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Extended Stay America Select Suites - Atlanta - Buckhead
- Hotels
- Atlanta, GA
About this business
Location details
3967 Peachtree Rd., Atlanta, GA, 30319, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for rating your stay with us. Our goal is to provide an enjoyable experience for all our guests, and we apologize for letting you down. We hope you will consider giving us another opportunity to provide you with the outstanding service you should receive when staying with us. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We were disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
The bed was not clean. There was some stuff on the walls couldn’t make out what it was exactly but it looked like snot.
Business response:
Thank you for your feedback. We apologize for not living up to our commitment to clean, fresh accommodations during your stay. We are working with our housekeeping team to make sure all procedures are being followed so this does not happen again. Please give us another chance the next time your travels bring you this way. Sincerely, Hotel Management
Maybe next time The hotel was understaffed and there weren’t any King rooms ready when I arrived to check in at 5pm in the evening, even though that’s what I reserved 3 weeks prior to arriving. The front desk clerk was nice but we could tell she was stressed, especially after she gave me keys to 3 different rooms that were not clean yet or already occupied. She promised her manager would give me a comp room voucher for my next stay but when I called the manager yesterday she was unaware of what happened the day prior but ass... read more
Business response:
Dear Maria, thank you for being our guest once again. We are so sorry for not being able to give you the room of your choice and for the cleanliness issues you had in the initial rooms. Please be assured that this was an isolated incident. Our front desk team is always available to assist you with your queries so please feel free to reach out to them. Our goal is to provide the highest customer service, and we continually strive to improve our efforts. We truly appreciate your loyalty and look forward to you giving us anothe... read more
Business response:
Please accept our apologies for not living up to your expectations during your visit. We want every guest who stays with us to have an exceptional experience. We did not make that happen for you, and we are truly sorry. We hope you will give us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
Business response:
Please accept our apologies for any inconveniences you experienced and for your less than favorable visit. Although we make every effort to provide exceptional hospitality in all aspects, sometimes we fall short. We hope to have a future opportunity to restore your confidence in us. Sincerely, Hotel Management
This place is not kept well. The carpet is worn, stained, and ripped. I stayed for 4 nights, no housekeeping or cleaning. The toilet started to smell the second night. When I first checked in the light by the nightstand had no bulb. The lavatory was plugged. "Breakfast" is a joke. There were only coffee and some granola bars the first morning. They added some muffins the next morning. The staffs at the counter and maintenance were very friendly nonetheless.
Business response:
We are sorry for the issues you encountered. This is not the level of service we generally provide, and it certainly does not meet our standards. Your comments will be shared with the appropriate team members, so we can take action to prevent these issues from happening again. Also, kindly note to respect the privacy of our guest's housekeeping service is done once a week. We are happy to offer this service to you at a minimal fee. Please revisit us so we can restore your faith in our hotel and provide you with the hospitali... read more
The rooms was dirty the carpet had a very bad smell
Business response:
Thank you for being our guest. We apologize for not living up to our commitment to clean, fresh accommodations during your stay. We are working with our housekeeping department to make sure all procedures are being followed so this does not happen again. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
Do not stay here. I booked a room for 2 adults with a child. The room had a queen bed and a sofa bed. I had to go from the 4th to the 1st floor to request bedding for the sofa bed. We had a small roll of toilet paper with no back up and only 2 bath towels. Again I had to go to the front desk to request the supplies and pick up myself. My daughter found a box of e cigarettes under the bed. Lastly, there was an altercation at 2am in a room near by. Woke everyone up. We were all frightened. I called the front desk. No one follo... read more
Business response:
We apologize that you experienced so many difficulties while you were here. It is disappointing to know we couldn't deliver you a perfect stay. Your comments are important to us, so they have been discussed with the concerned individuals' in an effort to improve our service and facilities moving forward. Fresh linens and towels along with any toiletries are always available at the front desk and provided to a guest upon request. Please consider giving us an opportunity to make your next stay a better one. Sincerely, Hotel Ma... read more
Frequently asked questions about Extended Stay America Select Suites - Atlanta - Buckhead
How is Extended Stay America Select Suites - Atlanta - Buckhead rated?
Extended Stay America Select Suites - Atlanta - Buckhead has a 3.3 star rating with 1,855 reviews.
When is Extended Stay America Select Suites - Atlanta - Buckhead open?
Extended Stay America Select Suites - Atlanta - Buckhead is open now. It will close tomorrow at 12:00 a.m.