Extended Stay America Select Suites - Jacksonville - Salisbury Rd. - Southpoint

Lovie 

on Expedia

a year ago

I would never stay there ever again. They had bed bugs, we couldn’t even sleep. 

Shelly 

on Expedia

a year ago

No what I reserved I didn’t get the room I reserved. I reserved a room that had a separate room and sofa bed. Had a basis studio with no sofa we only had one desk chair that was broken and couldn’t be sat in. 

Jacqueline 

on Expedia

a year ago

I had help checking in, terrible service 

Anonymous 

on Expedia

a year ago

Worst stay ever! Dead bugs in sink, room door would not close properly and could be pushed open from the outside. We were told repeatedly that maintenance would come fix it, or we would be moved to a different room - neither ever happened. Instead, the front desk clerk came up, slammed the door closed, said "it's fixed now" and walked off. Also heard yelling, fighting and people slamming into the wall during the night. Ended up leaving and going to a different hotel. Not safe, not clean, and there is no one onsite for issues... read more

Anonymous 

on Expedia

a year ago

This place needs to be shut down Horrible experience, the room had roaches, toilet seat, broken, bathroom door jammed would not close, dirty fridge and tub, floor filthy with brown filth on it, under the cabinet wrappers from previous guest, linens smelled like urine, staff was horrible did not do anything to correct any of these issues?