This profile has been claimed by the business owner or representative.
Great Floors
- Home Services
- Lacey, WA
About this business
GREAT FLOORS MISSION STATEMENT: To be the premier specialty floor covering retailer in America. To our valued customers, this means providing the best products, exceptional service and the lowest prices in the markets we serve. This equates to offering the best value in floor coverings and natural countertops to Northwest homeowners, contractors and business owners which will then allow us to achieve our goal.
Location details
7600 Martin Way, (Willow St SE), Lacey, WA, 98516, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
We had a great experience at Great Floors. After an absolutely disastrous time trying to buy flooring at a local big box store we tried Great Floors, and boy are we happy we did! Our sales advisor Tim is very knowledgeable about flooring and installation. He was easy-going and never employed high pressure sales tactics. The very first sample he brought out was an almost perfect match with what had been installed downstairs in our home by the previous owners. Measuring was a breeze and the installers were great. The floors lo... read more
What a great experience. Anything you want. Every make, model, brand. They have it, but that's not the best part. Tom is. He made selecting from all that inventory quick and easy. Matchless customer experience. May 2024 Update: Tile work is complete in the shower. The existing marble floor was fine, but was re-grouted to match the new. The color is a near perfect match. Thanks, again, Great Floors!
We installed LVP in our new home and the flooring is complete junk. We have lived in our home for 6 months and right away I noticed how easily it scratches. Great floors send out a tech the week we moved in to repair some scratches and edge chipping. We wear no shoes in the home, have no pets, don’t allow toys or anything hard on the floor. We put felt pads on every piece of furniture, we don’t use a vacuum or any tools on flooring, we only mop and white up messes. Despite all the effort we are getting scratches extremely e... read more
I chose Great Floors to install floors at my second home after they did excellent at my house in Olympia. Initially, my experience was wonderful. The sales staff is knowledgeable, helped me chose vinyl flooring and scheduled my installation very quickly. That's when things went sideways. The night after my floors were installed, I received a voicemail from the sales person, letting me know that he'd seen pictures of some of the baseboards, realized they were not installed correctly and assuring me Great Floors would have s... read more
Update: corporate did have a manager come and touch up my walls. I'd say the situation was made 90% whole. I am so disappointed. I wish I could review with 0 stars. We recently spent $3400 on 3 bedrooms of carpet and installation. While the process was dealing with several different people it went fine until installation. We spent days and until 11 the night before finishing the painting of our walls just for them to gouge every wall in 2 of the 3 rooms. We called immediately and left a message for the installation supervis... read more
Frequently asked questions about Great Floors
How is Great Floors rated?
Great Floors has a 4.7 star rating with 187 reviews.
When is Great Floors open?
Great Floors is closed now. It will open tomorrow at 9:00 a.m.