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FastMed Urgent Care
- Urgent Care
- Concord, NC
About this business
Location details
391 George W Liles Pkwy, Concord, NC, 28027, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 4:00 p.m. | |
| Sun | 8:00 a.m. to 4:00 p.m. |
The overly tanned brunette at the front desk was rude and unhelpful. We decided to go to a better clinic.
Business response:
First of all, thanks so much for taking the time to write to us, Angel. We value your feedback. We'd like to connect with you directly to understand in more detail what happened with your specific experience. We strive to meet the needs and exceed the expectations of every patient, so when we fall short we want to understand the details behind why and how so we can keep it from happening again. Please contact us at CustomerRelations@FastMed.com. Again, our apologies, and we hope to hear from you soon.
I was a walk-in, I showed up at 2pm on a Monday 10/30/2017. I had to wait 3.5 hours to be seen while I suffered in the waiting room. They had only one doctor working there from another clinic. The waiting time was unbelievable. Staff was flustered and unsympathetic rushing me through. Doctor seemed overwhelmed and over worked. Once the doctor finally came in she rushed me out of there, was sympathetic and basically said oh well it has to heal on its own. I will definitely never becoming back because 3.5-4hours is insane fo... read more
Business response:
We're sorry to hear about the pace of care, Kristina. We keep track of wait times and try to minimize them as well as keep patients informed about expected wait times. Our operations leadership would like to understand more, so at your convenience, will you email us at CustomerRelations@FastMed.com? We look forward to hearing from you. Thank you.
Had to wait 45 mins to be seen and then still wait for the doctor at the back...shouldn't be called FASTmed
Business response:
Dana, we truly appreciate your feedback and are sorry to hear that there was a wait when you visited. Our urgent care clinics are there for you when you need it most, such as on the weekends, holidays and after work and school hours when your primary care is closed. Rather than wait an average of four hours in the emergency room, our patients typically get taken care of and are out the door within an hour. You're always welcome to take advantage of our online check-in feature on our website or ask the front desk about CareCa... read more
I've been to this location a few times for minor colds/sinus issues and a work physical. Once you get to the back, the customer service is exceptional. With that being said, the front desk receptionist has a terrible attitude and quite frankly shouldn't be in a customer service position at all. During my first experience with her, I figured I may have just caught her on a bad day...sadly I was wrong as each time I've been back I get the same treatment. Even when calling to follow up on some test results, I get the impression... read more
Business response:
Thank you for letting us know about the customer service and wait time you experienced, Krystal. We take such feedback very seriously and would appreciate if you could please contact us via email at CustomerRelations@FastMed.com. We'd like to connect you with the best person to take action on your feedback. Thank you!
I came in today with my boyfriend because he wasn't feeling well, the lady behind the desk was being so rude. All I did was ask her a question about the fastmed discount program, and she gave me a attitude. From the minute we walked in. Mostly never going to come back. Didn't even want to give it one star.
I wish that I could give zero stars. I came in with intense pain. Waited over an hour and when it was time for me to go back finally, a paper is pushed in front of me and I find out it is going to cost ten times more than if I had gone to my doctor. Zero compassion. Basically sign it or no care. Seriously bad business practice. I was in tears, didn't feel like I could make it across town to wait again. Who does that? Why wouldn't you tell someone that before they wait that long. I was really crying by the time I saw the nurs... read more
Business response:
We are sorry to hear about the confusion regarding your billing. We would like to have a billing team member connect with you directly to understand your particular situation so we can resolve this issue together. Will you contact us at CustomerRelations@FastMed.com? Thanks again.
Waited over an hour for a TB test. Came in two days later to have it read at the front counter. The male was about to mark negative, a female at the front desk insisted she felt a knot. Clearly the male worker did not. Brought me back to an examine room. Another lady comes in and measures my arm. I waited in the front for my positive paperwork. I asked the lady at the front desk to tell me what they were measuring, because I didn't feel anything. She said she didn't feel anything. I guess they have student workers in this pl... read more
Business response:
Carolyn, we're very sorry to have read your post about your experience at FastMed. We have a patient-focused culture and want to provide each patient a great experience. We try to personally look into any clinical issues raised by our patients. Will you email us at CustomerRelations@FastMed.com so we can put you in touch with a lead clinical provider to address your experience and concerns? Thank you.
I'm not a big fan of coming here. I do simply because my insurance has them as in network. The zip pass check in system is a joke. I tried to use it today and everyone in the waiting room was seen before me. I told the CNA taking my vitals that the machine never works well for my bp so what does she do? She puts a bigger bp cuff on me. The only good thing about today was the water they gave me. The PA that was there looked at my xrays and came in and said here's your prescription. What is wrong with my back? Oh yeah, I forgo... read more
Business response:
A message from Jason A. Williams MPAS, Ph. D - FastMed Urgent Care, Founder - President and CEO of the Eastern Region. I'm sorry to hear that you had a less than acceptable experience at FastMed and were unhappy with the PA that treated you and our zip pass check in. We strive to provide quality medical care that is customized to every one of our patients and hire only trained, qualified and certified healthcare practitioners. Our zip pass check in system usually works very well for our patients; however there are times wh... read more
The wait is ridiculous. I'm here simply to take a drug test for a new job and I've waited for over an hour now. I definitely won't come here if I actually need Urgent Care.
Business response:
A message from Jason A. Williams MPAS, Ph. D - FastMed Urgent Care, Founder - President and CEO of the Eastern Region. First of all thanks so much for taking the time to write to us. Your concerns are our concerns, so we value your feedback. Second, I'm sorry to hear about your wait time. We keep track of wait times and I can say that extended wait times are a rare occurrence at FastMed because we do everything we can to see patients as quickly as possible. This is why I have sent you a private response because I'd like t... read more
Frequently asked questions about FastMed Urgent Care
How is FastMed Urgent Care rated?
FastMed Urgent Care has a 3.9 star rating with 1,709 reviews.
When is FastMed Urgent Care open?
FastMed Urgent Care is closed now. It will open at 8:00 a.m.