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Extended Stay America Select Suites - Atlanta - Buckhead
- Hotels
- Atlanta, GA
About this business
Location details
3967 Peachtree Rd., Atlanta, GA, 30319, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
No potty area for dogs. Room was very dirty and stained. The property looks fairly new, but not maintained well at all.
Business response:
Thank you for staying with us and providing your feedback. Please accept our apologies for the cleanliness and maintenance issues you experienced during your stay. Your review has been shared with the team so we can understand what happened and correct our process to ensure a better experience. We encourage you to try us again in the future, and we are confident you will enjoy the exceptional stay you deserve. Sincerely, Hotel Management
Loud, rowdy, rough-looking people. Loud people in hallway and outside windows in the middle of the night.
Business response:
Thank you for being our recent guest and for sharing your experience. We apologize for the noise issues you experienced. On rare occasions we have guests who do not adhere to the property rules concerning noise, resulting in disrupted sleep and annoyance for all those in the immediate vicinity. We are terribly sorry you had an uncomfortable night and hope you will give us a chance to serve you better in the future. Sincerely, Hotel Management
Everything is dirty. Shady people everywhere. Facilities need maintenance
Business response:
We apologize for the disappointing experience you had as our guest and for the issues you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. Your feedback has been shared with every department involved. We hope you will give us a chance to provide you with the hospitality for which we are known on a future visit. Sincerely, Hotel Management
Close to where I needed to be. Not very clean, smelled like marijuana, broken shower head, no bath towels were in the room, etc.
Business response:
Dear Guest, thank you for staying with us and we are happy to know our location was convenient for your travel needs. We are, however, so sorry for the not so clean accommodations upon your arrival. We are working with our housekeeping team to be sure we are double checking our room and addressing any maintenance issues before check-in. Thank you for letting us know and this has been addressed. Please come back to visit for the seamless stay you deserve. Sincerely, Hotel Management
Dark brown decor and musty smell In my experience the property smelled musty and like a flowery deordorizer. Rooms were all brown and tan color. Lighting was bad in bathroom to use mirror. Tub/shower had an odd tan textured surface. How can a textured surface really be thoroughly cleaned. Hallways were dark and felt outdated looking. Grab and go breakfast was granola bars and prepackaged muffins. I saw no fruit. Overall I was very disappointed with my room.
Business response:
Please accept our apology for not living up to your expectations during your visit. We regret that you were not happy with our complimentary grab-and-go breakfast offerings and for the cleanliness issue you experienced. Your concerns have been immediately brought to the attention of our housekeeping for review and action. We value your feedback as it will help us improve our service and facilities moving forward. We hope to have the opportunity to make it up to you at a future date. Sincerely, Hotel Management
Front desk aggressively argued with another resident because the residents room wasn’t clean and she didn’t want to call the cleaning service. Hallways and lobby were dirty. Rooms smelled.
Business response:
Please accept our sincere apologies for not living up to your expectations. Cleanliness is a top priority for all of our employees, and we do not take these issues lightly. We will address this matter with our housekeeping team in order to ensure changes are made immediately to solve these problems. We truly hope you will consider giving us another opportunity to serve you better in the future. Sincerely, Hotel Management
Business response:
We were disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
I did not like the fact that as soon as you walk in it smells old and of mildew and then as soon as I got to my floor it smelled like Marijuana. The room smell of mildew was overwhelming. The iron did not work and everything looks really old and outdated
Business response:
Dear Valued Guest, Thank you for your feedback. It is disappointing you were not able to provide us with a better rating. Please know we have strict quality control standards which are meant to prevent a situation like yours from occurring. We understand our guests have multiple hotel choices, which is why our mission is to provide clean, comfortable suites at an affordable price so guests will want to come back again. The cleanliness and room condition you describe is unacceptable and not at all representative of our qualit... read more
Frequently asked questions about Extended Stay America Select Suites - Atlanta - Buckhead
How is Extended Stay America Select Suites - Atlanta - Buckhead rated?
Extended Stay America Select Suites - Atlanta - Buckhead has a 3.3 star rating with 1,855 reviews.
When is Extended Stay America Select Suites - Atlanta - Buckhead open?
Extended Stay America Select Suites - Atlanta - Buckhead is open now. It will close tomorrow at 12:00 a.m.