basic services will take this chain of 331 hotels down. It starts with inside AC unit that is just recirculating the same air, old and noisy refrigerators, only five plastic hangers, no spoons, forks, no mugs, not even two glasses to drink the tap water.. to get that you need to go down to the reception, stand in line (like a jail). Breakfast ? Please, f... read more
Business response:
Arun, thank you for choosing us. We are sorry you were unhappy with our hotel policies and regret the inconvenience it caused. This is not the way we would like our guests to leave with, so your feedback has been discussed with the appropriate team members to improve our future guests’ experiences. Please revisit us so we can make it up to you. Sincerely, Hotel Management
did not like the rooms. Nasty carpet. The staff was nice and accomodating.
Business response:
Thank you for reviewing your stay. Although we are glad you liked our welcoming associates, we are sorry for the housekeeping issues you had in your room. We appreciate you letting us know how we can improve as well as what we are doing right. We would love the opportunity to serve you again soon. Sincerely, Hotel Management
The pool was shut down by the health dept. The trash cans were completely full in our room. Another guest found soiled mens underwear in their room. The breakfast is "grab and go", which means prepackaged muffins or granola bars. The list goes on and on... This property is poorly managed and unclean.
Business response:
Thank you for staying with us during your visit. It was disheartening to read your review regarding issues with our housekeeping. We strive to provide clean accommodations for all our guests, and it seems that we fell short of this during your stay. We did have a meeting with our housekeeping department to see where we went wrong as we do double check each of our rooms prior to the next guest's arrival. Your concern regarding maintenance has been shared to fix it immediately. We are sorry for this unpleasant experience and w... read more
Cleanliness and Organization Issues Although the staff was friendly, there was an overall sense of disorganization. I was called and asked why my things were still in the room when I had not checked out yet, and it took over a week to get new sheets and towels. The towels and linens had stains on them and the general areas were not maintained and dirty.
Business response:
Thank you for choosing our hotel for your recent visit and for writing your feedback. We apologize for not living up to our commitment to clean, fresh accommodations during your stay and are also sorry for the service issues you experienced. We have followed up with the appropriate team to make sure we do not disappoint you in the future. We do hope you will give us another chance the next time your travels bring you this way. Sincerely, Hotel Management
When I arrived the customer service said he wasn’t sure if my room (which I paid for in advance) was available and that I needed to contact Expedia in regards to a refund . 20 minutes later he finally found available room . Which smelled extremely weird and looked as though it had been half cleaned. Overall terrible experience .
Business response:
Thank you for being our guest. We are so sorry for the difficulties you faced at the time of check-in and apologize for the inappropriate conditions your room was in. You have our assurance we will be working very diligently with the departments involved to make sure each of our guests leaves satisfied. Please visit us again as we are confident to replace this memory with a positive one. Sincerely, Hotel Management
Dangerous Please,for your safety and your family safety stay away from this horrifying hotel...We call the police two time...somebody from the hotel try to open our door two time,it feel like a terror movie...we feel unsafe the police have to help us to get out of this DIRTY and DANGEROUS low quality hotel...”it was dirty in all aspects”...Run and do not look back.
Business response:
Daylet, we appreciate your comments. The security and safety of our guests are of utmost importance to us, and it was extremely distressing for us to know you were frightened by an individual on our property. Reports such as yours are taken very seriously, and we will thoroughly investigate this matter. Please be assured this was an isolated incident. We want you to feel comfortable returning to our hotel the next time your travels bring you this way. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Atlanta - Buckhead
How is Extended Stay America Select Suites - Atlanta - Buckhead rated?
Extended Stay America Select Suites - Atlanta - Buckhead has a 3.3 star rating with 1,855 reviews.
When is Extended Stay America Select Suites - Atlanta - Buckhead open?
Extended Stay America Select Suites - Atlanta - Buckhead is open now. It will close tomorrow at 12:00 a.m.