Flood Doctor | Water Damage Specialist in 8466D Tyco Rd - Vienna VA - Reviews - Photos - Phone Number
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Flood Doctor

5.0
82 reviews
(Water Damage Specialist)
 8466D Tyco Rd, Vienna, VA 22182

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(877) 497-0007

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5on BirdEye, Aug 07, 2017
Yesterday there were two separate water-related disasters in my house thanks to my turtle tank. Gallons of water soaked hallway carpet and our wood floor in the living room. I checked Yelp last night and saw all these positive reviews and Sunday availability so I went with this company. I called and spoke with Frank this morning and his Project Manager Steve was at my house with his partner within a couple hours. To my surprise, they fixed our hardwood floors without having to pull up the floors, saving up thousands.

Both guys were cool and calm to me and my dogs, and Franks partner even gave me tips on how to care for our tank so that this never occurs again.

Things to be aware of: the drying machines are super loud. Other than that, everything was easy and quick.
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5on BirdEye, Aug 05, 2017
Dave (Pasha) showed up and sympathized with both my wife and I, then immediately began explaining what was about to happen and how he was going to accomplish his task. He and his coworker quickly remediated the issue and kept close contact with me to follow up and offer any assistance with claims questions. Awesome team! more »
5on Google, Jul 06, 2017
My family and I came back from an extended vacation to find our entire basement (6,000 sqft) flooded. Apparently a pipe had frozen and burst a few days before we returned. One of our neighbors who had a similar situation a few days earlier told us how happy he was with flood doctor and recommended we use them. I can't thank him enough! The office staff we initially spoke with was incredibly knowledgable and helped us document everything for the insurance company. A few hours later a large team of uniformed flood damage repair men from flood doctor showed up and started extracting water from the pool that was now in our basement. It was like clock work.

Everyone on the team knew exactly what to do and they worked super fast and efficiently. While the technicians worked, the project manager, Pasha, sat down without and explained in great detail everything we had to do in order to file proper paperwork with our insurance company and what documents they would need in order to cover our loss. He even read through our policy with us to make sure this was something covered.

Since our basement had been getting soaked for a few days before we caught it, not much of the building materials were salvageable. They basically gutted our entire basement to the frame and spent the next 6 days drying it with large dehumidifiers and fans. They even had this other company come out to test for mold. Once the lab results returned and we were sure that there was no mold in our basement they rebuilt our entire basement in just 3 weeks. This was a basement we had finished ourselves and it took us 5 months! They had teams in there working from 5 am to 10pm almost everyday. Like I said, it was like clock work! I wish all contractors worked like these guys. They really know what they are doing and they are really good at it! I can't recommend Flood Doctor and team enough! If you have a flood don't hesitate to give them a call. From the moment they answer the phone you'll realize you're in good hands.
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5on Google, May 10, 2017
Found Flood Doctor on google from having the best reviews. Skeptical at first but they arrived within 30 minutes which was shocking since i called them at 10 pm on a Sunday night. They spoke to my home owner and insurance adjuster for me. They made sure everything was replaced. Place looks better than new. Glad I made the decision to use them. They saved me a lot of headache and made my insurance put me in a hotel for the entire time. Thanks again. - Noman more »
5on Google, May 10, 2017
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5on Google, May 10, 2017
They came to my house and helped us with our flood problems. They know what they doing!!! Much appreciated to steve for doing an awesome job! Will recommend them to anyone who's looking for quick and awesome service for their flooded and water damage problem!
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5on Google, May 09, 2017
Awesome service! more »
5on Google, May 09, 2017
Great services ! Reliable and qualitative . more »
5on Google, May 09, 2017
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5on Google, May 09, 2017
Steve is the man...if he can't do it, no one can. Seriously, he's awesome, smart and very resourceful!!!! more »
5on Google, May 05, 2017
found flood doctor while looking for a flood restoration team near me. Flood doctor arrived ready to help. they took out the water from our basement from today's rains and placed equipment to dry. friendly staff. fair prices. thanks more »
5on Google, Apr 30, 2017
Can't begin to say how great this company is being. Had severe water damage happen on4/29/17 called them & they were there promptly & immediately assessed the situation & started to work. Would highly recommend them.😊 more »
5on Google, Apr 19, 2017
⚜️Flood Doctor ⚜️ Great Company and Best Costomer service working about 5 years with mr Frank Darakhshan owner of Flood Doctor company and he always be nice to employees & Costomer never having a issues deserves to have a 5 ⭐️⭐️⭐️⭐️⭐️
Thank you FranK
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5on Google, Apr 19, 2017
Our basement flooded this past winter due to a pipe freezing and bursting. We were out of town and by the time we got home two days had passed and our basement had turned into a pool. We called Flood Doctor and they were on the scene in no time.

Their backend staff was very well organized and worked with my wife and I to schedule all the different times they would have to come and go over the next month. Our entire basement was demolished and restored in just 30 days.

They also helped us with insurance company paperwork and red tape. The office staff was well prepared when it came to providing our insurance company what they needed. A dropbox file was created and all their daily readings and work-logs were updated for the adjuster to see. He never had to bother us and ask for pictures or measurements.

I will include some pictures for reference.
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5on Google, Apr 18, 2017
I had a leak in a condo that I currently rent out and needed it repaired fast. Frank and his team were amazing! They went over that evening and immediatly started the drying process on the floors. Then I received several quotes for the full remediation and repairs. Flood Doctor had the most competitive and comprehensive bid. Frank is a contractor as well so he was able to complete the whole project that included hardwood floor replacement, drywall, and custom cabinets. He was superb in working with my insurance company to get them to cover the full extent of repairs related to the water damage. Highly reccomended. more »
5on Google, Apr 18, 2017
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5on Google, Apr 16, 2017
We have very pleased with the actions and professionalism of Flood Doctor. After heavy rains this past week my fathers basement flooded woth rainwater. I quickly got onto google and found Flood Doctor to be the closest water damage repair people near amour home. Suprisingly, Frank and crew arrived in about 30 minites from the time I called. All in all the entire water removal and drying of our basement took just under 7 days. We have very pleased with their professionalism and punctualy. Highly reccomend this company for anyone in need of emergecy water damage repair services. 10/10 more »
5on Google, Apr 16, 2017
Had a flood at our house today. Easter Sunday. We called several flood damage repair companies, Flood Doctor was the only company that said they could send someone over today. They just started the cleanup in our basement this morning. So far everyone we've met and spoken to from the company has been great. Will update this review if anything changes. more »
5on Google, Apr 14, 2017
I have been working for Flood Doctor for over 9 years. A wonderful company to work for. We truly enjoy what we do here. more »
5on Google, Apr 12, 2017
Had some water come back into the finished basement with the recent rainstorm, called insurance company to see if I needed to submit a claim, they referred me to Flood Doctor. A project manager came out, he was very professional and very honest, that I did not need to do some giant expensive remediation. If I ever do need to do a giant expensive remediation I will call Flood Doctor first, they have earned my trust. more »
4on Google, Apr 07, 2017
The short version: I cannot say enough good things about Frank, his team, and my experience with Flood Doctor. Given the nature of when you'd need a crew like this to come into your home, you9;re already in a pretty vulnerable place--this team truly made me feel like everything was going to be OK, and the work they did made absolutely sure that I will be! If you're in the same place that I was, dealing with a water/structural disaster in your home and wondering which of these services to use, just stop looking now and give them a buzz. You will be so glad that you did.

Now, if you want the TL;DR version:

The toilet line in the apartment above mine leaked into my ceiling, and eventually into my walls, culminating in it all coming down all over my carpet, sofa, etc.

Frank came out within 45 minutes of my contacting someone at Flood Doctor to do an assessment. He was genuinely caring, professional, transparent, and detailed about how he was doing his assessment and the potential work that would need to be done. I think that's worth stating the estimate was extremely reasonable and incredibly detailed. The best part was, they could also start the same day - the day before Thanksgiving.

When the crew arrived, they were all as respectful and thoughtful as Frank had been. I had told him that I was planning to haul my sofa and coffee table to the dumps later that day, and asked if they could help me move it out to the driveway in the meantime. They did that--and then Frank offered to have his crew haul it, since they had extra room and they would be going there anyway--no extra charge. That was one of the many examples during my experience working with Swift that was maybe a "little" thing, but it goes a long way when you're already dealing with such a rotten situation in your own home. The crew worked super quickly and cleanly, and were as undisruptive as a crew of people tearing up ceilings and floorboards could possibly be.

The machines ran for three days inside of the dust tent that they built, and just before they were scheduled to be removed, I found that the leak from the ceiling that caused the whole mess was still happening! Frank arrived at the same time as my landlord (who I had informed) and the upstairs tenant (whose toilet was causing the problems)--but before the plumber. He immediately offered to leave one of the fans with me until the plumber could come, since there was bound to be a bit more leaking before they could fix it. He very sternly but respectfully educated both my landlord and the upstairs tenant about exactly what needed to be done, and why, and that they needed to do it as quickly as possible (communicating the impact and seriousness of this situation to my landlord had been a struggle, and Darius was aware of this). The message got through, thanks to him!

Flood Doctor incredible service assured my home will be clean and safe to live in.
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5on Google, Apr 06, 2017
If you are a homeowner in the Washington D.C area, Flood Damage Pros should be on your speed dial.

Darius and his crew responded immediately to a recent "water emergency" in my home. Duri
ng what was a very stressful situation, Darius was always calm and professional. He is a "say what you do and do what you say" kind of guy, always arriving on time for appointments and coming up with creative alternatives to remediate the water issue.

Not only is Darius top-notch, but his crew is too. Polite and friendly, they were always striving to do the right thing. They worked hard and quickly to demolish the affected drywall, dispose of the soiled insulation, and set up their dryers and dehumidifiers.

Darius also has a great network of contractors to help in the remediation effort. From Tony the plumber to Dave the contractor, all of his recommendations were spot-on.

We went from soggy, soaking garage to one that was just as good (if not better) than new in less than a week. If you have a "water emergency," Flood Damage Pros should be your first call.
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5on Google, Apr 06, 2017
Frank, the owner of Flood Doctor, and his team are absolutely fantastic. My Fathers home had a roof leak caused by the recent storm (March 2017) which caused water damage in an attic/storage area which also leaked down through a wall into the upstairs living area. Frank and team came out quickly and assessed our damage and made an otherwise stressful situation extremely easy to deal with (helping with every step of the way, including coordination with other specialists....air testing, etc.).

The reason why Flood Doctor easily gets 5 stars (and would get more if I could give them) is Shawn's honesty, work ethic and attention to detail. He personally comes out on all his jobs (along with his team) and keeps you apprised of all the steps along the way (though email, text, phone, etc). I felt like I was treated as a member of his own family. This business is a family owned business so you get the attention you deserve.

If you have an issue that requires disaster recovery/damage restoration, call Flood Doctor. You will be glad you did.
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5on Google, Apr 06, 2017
Arrived within 45 minutes. Cleaned up the mess caused by the flood and my house was back to normal in 4 day. Very well done. more »
5on BirdEye, Mar 31, 2017
All of the worst was completed in a profession and punctual matter. They kept in great contact with us through the entire process. Couldn't ask for more. more »
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8466D Tyco Rd, Vienna, VA 22182
Water Damage Specialist
Open 24/7

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Our construction experience, together with our knowledge of insurance industry protocol ensures that we complete our clients' projects quickly and efficiently, while minimizing stress for our clients.
Flood Doctor is a full service mitigation and restoration company. We are equipped to handle any and all disasters that strike with teams dedicated to immediate response 24/7. We take our service to you seriously and our commitment is to have you back up and running as soon as possible.
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5.0
82 reviews

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